Reviews for Klarna On‑Site Messaging

I think this app is brilliant. Was slightly confused what to do first off. I contacted merchant support via phonecall, Rob my customer advisor/support was pure class. Excellent mannerisms, expert knowledge and help with I needed help to do. Cannot find a fault at all. Cannot mention to much how happy I am to have klarna setup on webpage/store totally opens new revenues to my business and I feel 100% comfortable that if any issues occur, that the expert help is there for me. Thank you so much klarna and especially Rob for helping me today. I Highly recommend this app to everyone.

This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

BeYou

2021-12-20

United Kingdom

Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.

Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.

I have used other BNPL apps in an other platforms and I understand the value of these apps and what they do. Most people tend to review the app itself which for me is still early days but I am extremely confident that the functionality of this app will work as intended. What I do want to review now is the service and support offered by Klarna. In my first experience, it has been absolutely outstanding, I raised a ticket for some help and within less than 10 minutes I had a real person respond to me ready to help. I requested help installing the app on my website and within several hours of the same day my app had been installed for me. Communication was great and the person helping was very polite and very professional, it was a great joy.

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.

If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.

I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?

Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.

UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!

The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.

Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.