Grapevine Post Purchase Survey
Post purchase surveys - How did you hear about us
167 Ratings
Media
About this app
Unlock customer insights with post purchase, NPS & on-site surveys. A 28 day free trial included!
Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
- Simple set-up surveys: intuitive UI and hands-on support team have you covered
- Unlimited surveys, unlimited responses, no branding and founder operated
- Target checkout surveys to new, returning or all customer in 1 or many languages
Categories
Features
Form Customization
Submission Management
Survey Types
Customer Behavior
Visuals And Reports
Marketing And Sales
Key Benefits
- Customisable survey question: Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight
- Survey revenue analysis: Survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend using AOV per channel.
- High survey response rates: The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates
Pricing Plans
BASE
$5/month
- Customisable questions
- Collect unlimited responses
- Survey results charts
- Downloadable data
- Reclassify responses
- No Grapevine Branding!
EXTRA
$15/month
- Everything on the BASE plan
- Survey reminders
- Tag Customers & Orders
- Capture via Shopify POS
- Capture via ReCharge Payments
App Insights
Recent Reviews
Reviews
2024-05-17
France
Malgré les limitations inhérentes de l'app, excellente interaction avec Steve et Stuart qui se sont impliqués pour nous proposer une solution personnalisée. Je recommande !
2024-03-19
Germany
Really great experience with the app and the customer service. The app design and functionality is exactly what you would expect and goes straight to the point of providing a simple and intuitive interface for creating surveys. I really appreciate the seamless integration into the Shopify UI, which many apps are lacking. The customer service is exceptionally fast and the team immediately shipped a fix for a very small issue we where facing. A truly optimal support experience.
2022-11-01
United Kingdom
using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended
2022-03-17
United States
Super easy to install and give me insight into where my customers heard about us which is extremely helpful for those using a search engine instead of a partner/affiliate link that we work with. Would recommend it for all stores, extremely valuble.
2022-02-01
United States
This is a great tool for our team to use that helps gauge how our customers are finding us. I worked with Steve Jones from their support team and they were very helpful in fine-tuning the design on our ReCharge order confirmation page to match the design I set up for Shopify's order confirmation page. Very grateful for the help and great communication!
2021-04-28
United States
We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.
