Reviews for Google & YouTube

Great for brands that have the money to pay for Google Shopping. I am yet to explore the features that this service offers, however, because it is paid, it might be too expensive for a small business to compete with the big guys. Good luck to anyone who gives it try :)

The old google shopping app was removed and replaced with this app. You can no longer select products to feed over to google merchant center by collection. It pushes you into using a smart shopping campaign which may not be best if you need a custom campaign and only market to certain states. You can no longer search for a specific product in the products area. you can no longer "push" your products into google merchant center. Overall this app sucks compared to the old one and am trying to find a different option to use moving forward which really stinks because November and December are big sales months for our industry and I should not have to make changes to my online advertising and find new avenues this time of year, I should be already set up... like I was.. on the old app.

Nordic Candle

2018-11-08

United States

Do not install this app if you currently advertise on Google!!! It is only for Smart Shopping Ads which will set you back!!! Lacks functionality and just ruined my weekend. Update: A week ago I contacted Shopify with a point by point list of how this app has dried up my business during the busiest season for my business. I still have not heard back. My Google Shopping Campaign is still running, I have increased spend to try to mitigate the damage, yet my conversion rate is down from 3% to 1.3%.

Unfortunately after uninstalling the previous Google shopping app, I'm stuck with the new app like others here. The new app will not allow you to adjust bids for devices so now we're getting swamped with mobile clicks that don't convert and never have. We used to decrease bids on mobile and tablets by 90% because our products don't perform well on mobile, but now we can't do that. Do not install this app until they allow more control!

Thanks for nothing Shopify!! You make us uninstall the Google Shopping app that was working and install this new version that is a total piece of crap. It's problems like this that could make me not recommend Shopify as an e-commerce store platform.

Does not work. Waste of time to install this app and all products are pending after a month. Better to just go on Google Merchant account and do it there.

after 4 days, no sales, and a bill of $229.00 from google.. only 65 clicks, after spending about 9 hours on this total.. 8 of those hours was wondering how to control cpc which is apparently impossible.. this tool will bankrupt you before you even know it the old app was horrible, but it worked at least and we were spending $5 a day for 5-10 sales a day.

After updating this app, it broke my google shopping feed. 2 weeks products are still pending! Guys get your act together. This is a major integration.

I can understand some of the reasons this app has poor reviews but once a shop owner understands what the app does and does not do - it works very well. I'm assuming most of the low reviews come from drop-shippers that have not entered all the shipping details for each of their items and variations. In my opinion and experience, Oberlo is partly to blame for that because, as far as I know, their app doesn't provide the ability to enter shipping info during product import. Google Merchant Center will automatically reject those products. I'm by no means an expert in Merchant Center or eCommerce marketing for that matter but I've learned enough to get what I needed to be done. This app integrates perfectly with my Merchant Center. Provides me with all the information I need. Right now my store has close to 4000 product variations. 99% approval for my products all because of this app. 1% of my products were not approved by Merchant Center and this app helped me understand why, and to correct the problem. I started my Shopify store with next to nothing. No experience at website design, eCommerce, suppliers, social media marketing etc. Most of all I had little money. In that time I've experienced a lot of bad developers, flimflam app creators, and product importing apps that basically want to monopolize with whom and how I do business. In the months I have been creating and perfecting my store to (hopefully) be a successful one, Shopify has often given me the tools I needed. This app is one such tool.

Anges de Sucre

2018-11-03

United Kingdom

It actually seems like a scam. It has spent over half our ad spend to date on advertising to people whom canot buy from us despite adding a location. It gives no control and is bug ridden from start to finish. It's actually hard to believe just how bad this app is. Shopify is this a scam?

Humbucker Music

2018-11-03

United States

Let me start by saying, DO NOT INSTALL THIS APP. I am a Shopify Plus store and a "Guru" convinced me it was perfectly fine to install the app despite the negative reviews. I was told these negative reviews were people that didn't understand Google's strict Shopping rules. I have been doing this for many years and I understand fully, and this negative review has NOTHING to do with Google. Shopify unfortunately does not give you the tools necessary to add back in all the Google Shopping data fields that were previously available via a simple csv file. You have to manually edit each item. Seriously?!?! Each item, Shopify? I have a couple thousand items. This is absolutely impossible. You have to manually add in the MPN, product category, and condition for each individual item, and there's no way to do it with a csv file. You can't even search for the items to edit. You literally have to scroll 25 items at a time to find an item or a group of items. It's a total disaster! People, you have been warned. Unless you are a very small beginner store, this app will wreck your Google Shopping campaign.

DO NOT USE - our sales have dropped and google costs gone up - how do we remove any coding this app as added to our website, We had a lovely business till we added this app it's totally destroyed us within weeks

UPDATE - after a reply where they said "they understood how frustrating this was" - still no solution. Do please check your accounts before setting up this or disabling previous apps. Dear Michael With the greatest respect I don't think you do "understand how frustrating this is for my business " it is costing me money every day. All my google ads have ceased to run and sales have plummeted. I am more than frustrated, your teams lack of due diligence before implementing an app that you encouraged peole onto without necessary signage or research costs sales. I have now split my google accounts apart, had to reset up both accounts, using one store under a new gmail account. However one store still says "Cannot connect to Google Account" and the other store it is forcing me to set up a new Google Ads account as opposed to adding my existing google ads account where my ads and all that data is currently. It strikes me you were clearly partnering Google in this to drive people to set up new Google Ads accounts, but you were not for one second considering the huge swathes of users who will already have Google ads accounts and have any degree of complexity to their setup outside of the basic user you want to upsell google services to. It behoves your team to work out how on earth people like me and all the other deeply frustrated users can reintegrate with Google without having to destroy our existing setups to fir around the code asap. 1, Why on earth could we not simply input a pre-existing merchant account number on setup 2, why can we not just input our Google ads number. Keep the default options for the new customers, but at least think about user flow and progress for others. Now how do I resolve getting my new stand alone Merchant account on to my Google Ads account. Google has made a point of allowing users to merge and combine accounts, so Google Merchant Centre can be multi-client as can Google Adwords. How come this was totally overlooked. I appreciate this is not actually your fault directly and obviously this is not personal, but this all needs addressing as a matter of urgency. Christmas is approaching, it is peak sales period and now both my channels cannot serve ads directly because of this. Oct 31, 10:21 EDT Michael here from the Shopify Guru Team! I have taken a look at your previous conversations with Aisling and they are correct in stating that splitting your Google Merchant Center account could work, as it would make you have the two separate accounts for each respective domain. In the case of being able to revert back to an old version of the app, this is not possible as the Google Shopping channel is new all together. I understand how frustrating this is for your business and I want our team to hear you out on this situation. As we have created this app, I will make a request to the correct team to consider putting functionality for Multi Client Accounts in future updates to our app. While I cannot guarantee that this change will come down from us any time soon, I am sure that you are not the only merchant who would like to have this functionality. Going forward I will submit a feature request to our team as a "Merchant Frustration" and if our team does have any questions about this, they will be in touch for further information. ------- Damn you Shopify - my feed was working fine with the old system. You promoted updating to the NEW app and said the old was unsupported. NOWHERE did you say you don't support Multi Client accounts. So now you say either I have to completely separate my Google Merchant accounts and therefore split my Ads admin. This then means the feed dones't work, we can't advertise on Google Shopping and sales have completely stopped. PLEASE SORT IT OUT. The reason we move to SHopify is for ease of use. Small businesses don't have the time to arse about cleaning up your problems when you don't bug check and test products properly. Dam it I'm angry. Been on the phone to India with google who are even more useless.

Doesn't even deserve 1 star to be honest. My items have been processing for nearly 20 days now and I pretty much give up any hope that they will process based on all of the lovely reviews I'm reading. Don't waste your time on this one.

I give it a minus 10 not even good enough for a zero!!! It's a destructive app!!! DON'T INSTALL IT! It will ruin your google merchant account and take approved products to disapproved and it will take hours to fix little errors. Also you don't have access to fix those either... So you're stuck. STOP NOW! AND GET RID OF THE APP! I'd like to know who created it and if there could be legal action against them for lost income by all of these amazing store owners. I would say that the developer is liable for these financial losses and should be held accountable.

I was forced to update to this new app as Shopify told me the old one was to be unsupported. I now cannot import my shipping rates as I'm in the UK so I'm stuck and my Google traffic has plummeted. Terrible experience, I only hope I can delete this app and get back to my ususal search traffic.

Hope this review helps someone make a better decision when choosing how to sync to Google. This app is meant for new small merchants just getting started or merchants not yet setup with Merchant Center or Ads. Beware if you are an established merchant: - This app will change all product ID's to XXXXX-XXXXX and make it incredibly difficult to run ad campaigns for certain products as you will need to match the ID to your SKU. Impossible if you have hundreds or thousands of SKUs. - If you have approved products you will need to re-sync your catalog. This will cause all of your SKUs to go thorough the approval process again. In many cases you will need to wait weeks to get items approved again. - If you use a shipping app like Boxify to set your shipping settings this app will not import settings outside of Shopify's shipping settings. - If you have manually configured shipping settings on Merchant Center, all settings will be deleted every-time the app syncs. - Google Shopping Fields will need to be set one item at a time as there is no excel upload feature that I could find. There is no support for this app, they blame everything on google. I was told that google doesn't have a way for them to not overwrite the shipping settings... yet all the other apps on the marketplace are allowed to do this. Developer Suggestion: 1) Don't send the shipping settings to Google, let users set their own shipping rules. 2) Send SKU# or add SKU# to item ID (ItemID-SKU) to allow better control on the Google ads side. Conclusion: This app works fine if you don't mind manual work. If you are busy and are trying to grow your business this app will slow you down. If you have a store with 100 items or less or not using a shipping app like Boxify then this app will probably work fine for you. Issues like this makes us think that upgrading to Shopify Plus might not be worth it. To many apps needed to run a store, little to no support for free Shopify apps, or the apps are useless for larger growing merchants.

Complete crap! don't install it! You do not get ANY options whatsoever to try and do anything with your ads

I'm very disappointed with this app. :( It's approved a small amount of products which is fine but there is absolutely no activity for reports. It's as if it's showing the app is installed but there's some sort of disconnect somewhere between Shopify and Google. :( I've removed this app because it's useless.

I would give this 0 if possible. The old app was a little slow and you would occasionally get a server error but it worked! This doesn't. We have over 50,000 products in our store and so cannot even use this! Please sort this out Shopify!

Stupidly I deleted the old version of Google Shopping -- which WAS WORKING -- and installed this new version. This new version connects to my Google account, but then thinks that it doesn't have authorization (which it does) so it doesn't allow the account to be configured -- even though it's pulled the info. Google Shopping / Shopify -- please fix your apps so they are working. It's holiday shopping season. It's bad time of year to mess up a shopping application that was working.

Did exactly what it was supposed to. Not sure why so many negative reviews, but perhaps if you've already set up google shopping before installing this app that it might conflict?

As others have said... absolutel crap. Old app you could only upload certain collections or keep products from uploading by not putting a UPC on the product. New app? Nope uploads everything. Went from 400 products in my feed to all 1700 products we sell. Anyway to opt out of some of these products? Nope. Seriouesly shopify why push crap on your customers

Do not use this! All of my previously approved products suddenly got deleted and I had to start the approval process all over again which is stuck and still shows pending after over a week. Support will tell you it’s Googles fault and they will follow up but really doesn’t provide any assistance. Since Shopify has made this change from channel to app it has completely ruined a lot of people’s feeds yet they won’t even issue a statement apologizing for such a glitchy app to be rolled out in the first place. Between this and the crappy Facebook Marketplace beta I’m about to take my business elsewhere.

Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either