Reviews for Mailchimp: Email & SMS

I really liked the app esp as I was able to access all my photos from my website for my newletter. However, I had so many fake emails coming in, all through ShopSync that I ended up having to upgrade my Mailchimp account to keep up with more email subscribers. Until I realized that these were all fake emails. I had to start all over again with my audiences, what a mess!

I love MailChimp and I am glad to have ShopSync that allows me to continue using MC. Great app. great support. Highly recommend it

I think Mailchimp is the best email marketing platform available and ShopSync make the integration as easy and reliable as it must be

Great import and connection with Mailchimp. But, I lost all my tracking in GA and on FB :/ So uninstalled again... and tracking worked. Too bad, what I experienced with Shopsync seemed awesome until I discovered the tracking issue.

I use this app to sync to Mailchimp. It does a great job except that new subscribers no longer appear in Shopify. I didn’t realize I was getting new subscribers until I logged into Mailchimp

I thought my installation was done with Mailchimp since Mailchimp dissapeared from Shopify, but I just click on the ShopSync app and shows it is not connected. A message with "Temporary Installation Cookie Must Be Set Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here." comes up, but after clicking and refreshing nothing happens and the app still does not work. Please help UPDATE: The problem was solved and it was indeed related to the browser. Thank you!

Very good, i use it to sync my shopify store with mailchimp and it works very good. Thank you for this great app! I would recommend it absolutely to everyone who has mailchimp or wants to use it and combine it with his shopify store in a fast, simple way.

No complaints here - did the job of moving the 200K customer list post Mailchimp-Shopify breakup without issue. Just recently cleaned up the customer list and using the forced synch feature to repoint the new list. We reached out for support and got the usually pay request but also a quick note on how to do the reset - that shows they care - worth the 5 stars. For what it's worth I would have paid $50 or so for the functionality to migrate way back when. Paying a monthly fee is a bit unnecessary since we've only used it 2x. Maybe a one-time support fee ask - you guys deserve it.

I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution. I'll provide an update here if/when I get one.

There is one significant flaw that you should be aware of before you install and use this app. Let's say my email is james@gmail.com. I make a purchase for my friend, Mark. The shipping address name is Mark Smith. The billing address name is James Johnson. The app will sync the SHIPPING name to my email (james@gmail.com). This means when I go to send a newsletter to james@gmail.com and use personalisation in the email, it will say "Hi Mark!" - when my name is actually James. Shopsync support confirmed this is a known flaw. If you want to use personalisation in your email marketing, you must be aware that this app will 'corrupt' your mailing list by mixing up names. This might not be an issue for you if your customers only ever ship to themselves.

It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.

Really we need pay to try connect with chat support ? Yo need improve your service if you want offer a good product.

I want to ask, why tags not sync to mailchimp. I will update this review and possible upgrade our subscription if tags problem will be addressed.

I would have loved to know this app worked with my old Mailchimp account. Never got info from Shopify about that. Just tired it last week and their customer support was awesome. Nice to see support teams switched on and look forward to using the app!

Radhica

2019-12-20

Finland

Love it. This is an easy solution to sync customer information to Mailchimp. Special thanks to their caring support, who went the extra mile to help us with a temporary sync issue on our store. Highly recommended!

Pea Shoots Consignment

2019-12-07

Canada

I had to uninstall this app because the code was affecting my theme, After months of some customers not being able to view my site correctly on mobile and contacting everyone under the sun for help, I finally uninstalled each app one by one on my website, getting my customers to test the site each time. all problems cleared up once shopSync was uninstalled and my site has been fine ever since. It's a shame since I really liked ShopSync and can't afford something like klavio

We have had this synced since October, we are about to launch and found it is not integrated with MailChimp. Mailchimp says it is, but ShopSync says it isn't even though it was previously. When clicking connect to sync the store again it takes me to login with MailChimp, after that the window disappears, the app flashes and goes back to the original screen and doesn't do anything. Scrolling to the bottom of the page to contact support and the page has a sad face with "this server is being block by an extention on it" Now we aren't synced with MailChimp even though we have been prepared for over a month...

I started using ShopSync to integrate Mail Chimp with Shopify in order to streamline my email marketing and the app did do what it was supposed to thus far. It integrated all my contacts and products with Mail Chimp and I was able to create email campaigns right away.... However, there is one glaring issue that I found, the ShopSync app does not differentiate between published (part of a Shopify Collection/ on a sales channel) products and products that are not published (not in a collection or part of a sales channel) on Shopify. This is a huge issue because if you run a store and you want to keep older products hidden from customers in the back-end of your store so that they can be re-released at a later date, for example seasonal items, ShopSync will see every product as available and as such add every product to Mail Chimp emails as part of automatically generated featured products sections regardless of whether that product is actually still available or visible on your store. This problem in turn leads your customers to products that are not available yet or available anymore and they get an oops... page and a button to continue shopping if the customer clicks the link. I would give a higher review rating if this worked properly and ShopSync was not able to see hidden products. Please fix this. Thank you.

I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help? Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.

I can not install, I'm stuck. It says turn cookies off and then does nothing fter that. PLEASE FIX THIS ASAP.

As of November 1, 2019 you have to force to sync with Mailchimp. So if you have a small members, you can use it to sync when the customers are not active.

This app has one major flaw - it unsubscribes your most engaged followers when they purchase from your store, unless they re-tick your receive emails button. They are aware of this and don't see it as a big issue, however it requires a lot of admin to manually undo it.

Worked to connect mailchimp without issues. Worked to connect mailchimp without issues. Worked to connect mailchimp without issues.

it took time to work as expected but the support team was very helpful and patient to get it work , thank you

great app, workes a treat, I have set up abandoned cart emails using MailChimp and this app