Reviews for LitCommerce Amazon eBay Etsy +

DIY Custom Rides

2023-02-21

United States

I've never thought of leaving a review mid-set up, but I'm writing this as Ember is helping me solve each and every issue that comes up in real time!! She responded to countless questions pre-sale and promised she would walk me through installation. As soon as I installed the app she took over the support chat and has been at my side the entire time. The dashboard looks great and appears complete. Syncing sales channels and importing products takes seconds. So far errors have been easy to find and solve. Products are easy to find and sort through. There's a lot to this app. I'll update the review once I'm finished setting it up, but first impression is the cost of the app is minimal compared to the support I've received. It's now about 2 weeks since my installation. Lit Commerce works! It's maintained my inventory without any issues. It is SKU based, so you'll need to make sure all of your products are SKUed and that the SKUs are maintained across any and all platforms you use. That is where you will run into problems if you're not prepared. We identified a few improperly SKUed products quickly. As soon as we made corrections, Lit Commerce immediately synced those products. Listing products to outside platforms like eBay and Etsy has been a breeze. Searching for the proper eBay categories when listing isn't the best, but once you figure out what the search bar needs, you can do it without any problem. Item specifics you would expect to find on eBay, for example, are all there. Where you do pick up speed is by creating and using templates in Lit Commerce. They are basic information templates that quickly fill a lot of the boxes that are required by individual platforms. I can create a listing on Shopify and cross post to each outside platforms with just a few clicks. The dashboard is clear and easy to understand without needing any instruction. Linking existing products across platforms is very fast and easy as well. Editing products is easy. Bulk editing is easy... get the point? I have not had any real issues at all with Lit Commerce, What I thought were "issues" during installation turned out to be SKU problems on my end. That's not Lit Commerce's fault. With that said, I have had questions and it's very easy to reach support. Speaking of support, I still have Ember, the same support staff that answered my pre-purchase questions. Anytime I have a question, I simply add to our ongoing chat and ask. She's always had an answer that worked. Always friendly and always a personal reply, never a copy/past reply that you see so often. So far so good! It's been a great addition to my store. Lit Commerce does what it says it's going to do and the support has been excellent to say the least.

I recently started working with LitCommerce using Multichannel Syncs. It is very easy to get stuck trying to do it on its own as I have experienced that. Lit Commerce App and customer service is off the hook. You don't feel you are left alone to wonder in E-com jungle. The staff walks you holding your hand to complete tasks and I very much appreciate that for any non-techie. Thank you Shopify & Lit Commerce for a great add on service.

Litcommerce has helped simplify adding, syncing and linking our shopify inventory to our ebay store. Any issues have been user error or quickly resolved by the support team. DO NOT HAVE ANY DOUBTS ABOUT THIS APP, IT WORKS but just like any new app/technology it takes some understanding and learning. If you are having trouble with anything JUST ASK. Support team has been great and helped every step of the way! 5 STARS!!!!

README - I previously tried just about every app for syncing to other sales channels. They all are inherently quirky and have a learning curve, and take a while to setup, and in the end have some major limitations that you have to deal with or work around. LitCommerce has a few things that are being worked out, but this app DOES WORK, and it works very well. Support is fantastic (thanks Hanah) and this makes up for any shortcomings of the app, and I would almost guarantee (based on their support) that they also take feature requests seriously. Price - A+ compared to other similar programs Support - A++ (despite the time difference, but you will wake up with an answer if you are in the US) Features - B No negatives, its pretty easy to get working once you understand the templates and recipes AND the limitations of the APIs that they are working with, so sometimes its NOT the app, but the sales channel. Give it a shot, its probably just what you need if you are reading this.

We are still testing Litcommerce right now but are really happy with how its working now we are getting our head around how it works. The support team are fantastic and go above and beyond to get problems sorted, especially Ember and Hannah who have gone above and beyond with the level of their support. We came looking for a replacement to the eBay app and think this is looking like the one after trialling many.

Excellent Support!! Jessica helped me with all my questions, very quickly and super professionally!! Really great service! Thank you Jessica

After eBay's Shopify app was ended late 2022, I felt uncertain with what I was going to do for my business. Thankfully, LitCommerece has been excellent. They're miles better than eBay's own app and the support has been lovely. Very thorough and detailed help. I'd definitely recommend them, especially if you sell on multiple platforms. I hope to have a long lasting relationship with this growing team.

Excellent customer support. Answers questions quickly and explains solutions that are easy to follow.Thankyou

Have been pleased with the features and performance of this app. The customer service is also excellent. I had a couple of small issues when first setting up, but they were resolved within 24 hours (and that includes a time zone delay/difference). I primarily installed this app to be able to sync with EBay after eBay discontinued their official app. This app had the bonus of also being able to keep my Etsy inventory in sync, which I had been using a different app to do. And this one costs less, with more features and a better admin interface. I tried many of the other eBat/Etsy sync apps. I like this one best because of the fair pricing, and no weird “credits” system. Keep in mind, the product limit applies to each marketplace. So if you have Etsy and eBay added, your product totals are calculated by adding listings from each, even if they are the same listings/items. The only real feature I feel is missing is a better activity log, current.y it is very vague but at least does indicate that a specific activity took place. Overall I have been very pleased with the functionality, and inventory and listing sync seems to be working fine. I stopped double-checking daily after the first couple of weeks as it all seemed to be fine. I have always received prompt and polite replies from the support team, and they have always been able to fix my issues and have done so in reasonable timeframes. The price is also very fair, and actually had more features than I was even expecting. There are useful product sync “rule groups” that make it very easy to keep certain collections of products in sync with wanted behaviors (like increasing/decreasing a certain amount to listings on marketplaces, or setting specific shipping settings in Etsy for certain product types). Saves time having to manually revise multiple listings for traits that are common among them. Have been pleased with the app and even signed up for the annual plan to save even more money. If you are looking for an eBay/Etsy sync app, this one was very easy to set up and has been working great.

After some hick-ups while syncing from Ebay and Etsy the customer support was quick and very helpful. And now it´s up and running and it´s very comfortable to get all the sales in one backend. A recommendation if you run on multiple platforms

If I could give ten stars I would I had trouble connecting to a channel and two of the team worked very hard to get me back up and running, keeping me updated all the way. Thank you so much

I love this App! I had been looking for a way to integrate my Shopify store with Etsy, and this is the only app I found that works. I love that you fulfil all orders within Shopify and you don't need to worry about changing prices or inventory across multiple platforms, it is all automatic. it's great that customers get notification emails as well from my Shopify store to help drive traffic to your website. The customer service is fabulous on the chat. always so helpful.

Hour Loop

2023-01-19

United States

Good integration tool and customer service! UI is easy to operate and there are almost no syncing delays. Recommend this app.

Still learning all the ins and outs of this app. Have had some issues come up, but everyone on the support team has been very nice and helpful.

Looking for an alternative to ebay app being removed from the app store. Grabbed this only to find they don't have order sync...then what is the purpose of even offering a free plan if you can't use it for order syncing? I can list and add things to ebay all by myself. Takes longer but I really need the order syncing.

I have spent so much time trying to find the right integration for my little store. The Customer service is just so good. I am happy I can integrate my channels (Etsy and eBay Australia) Very happy

Looked promising at first. But after registering I noticed they do not support Amazon selling as advertised.

We needed a solution to sync our orders and inventory between our Wix online store, Shopify and then to Timely and Litcommerce is the only program that could do it succesfully! We're so happy to have found them because it's enabled us to sync the unsyncable! The customer service is also AMAZING! Even though these is a slight delay in timezones, we received help AND instant solutions very easily and quickly. Cannot recommend Litcommerce enough!!!!

I was looking for a replacement to the Shopify eBay app since it was being discontinued and decided to go with LitCommerce due to the good reviews. The support has been great during the entire transition process as I experienced a few issues. (Linking items, unknown eBay category, items not updating to eBay, inventory) My Shopify store has about 80 items with variations but the same items that were already on eBay did not so LitCommerce was unable to link them. Ultimately I had to delete the items from eBay and then re import them via LitCommerce to get them linked which may not be an option for stores with a large amount of items however this is not the fault of LitCommerce. They do offer an All-In-One listing package where they will do all the listing of items for you if you do have a large amount. Regardless, they stayed online for several hours across 2 days and fixed the issues on their end to ensure everything worked. Yes there are obviously some bugs but it not an easy process to integrate multiple systems as there are so many different scenarios and combinations. The fact that they are willing to fix any issues you have as soon as they can means they are committed to providing a great product and it will only get better as more users come on board and more issues are discovered and fixed. The interface is simple and easy to use, you can request new features, support is excellent, price is on par with other apps

Great app, but most importantly, great communication and service. I raised a few problems I occurred and they were fixed. Big thank you to the team and especially to Ember which gave me hugeeeee help!

This is the 8th app ive tried for eBay Australia integration, yep you read that right, the 8th, all the others had various issues and most had terrible support. While this app is on the more expensive side. It WORKS. I wish I had just gone with this one straight up. The support team has been more than happy to answer any questions I have in a fast turner around and while I did have a couple of minor issues with the eBay set up support was fantastic and fixed any issues in less than 24 hours. I am so happy that I have now transferred my Etsy sync over to this app as well.

Great app, but most importantly, great communication and service. I raised a few problems I occurred and they were fixed in less than 24h. Big bravo to the team and especially to Jessica which gave us huge help!

Ember was a great help! I needed help with my very first product from Shopify to Etsy. She was a quick to answer and took the time to make sure I was set up correctly!

The support provided by both Ember and Hanah has been fantastic getting the sync up and running for my Shopify store and eBay and Etsy.

leathercircle

2022-11-30

Australia

I have not used this app for very long; just trying to configure it now, but I was given seven days extra for a trial, and the support is excellent!! Ember is so friendly and helpful. Keep up the good work guys!!