Reviews for Fairing: Post Purchase Surveys

Brilliant app to get customer feedback. We used different surveys to understand customer needs during checkout to improve customer journey and conversion rate. Conversion Rate of respondents is crazy high. Easily set up and if needed customer support is outstanding.

This app is great! It is so easy to turn on and looks so slick and seamless in checkout. Honestly... so surprised as to how painless it was! We've been dying to know where our customers are coming from as most of our traffic is direct and organic! Can't wait for that info!

Enquire was the easiest and most efficient plugin for us to setup. It took virtually 10 minutes in total to place the widget at checkout, create our list of options for attribution, and the back end has an easy dashboard to view the data with ease.

Great app! I love that I can ask my customers specific questions that will help me further my acquisition efforts.

Bokksu

2020-02-04

United States

Thanks to the amazingly simple yet effective post-purchase survey Enquire puts onto both our Shopify and Recharge checkouts, we are able to finally get insight into where people really first heard about us. Up until Enquire, it's always been last click attribution, which heavily weighted all analytics to Google and Google ads, but in fact Enquire showed us that we are also acquiring customers through our hard work in Press mentions and Partnerships and Affiliates. I HIGHLY recommend this app!

The Enqiure team is extremely responsive & helpful. They replied to my messages within minutes & provide quality support. Also have other marketers asking us what we've been using for post-purchase because they loved the simplicity of the Enquire form!

Elevated Faith

2020-01-24

United States

Enquire Post Purchase Survey has given me invaluable data for my business. Matt is always quick to respond and answer any questions I have about the app. Highly recommend this app to all store owners!

Parade

2020-01-17

United States

Using Enquire has been night and day for our attribution modeling. Since installing Enquire, our team has a fundamentally better understanding of our performance and have already reallocated spend and impacted overall ROAS!

Matt & team have been fantastic partners! They have worked closely with us to tailor the app to our needs, which has been hugely helpful to us. We leverage the app as a key part of our attribution model so it's quickly become critical part of our performance analysis.

Jimmy Joy

2020-01-16

Netherlands

This app helps us understand our customers even more. With a ±50% response rate on our post-purchase survey, we're gathering valuable data super quick & easy. Special thanks to Matt for helping us tackle some stuff that required more data drilling.

Awesome app an awesome support team. Works exactly as we need it to. Display and interpretation of results is great too.

Love this app. We use it on our checkout page to let customers chose which charity they'd like us to donate to on our behalf. We've had really good feedback from our customers too. Highly recommend.

Great customer response rate! This app has allowed me to better understand where my sales are coming from and has saved me thousands of marketing dollars. Well worth the small monthly fee. Highly recommend!

an invaluable tool for collecting customer reviews. the implementation on post-purchase page is effortless and customer support is speedy. cant recommend highly enough

Great app and really amazing support. We use the app on the thank you page to let them choose which charity we donate our profits to. It works great and we've had really good feedback from customers.

We've been using Enquire for a few weeks now and I can say it's a must-have for brands that are advertising across multiple channels. Incredibly easy to set up, very high survey response rates (over 50% for us), and the team is a delight to work with.

This app is definitely valuable. I also had to ask a customer service rep a question recently, and they answered super quickly and were very helpful. I really appreciated that!

Solid app, works well and support is super helpful. Would highly recommend as part of better understanding attribution across different channels.

Takeya USA

2019-11-13

United States

This product does exactly what it says. It works well and the team is continuously making it better. Plus, their customer service is awesome. I saw an issue, sent an email and it was fixed in less than five minutes. Highly recommended.

Fat Snax

2019-10-23

United States

Really great app for post-purchase surveys. Has been way easier to use than expected, and with a great UX both on-site and behind the curtain. Enquire has been a game-changer for measuring our customer journey.

PorterRoad

2019-10-21

United States

Enquire has been an invaluable tool to gain deeper insight into our channel distribution and help us identify new opportunities to chase. It's been especially helpful for quantifying organic sources that would otherwise be hard to measure, including our brick and mortar location.

I use this app to help me figure out where my customers are coming from. When there's so many channels that we stack in our marketing strategy, it's difficult to pin point exactly what made someone convert to our brand. Enquire has been the most convenient to use with the least amount of headache for any eCommerce owners looking to pin point where they should invest into next.

Love this app! Enquire has been so helpful in understanding our customer acquisition path, and provides us with more insight into how customers discover our brand.

Love this app! It's so important to know where your customers are coming from and other analytics tools rarely tell the full story. Enquire has made a huge difference for us in determining how people are finding out about us! Highly recommend.

Solid, Love the information we can now get from our customers. This is a must have for any business that wants to grow and learn how to better serve their customer.