Reviews for Loop Returns & Exchanges

Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store. I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

The software is good. Customer service is decent. There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

Troy Lee Designs

2023-05-16

United States

Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.

SeaSucker

2023-05-16

United States

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making. My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings. I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

Manly Bands

2023-05-15

United States

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.

Loop has been a great partner to work with. They've provided a great self-service tool for our customers while providing us with the customization options we need. Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!

Our experience with Loop has been top-flight -- the platform is accessible, easy to navigate, & quite streamlined. Our returns processing has become second nature with the support of Loop, and their team has been steadfast in their transparent desire to innovate for & aid the brands that they work alongside. We use Loop to the fullest capacity & value having the intuitive interface and compassionate crew stitched into the fabric of our business. Would certainly recommend.

FREDA SALVADOR

2023-05-11

United States

Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.

ALOHAS

2023-05-11

Spain

First-in-class solution for e-commerce returns. The variety of features, integrations, and partnerships will take your business to the next level.

Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!

Absolutely LOVE Loop! It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns. We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year. If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!

DUER

2023-05-09

United States

While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

MUSCLE REPUBLIC

2023-05-09

Australia

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she's friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Pleasure working with Taylor during the onboarding and setup process. She has been a delight to speak with and is very knowledgeable. Calls have been engaging and informative. This had made the transition to a new return portal a breeze. I know we are in good hands with Loop!

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

JAXXON

2023-05-09

United States

We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.

Our team had trauma from Returnly and Loop was the solution to what we were looking for. - Onboarding was smooth and easy, Returnly was complicated and took so long! - Reporting is easy, Returnly was complicated and we were always missing reports. - We were able to implement the exchange feature and gain more sales Overall, we're very happy with Loop and the customer service they provided.

Miaou

2023-05-09

United States

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C. As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake. Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.