Reviews for LL: Loyalty Referrals Rewards

We're incredibly grateful for your 5-star rating! Your support means the world to us.🥰 -Sophie|Loloyal Team💞

The perfect and complete app if you need this kind of service, this app is very simple to configure and customer service is really helpfull!

TORCH

2023-10-19

Indonesia

Thank you for your wonderful review! We're thrilled to hear that you had a great experience. 🌟 Your kind words make our day brighter! -Nona|Loloyal Team🥰

Thank you for your wonderful review! 🌟 Your kind words brightened our day, and we're thrilled to hear about your positive experience with us. We'll keep working hard to exceed your expectations. Can't wait to serve you again soon!😊💫 -Nona|Loloyal Team💞

Fast and professional help thumbs up

It’s a great app.

Super application, et assistance très réactive. Je recommande cette application

We're incredibly grateful for your 5-star rating! Your support means the world to us.🥰 -Nona|Loloyal Team💞

We greatly appreciate your positive feedback! Knowing that you're having a great experience with our app inspires us to continually enhance it. Should you have any suggestions or inquiries, please don't hesitate to get in touch. Wishing you a fantastic time using our app! 🌟📱 -Nona|Loloyal Team 🤗

get this

super efficace

great

all good!

It's early to tell ow this will go but the app seems very user friendly and the support is incredibly responsive. They are also helping to make some unique code changes to notifications and are taking feedback on board for suggested changes to the app.

Fast service and great attitude

very easy and user friendly

😊🌟 Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. 🙌 We look forward to serving you again in the future. 🤗🛍️ -Sophie.💝

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -Sophie.💝

Trying now

App works as advertised but I have a handful of gripes which make my review 3 stars. --- 1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying. --- 2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part. --- 3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this. --- Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -nona.💝

Great and prompt Customer Service support.

I've had nothing but amazing customer service and support from this app from start to finish. They helped me customize a referral page for my branding and helped me add things that weren't part of my theme settings.

Customer service is fast and kind! Will need to explore the app further, but thus far really like it. It is simple, easy to customize, exactly what I need :).

The customer service is helpful and the app seems good to use, having the functions I want!