Reviews for Fairing: Post Purchase Surveys

Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.

I've been using Fairing for many years and it's honestly one of the best apps in my arsenal. I'm able to connect the responses into my Slack workspace and get real time feedback from my customers too. It's a wonderful tool and I highly recommend it!

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience. The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Fairing is a great way to survey your customers in a minimal friction way. You're getting feedback from your fresh customers at their highest point of excitement. It's been very valuable to understand why they made their purchase.

Great overall experience with Fairing. Helps to provide another solid data point for attribution. The question stream is a little different than a fixed survey but it's more versatile and for returning customers you don't end up repeating the same questions. Good analytics and integrations.

Very happy with this app that allows us to get multiple insights from our clients.

Super easy to setup and use. You can be collecting post purchase data in less than 10 min

VEGAMOUR

2024-04-18

United States

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

Great app that was extremely easy to integrate into our thank you page. Questions are easy to create and update. No complaints!

Easy integration and useful insights! Fairing has been a big help to our team.

Lalo

2024-03-11

United States

Couldn't live without fairing!

Easy to use, integrates with everything, useful for a variety of measurement purposes.

We've been using Fairing for a variety of post-purchase survey question types for ages and we love it! Great team and super easy to use

Lanullva

2024-02-21

Norway

Thanks for the help with settings and publish. This is giving out company key insight for future improvments in marketing and CRO.

Absolutely amazing

Super easy to set up and manage and the team offers excellent and timely support. Highly recommended!

Fantastic support team!

Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine. It's at most a 10 minute setup, but endlessly valuable results.

Couldn't recommend Fairing more. Installation and setup was a breeze. Their existing question bank saved the team lots of time having to figure out the best questions to ask, and how to ask them. They've made the data very easy to interpret at a glance, and very detailed with an export. The Fairing team is incredibly attentive to any issue or question we may have, and the team is very collaborative and welcoming to suggestions.

**Review for Fairing - Revolutionizing Survey Data Collection and Analysis** ⭐⭐⭐⭐⭐ In the age of real-time feedback and immediate gratification, "Fairing" has truly set a benchmark with its ingenious approach to survey data collection. This app is a game-changer in every sense of the word, and here's why: 1. **Speed & Scale**: Never before have I seen an app that captures consumer feedback with such finesse and agility. Gone are the days of waiting weeks or even months for comprehensive data. With Fairing, insights are delivered almost instantaneously. 2. **Intuitive Transaction Linking**: The ability to tie feedback directly to transaction data is a masterstroke. It eliminates guesswork and enables businesses to pinpoint exactly where the customer experience can be enhanced. 3. **Streamlined Routing**: This feature is a godsend for anyone who's tired of manual data processing and transferring. Fairing ensures that the feedback reaches the right destination in your tech stack, making it infinitely easier to act upon. 4. **Incredible Efficiency**: The promise of transforming customer journeys in 6 seconds as opposed to 6 months is not just a catchy tagline. Fairing delivers on this, making it indispensable for businesses that prioritize customer-centric growth. In conclusion, Fairing is not just another app in the market; it's a revolution. For businesses striving to understand and improve their customer's journey, Fairing is the tool to bet on. A must-have for modern enterprises looking to stay ahead of the curve!

can highly recommend. Great service, super product. Integrates with triple whale, Shopify flows. Good analytics and modularity of the survey tool.

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice. We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

Easy, simple to use, and powerful. Insane opt-in rates. Love the insights you can pull from these post-purchase surveys and attribution gaps you can fill.

LOVE IT! This helped us gain so many valuable insights it's just unbelievable, and the team is so helpful with ANYTHING, nothing but compliments - a MUST for any store.

Big fan of Fairing and their team. They’ve been immensely helpful in helping us scale our instructor channel and measure word of mouth. Our response rate is always over 50% which we were surprised by!