Reviews for Monk Free Gift+Checkout Upsell

Support team is very helpful, even offered a 1-1 call to help answer all questions and resolve issues

BKIND

2024-01-03

Canada

The app is great, but the support is even better! They always have an answer to my questions and they are quick to respong, which is really helpful!

Great app to boost sales!

Works as expected most of the time. And if not the support team is very helpfull and fast.

Perfect App, great support!

Lässt uns schnell und unkompliziert Upsells generieren Die App tut was sie soll, ist unkompliziert und der Service im Live Chat funktioniert hervorragend.

The app has helped us raise our AOV through accessory upsells. Their support is also excellent as they have helped me setup and optimize several funnels.

Just uploaded the app! Service is amazing, staff is efficient and helpful. The app is very simple to use and has to many options to create creative offers for your clients.

App works great! Excellent customer support as well.

Absolutely great support! Highly recommend the ease of setting this up.

Fast support. I have proposed a few useful and important features to help them optimize and hope they will implement it soon.

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

A really solid app packed with features and works seamlessly. We needed a gift with purchase functionality for our Black Friday sale and this app delivered. The support is superb too with the Monk team ready to answer any questions you may need before or during the use of the app.

The supporter answers my questions smoothly, Couldn't explain it more clearly. Thanks for the whole team!

Their support was very prompt and was able to resolve my issue very quickly, which was great!

The app is pretty easy to use and the customer service is great!

App was ok but the support I got today was great!

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Super Support!!!!

I had the pleasure of working with Faheed for my website customization and problem-solving needs, and I am thoroughly impressed with his exceptional customer service. Faheed's responsiveness and efficiency were remarkable. He quickly understood and addressed my concerns, demonstrating a high level of expertise. He not only resolved issues promptly but also went above and beyond to ensure my website exceeded my expectations. What truly sets Faheed apart is his kindness and patience. He explained technical details in a clear and understandable manner, making the process smooth and stress-free. If you're in need of website customization and exceptional customer service, I highly recommend Faheed. His dedication and expertise are truly outstanding. Thank you, Faheed, for your invaluable assistance!!!!

Customer Service was super helpful, patient, and solved our issues when it came to combining the FREE GIFT + sitewide discount! Thanks again Faheed

Fast and effective service with our initial set up.

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having. Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Great app, easy to use & fantastic customer service

We are very happy with the app. Everything works fine and smoothly. Can recommend it.