Reviews for LoyaltyLion Rewards & Referral

Was amazing how fast we were able to get our loyalty program implemented on the site and James was a pleasure to deal with. Also love how customizable everything is.

I'm loving the app and all the possibilities it has opened up! The onboarding process was very thorough and the customer service with all my questions has been outstanding. Thank you!

Surratt Beauty

2020-10-20

United States

I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.

This app has been great for us. We have 4 brick and mortar shops and an online shop. The team helped us figure out how to set this up. Once a quarter they reach out and offer ways to better our return and customer experience. Plus, their customer service is fantastic.

Plum Goodness

2020-10-16

India

The app is pretty easy to use. The account manager and customer support teams were super helpful during our loyalty program launch!

Easy to use and perfect for a small business as you can get the free version and just pay for the extras you need. Customer Service was great too.

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

We are working with Loyaltylion for few months now and the platform is great. it ticked all our boxes. The customer-care is quick and proactive, they answered our question in a very efficient way. I would definitely recommend this app.

J'ai utilisé cette application pour augmenté ma notoriété et fidélisé mes nouveaux clients, je trouve cette application géniale.

Super helpful team! Got back to me within a timely matter and helped resolve any questions or issues I had.

A really great app, with super responsive and helpful customer service from Hannah in the support team. Thanks!

Great app and Hannah was a brilliant help when I had to remove it! I no longer need it so this is my only reason for removing. Really great app and wonderful customer service! Highly recommend!

if you're on edge between the royalty apps. Will suggest you to go with LL specially for their awesome customer support :) Very responsive. Thanks a lot.

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

very responsive. their engineering team responded quickly and made requested revision. Great customer service.

We've been really pleased with LL so far. Easy to use & great customer service, we would definitely recommend! Daniel & Ellie were especially helpful, thank you!

I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business. Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.

We researched all the loyalty apps and after hearing great things about Loyalty Lion from other brands we decided to try it. The responsiveness of the Loyalty Lion Team is amazing. They really get to know your brand and provide meaningful help. The resources they provide are incredible and offer insight into all aspects of running an ecom business. Highly recommended.

Very professional, quick, responsive staff. Asked a question my customer had and they responded within a short period of time and covered the question thoroughly. Laurence was very professional and efficient as well! Very pleased.

This app is great so far and the Loyalty Lion team is very helpful. All our questions have been answered promptly and every issue is solved right away. Their customer service is excellent, Laurence and everyone else has been so helpful. We would definitely recommend this loyalty app to any Shopify business looking for this type of service.

When I had a question, Laurence responded very quickly and was so helpful! The app is really user friendly, too. Additionally, my customers are excited about using their points. This has been a great experience.

I set up this app primarily to grow my referral traffic. I'm still on the free plan, and trial the referral enhancements. I've got a few days on the trial remaining, but already know that i will be keeping it. I loved how easy it was to set up and the seamless integration with my store. The help articles were intuitive. The support team is amazing and they really do respond within minutes. A big thanks to LaurenceTownsend... Super efficient, in importing my data so I didn't lose a minute in letting my customers know that we were live! I can see myself easily moving on to the Small Business plan as my business grows. It's just a tad pricey for the scale of my shop right now, but hopefully this app will help me grow my business.

This is a great app that is easy to use and works perfectly with our store! We'd highly recommend it to anyone looking for a loyalty/rewards scheme app. The customer service team are amazing and always on hand to help with any queries. Big thank you to Laurence who has been extremely helpful and kind. Love from the Magnum Tattoo Supplies Team

What an awesome little app. It is super easy to use. Support is unbelievable. Answer all my questions and help me with everything I need. My customers absolutely love the rewards program

We've been using this for 2+ hears. So far, we had a great success - 51k+ members actively using the program - 23k+ reviews collected with Judge.me integration (we gave auto points for each review with pictures) - 17m points earned, 6m spent Besides customer support is amazing, they support you whenever you need. Thanks a lot