Reviews for Google & YouTube

Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either

ShopSK

2018-10-22

United States

Products are not syncing correctly with Shopify products. I have to update both lists. When I update products on google shop products it won't save.

Not syncing with shopify and not user friendly, lots of errors, i would though Shopify and Google can work it together to make it easier for the users

Google sales app not finding my merchant id, terrible app. I need to find better one but all costing per month, so terrible.

I honestly don't know why there are all of these negative reviews. Although it takes it some time to get going (products approved, etc.), in about a week we were up and running fine and getting business from it. It works great for us.

This app is useless! We have a set amount of $2/day through our Etsy shop and we have more views, impressions etc then this. I'm talking anything above 0! We tried changing our shopping campaign multiple times with different daily amounts to spend and have not gotten above 0 EVERYTHING in stats other than when we changed it to $7/day where we had 1 impression, RIDICULOUS! Our adwords that spends $2/daily does way better than this. Don't waste your time.

Little Bearnie

2018-10-20

Singapore

worse app ever.. everything also cannot.. syncing also problem, and need to do so many amendment.. CPC is high too.. not worth it all

This app has just helped me score a £11.87 CPC on a product whose retail price is £11.95.. what an absolute winner. Made the mistake of thinking Shopify would set up defaults based on good PPC practice and then let me alter them as I learned. But no they've setup FIXED defaults based on... oh I don't no the seasons of the moon perhaps.. Due to the massive backlog at Google (seasonal perhaps.... so a great time of year to drop this app...) I've literally waited 2 weeks to find that from the looks of things I would have been better setting a small camp fire and dishing £10 notes into it. Though in that time I was glad to find that a good handful of categories need a Color tag and while Shopify customer service were helpful enough in their advice to set up individual variants and to change the spelling of the variant to "color"... do I really want to confuse my local UK customers into thinking we are USA based and not local ... no... no I really don't But I'm glad your Dev's took the decision to feed in such a way that all functionality is locked at the Google Adwords end, so I can't even seperately set "color" there either. The fact that the Ui for the app can't even draw the right page... (clicking the forward arrow doesn't mean I want to bounce back to the first page the minute I start to scroll.) is just beyond excuse. There's so many good things about Shopify... but there are so many shockingly amateur things as well.. This falls firmly into the second camp.

This app is 100% unreliable, very different from the previous one, the shipping rate it synchs "automatically" with google merchant are totally random. DO NOT INSTALL IT IF YOU WANT TO WORK ON ADWORDS! It is not possible to go back to the previous one. The shipping it automatically set are wrong, there is no way to edit it manually the result is my customers see a 7,89€ shipping rate on Google shopping instead of the 4,89€. I am furious with Shopify for forcing me to update this app and I believe that after the very poor support I had in this 2 weeks they deserve to be considered a not reliable partner for a serious online business. After two year of stupid limitation I am finally changing platform!

If I could 0 star I would. With stores over 50,000, the app will basically say its not going to happy. Atleast with the original application, you could select a collection to publish to google merchant, now it wants your entire feed. Support has been shocking on the app, I fear could be a downfall of Shopify

complete rubbish, no way to alter any descriptions or anything, most of products suspended, spoke to google and they said need to alter things to make them show but cant alter anything, also my original feed has disappeared in my merchant account, complete mess

So far so good. We needed to integrate with google shopping and this app has done exactly that, what we were looking for.

This app is dreadful!! I moved to this from a paid app and it simply does not work. There are so many issues with it. It doesn't work with custom products correctly, puts items out of stock randomly when they are not, doesn't allow you to batch update products. PROBABLY THE WORST APP N THE SHOPIFY APP STORE!!! AVOID!

Worst app i used. Disappoint with Shopify .Waste $30 for 1.5$/CPC. Because you can not change bid in adwords. Only smart bid .Very expensive cpc... F u c k

Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!

Science Shepherd

2018-10-16

United States

We used the Google Shopping app to integrate our store with Google's Merchant Center. Install was easy, and we were able to get all of our products synced correctly the same day, and Google approved them all within a few days. There were one or two small hiccups during setup, but we were able to get them ironed out.

At first, when I installed it and used it under the Sales Channel it was good. It helped my sales. However, about a week ago, Shopify moved it back to Apps and removed it from Sales Channel. For some reasons, that affected my traffic a lot. Not getting traffic and not getting sales. I logged into my Google Merchant Center and it says "Not performing automatic item updates for availability" so basically some kind of error. I Shopify look into an update. Also, google marks a lot of my products as policy violations, I don't know why? I don't sell anything illegal or dangerous. All stones related. Etsy has the best Google Shopping and the best inside Etsy advertising. Cheap, lower rates and best results. For every $100 sales it cost only about 7%.

The original app worked fine. This one doesn't work at all. The shopping feed will not recognise UK shipping rates and therefore blocks the feed. The result is ads are blocked.

Amazing app for our Google shop, everything is really easy and straight-forward to understand. If you haven't yet, give it a go!

Pure Velvet Extracts

2018-10-15

United States

Only allows "smart campaigns" that waste your time and do nothing. This app is terrible and I'm furious with both Google and Shopify that it's even available.

Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!

Review Update: If you install or update this app, consider your Google Adwords Account Closed! Previous Review: Keep getting error "A technical problem prevented your products from syncing. To complete product sync, try again."

Very disappointing and annoyed that we were forced to switch over to it. It has messed everything up. Ridiculous.

Forced to change over to this app from an older version and it is totally useless. Doesn't present the correct calculated postage values to Google. Has messed up settings in my Google Merchant Centre. No way to customize the feed at all. Would leave a quarter of a star if possible.

Wow, worst train wreck in history! Not even fit for the landfill. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa no