Reviews for MailerLite Classic

I’m glad I can rely on mailer support to help me with my email marketing needs and get back with me as soon as they can to resolve my concerns

I had seen very low ratings for the mailerlite app on shopify but thought how bad could it be and still went ahead with it. 09 days later, I realized that I just lost money and time on this app and nothing else. I paid for a list of 13,000 suscribers and then was told need to verfy the list. In batches first had to verify 2500 contacts and upon an open click of above 5% I could get to test another 2500 contacts. Once test resulted in a high bounce rate, which then according mailer lite meant I had to get my list verified. Their system showed me a value of 81$ to get my list verified and I was told by them not to use a free option. Obviously after wasting so much time and effort I said I want to shut my account as this is is agonizing, upon which I was told it is not in their policy to offer a refund. That is $75 down the drain and my first 1 star review in my life.

App is ok but customer service terrible, it gets a number of follow ups to have an answer... this is annoying

This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.

Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.

They didn't approve my account because the algorithm didn't trust/like me. Stay away from this. There are better apps.

We've been using it for a year and so far so good, it's still being much cheaper than most of its competitors

Andrea Bonelli

2021-06-03

United States

So far so good. I used Mailchimp for years but needed something much easier to use since their drag and drop was severely lacking. I gave Mailerlite a try and I've been able to make great looking emails fast. Their drag and drop is superior and easier to use than Mailchimp and I would highly recommend this app. *One thing I hope they will eventually fix is their integration for Facebook in order to install a sign up page. It seems to only grab the amount of followers on personal instead of your actual business page which does not allow the app to work on Facebook. Would be a great feature if they worked the bugs out. I have over 8k followers on my business page but the integration gives an error that I have less than 2k.

Bad experience with this app. Unhelpful customer service. Worked fine but they are misleading about emails count. They lead you to believe you pay for X number of emails per month, but after the month ends and they take another payment, the email count does not reset.

Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.

I think this should be an awesome app, but however I was rejected because it mentioned that my account doesn't comply with their terms or community standards which I am not sure why? They should give a deeper rationale before rejecting someone automatically using their own algorithms. It will be great if someone on their end can approve the rejection and add on a detail reason why it is being rejected and what can be done to enroll a potential customers before an email is sent out. I will update or delete my review if I got a proper reason why it is rejected... or at least a solution for me to be onboarded to their services...

I have been using Mailerlite for a couple of months and I am very satisfied with this app. I had some doubts at the beginning because of multiple bad reviews, however Mailerlite has outperformed all of the other mailing apps I also tried. I would totally recommend this app to anyone who is just starting. I began with the free account and it worked perfectly. After reaching 1,000 subscribers I had to upgrade to $15 per month.

After trying a few email services I've finally found the one - this is it. The platform is very intuitive, friendly to use and has smart features. And their customer support is LEGENDARY! I am so please with it. Thanks a lot MailerLite and keep up the amazing work!

This is a great app for basic email marketing and newsletters. It's free, has automations, and allows you to do what most small businesses will need. I used it for 6 months before I needed to move to another platform, but would recommend it to anyone who wanted something simple and easy to use. I'll definitely use it for my blogs.

We switched to Mailerlite mostly because of price but we very quickly found that it was much easier to use and we could produce much better emails quicker and easier. Their personal customer service is outstanding too - as good as you could ever expect.

Mailerlite is extremely effective app for all our needs and customers support is top level We highly recommend this app for all things email related

Switching to MailerLite has made a huge difference in our e-mail marketing- for the better! The ease of use and the e-mail tips + tricks really are boosting our e-mail presence! Highly recommend!

I spent quite some time trying to find a good Email Marketing app that integrates with Shopify. All the usual suspects appeared to have some showstoppers for me, so when I came across MailerLite I decided to give it a try regardless of the number of bad reviews. Surprisingly I found a great UI/UX and all the features I was looking for. So far everything works well, although it doesn't seem that the customer list is getting synchronized in the direction from MailerLite to Shopify. Therefore 4 stars.

As email marketing software, it is not acceptable that you offer the Abandoned Cart feature, but this feature does not work. According to support, nobody knows what it is, and when it works. I find the software otherwise quite good but important functions just don't always work or not at all.

As others have noted, this integration NO LONGER WORKS. It appears to have stopped functioning in September, as that's when my automated form stopped collecting/sending emails. Pop ups and purchase triggers no longer work. When support was contacted, the "fix" offered was to sign up for a different third party app to handle the triggers instead. This is basic functionality that needs to be fixed ASAP. I guess I'm getting what I paid for since my list is small enough I'm only on the free plan. This broken functionality isn't going to help me grow my email list for a paid plan though!

DOES NOT WORK - DO NOT WASTE YOUR MONEY I've lost count of the amount of times I have been on live chat with 'experts' to resolve what are simple automated campaigns that just do not work, each time they tell me the same procedure and when it doesn't work they 'escalate' it and cannot find a solution. It's a shame because the interface is easy to use.

Easy to set up autmation and custimize templates. However weeks in to the service none of my autmations work, they have "bugs" that are still being fixed. I didn't realize they weren't working until customers I knew took actions that were supposed to trigger these and then I realized it wasn't working. Paid for an add to direct ppl to sign up for the newsletter and couldn't understand why the visits were so high and the sign up was zero. Lord knows how many newsletter sign up I missed.

Would love to give his app 5 stars because for ease of use and user interface. However, I keep having to install and uninstall it in order to use the ecommerce integrations (abandon cart, dynamic products, etc.) Will definitely use again if/when they work out the kinks.

This was the easiest 5 star review I've ever given. Mailerlite has been such a smash home run for me, that now I actually ENJOY working on my email marketing. I'd used Mailchimp for years, but never really felt "at home" or in sync with the app. I find ML's interface to be clear, logical and actually pleasurable to use. The support is amazing - the chat picks up in just a minute or two, and they all have been so helpful, friendly and gotten me to solutions fast. If all tech support was as good as ML's the Internet would be a much better place. Also I've gotten tons of use from their functionality support pages, feature walkthrough videos and Marcin's webinars – many marketing concepts and flows that I'd been avoiding for years, I now feel are within my grasp. Much love to Mailerlite.

The app looks GREAT! The customer support is AWFUL! Countless emails sent without an answer. And to get an approved site, I'm STILL WAITING, The CUSTOMER SUPPORT......