Reviews for LL: Loyalty Referrals Rewards

je suis un debutant avec loyalty C4EST BON MAINTENENT

We're grateful for your review! Your support means a lot to us, and we look forward to you continuing to enjoy our app. 😊💫 - Mariadel

Thank you so much for taking the time to review our app! Your support means the world to us!💝💝 We are thrilled to hear that you are enjoying our app and we hope it continues to meet your needs. Have a fantastic day! 😊💫 -nona 🥰

I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here. The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input. The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs. I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star. Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.

Thank you for your review! We appreciate your support and hope you continue to enjoy our app. 😊💫 - Sophie💓

Thank you for taking the time to leave a review. Your feedback is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need assistance or have any feedback to share, please don't hesitate to reach out to us. We're always striving to improve and provide the best experience for our users. Thanks for choosing Loloyal app! 🤗💗 - Sophie🌹

Absolutely thrilled to hear that you had a five-star experience with us! 🌟 Thank you so much for taking the time to share your positive feedback. We greatly appreciate your support and are delighted to have met your expectations. If you ever have any more feedback or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future! - Mariadel

Mariadel della chat di supporto è stata gentilissima e super disponibile a rispondere e a risolvere tutti i miei dubbi. Servizio impeccabile. L'app di per sè è molto intuitiva e ben strutturata, esattamente quello che cercavamo per il nostro sito. Interamente personalizzabile in base alle proprie esigenze e necessità.

App is working as it should

clear explanation by Sophie

Thank you so much for the time in rating! We're thrilled that you had a great experience with us. If you ever have any feedback or suggestions in the future, please feel free to share. We look forward to serving you again soon! 🤗💗 - Joewelyn 🌹

Excelent service

Always greetings kindly and fulfilling expectations, the above two points are enough to constitute a five-star service.

So far so good! Seems intuitive and the support is quick and very helpful.

great app very straightforward

非常推薦這款評價積分累積的程式使用 中/英的客服都可以協助處理 非常有耐心、效率也很高 如果你有想要完善的會員制度系統 試試這款吧！

This app is not only the most reasonably priced rewards app out there but also super easy to use and bug free. I requested a couple of customizations, the developers went ahead and implemented for me. They also offer 24/7 support answering all my questions promptly and patiently. Highly recommend!

great support, thank you

Fantastic customer service.

Mariadel was very kind and I could get an answer shortly . It was satisfied experience.

Been working for around an hour. My store & customers are in spanish based country, so i had to manually check the translation. After fixing minor mistakes that make some phrases out of context im ready to keep adjusting points & rewards. Support its fast & accurate, took around 5 minutes to get an aswer from real person. I will update the review at end of 7 days demo. We currently have around 1,000 daily users in our website so im excited to see how Loloyal Works :) EDIT, dev team translated email template, huge thanks :)

Customer service is incredible. Actually the best I've had from an app!

This app is great! Easy to set up and integrate with other apps in my store. I asked that the watermark be removed on my widget and Joewelyn had me set up in just a few minutes. I am excited to offer loyalties to my customers and hope to see how this impacts my business!

Exceptional App, Outstanding Support, and Incredible Value!

Thank you so much for the rating! We're delighted to know you had a great experience with us. If you ever have any feedback or questions in the future, please feel free to reach out. We look forward to serving you again! -Joewelyn 🌹