Reviews for Joy: Rewards & Loyalty Program

It is very good, the set up is seemless. The customer support is also easy to contact, especially Hana from the support helped us a lot with some issues we were facing. She was very friendly and considerate and solved the issue in minutes!

I just installed the app and encountered a few problems, but the Liz, the supporter responded very enthusiastically

Joy is one of the best loyalty program available. In fact, we've been using a few apps by Avada because of their easy-to-use app. Love the assistance by their customer service especially Hana, she guide me well with my enquiry

Very good support from Tiana and Doris

great app great customer service response time was great by Tracy and Toby from customer service, helping me to setting up the store, thank you so much :)

Kevin was amazing and very patient to solve my needs!

Joy represents excellent value. Joy provides a comprehensive loyalty program and it's highly evident that they have invested in making their platform great for the customer. I would like to highlight Audrey and Hankim and the rest of the team for providing great customer support especially with the setup. I highly recommend this app.

Great app, support team amazing, especially Tiana. Thank you guys

Tiana was quick and very knowledgable. I cannot thank her enough for her help in assisting me with my issue tonight.

I am extremely impressed with the support staff at Joy Loyalty (Avada.) Audrey and Anivia were both exceptional in addressing my concerns and swiftly resolving my issues. Their professionalism, efficiency, and friendly demeanor made the entire experience seamless and stress-free. I couldn't have asked for better assistance. Highly recommend their support team!

I've been using this app for a while now, and I must say it's exceptional. What truly sets this app apart is the excellent customer service. One of their support team “Audrey” is very responsive and genuinely helpful to addressing my issues. Overall, this app has exceeded my expectations in both performance and service. I highly recommend it!

Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later

Tiana was a great help in solving my concerns and helping me navigate the admin panel for Joy. Really quick replies and clear instructions!

Unfortunately, Joy doesn't sync with Klaviyo. I've been trying for days, and since the company is located in Vietnam, their business hours don't align with ours, making it difficult to resolve the issue. Techs haven't been available. Such a bummer.

Doris really helpful in solving error issue while updating the referral program setting. Thank you for your help.

Alewine Pottery

2024-07-24

United States

A little frustrating that the app is still very much in development. I ran into a lot of bugs which took awhile to work around (still working on several, actually...but we've only been setting up the app for a short time now). Kinda half-baked from a coding/development perspective. That being said, the team behind this app are very responsive and helpful. If you have the time and patience to walk through everything, you can get a pretty good thing going.

Tiana helped me a lot and were very kind. The app also successfully increased orders.

No complaints, works well. Hana was very helpful in assisting me with customization.

Very happy with the app and the support from Hana has been fantastic. All my questions have been answered promptly and solved my issues quickly.

Such great customer service! Penelope was excellent with addressing my concerns. Thank you!

This is the best loyalty and rewards program on the market. Value for money, great features, affordable and the customer service is excellent! Keep up the great work :)

I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.

They team at Joy Rewards is such amazing people to work with. Every time I reach out to them for any query, they always came back with a resolution. A special shoutout to Hana and Nikita for great setup help. Will definitely recommend them. As their products are great too.

very helpful staff members specifically hana and anvia. They helped with my issue in just a couple of minutes

I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you