Reviews for LoyaltyLion Rewards & Referral

I couldnt switch off their widget from my website so i contacted the chat support. No one was in the chat. After ONE HOUR of waiting support contacted me back. They say "free plan" but if you want to switch on/off their widget you have to join advanced plan (699$/month) or plus plan (1500$/month). AMAZING!

Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.

Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!

The app is really good and our rep Michael is amazing. We're excited to see how this platform can help us grow.

Best loyalty program we've found. But what's most impressive is the team and their dedication to ensuring you build the program that suits your brand best.

The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.

ALPAKA

2021-03-26

United States

Great loyalty app. We've migrated from Smile.io mainly due to the fact that Loyalty Lion has a dedicated landing page for rewards. The onboarding was great. They helped set up most of our structure and the migration was seamless. Our customers are loving how easy it is for them to see their points from their account.

The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).

Very excited to start using Loyalty Lion for our customers! Michael and Hannah have both been excellent for helping us set up our rewards system and we couldn't be happier.

Absolutely love this app! Love being able to reward my customers when they shop with my company! Super easy to use on both ends!

Loyalty Lion has all the required features to run a successful Loyalty program. The on-boarding is smooth and the team provides great support to figure out the right program for your store.

This app is very helpful but there are some limitations. Our company has a variety of brands, but we are only able to integrate one for all.

OrchidRepublic

2021-03-02

United States

When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!

DUER

2021-02-25

Canada

Great loyalty app with all the functions needed to run a successful rewards program. Easy to install and set up. Only downside is analytics at this point as they're fairly basic with no ability to dive into referral by location or program performance without including all Shopify orders. It also takes a full purchase cycle to give good insights (for us that's 1 year).

The onboarding process was so smooth. I was given action items and we will be able to launch our Loyalty Program in no time. I truly think this program will generate a lot of revenue and keep our VIPs super engaged.

This app and service is so easy so Streamlined for my business and honestly I love it. I look forward to using this application and all its tools

This app is fantastic. Complete package! Using LoyaltyLion has made starting a rewards program easier than I imagined. It was super helpful having a representative walk us through the onboarding process to ensure that everything was ironed out by the time we launched. Excited to do more with the program.

We haven't launched yet, but the onboarding and setup process has been fabulous. There are a lot of exciting features I can't wait to put into place, and any time I have questions or problems, Sophie has a quick answer or solution for me (even though we're several time zones apart).

WOW! I interviewed a few different Loyalty platforms before selecting Loyalty Lion and I AM SO HAPPY THAT I SELECTED THEM! Not only was the initial sales person informative, but the on-boarding was AMAZING! Sophie was incredible. We went through the entire program in under 45 minutes and I was ready to go! The interface is simple, yet you can make it as advanced as you want with all of their integrations they allow. We LOVE this program, it integrates will into the shopify platform! THANK YOU!

Easy to use, fast response time to support, works well. Set up was informative and helpful to get our loyalty programme started.

There are better apps for free and the pricing is ridiculous although customer help is on point and very fast

We are in the process of onboarding and are very excited to get started! Our rep, Sophie, has been immensely helpful and resourceful.

Loyalty Lion is very easy to use, you can have a loyalty program up and running in a matter of minutes. It has all the basics you may expect a loyalty program to have and automatic emails. You can also grant/remove points manually to micro-manage your most loyal customers. The only complaint I may have is that the customization options are best at the most premium paid levels. Also if you have a multi-language website you need to pay for multiple instances of the app, so for French-Canadian websites, the subscription cost is twice as much.

Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!

The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.