Reviews for Fairing: Post Purchase Surveys

Fairing has been the source of truth for Fulton garnering key data points about our customers, right at the point of purchase. Nobody else has come close to delivering these kinds of critical insights since we launched the company!

Huge fan of this app! It is really valuable in helping to understand more about our customer behaviors and sentiments. Highly recommend for ease of use, clear insights, and great complement to Klaviyo and other attribution tools.

Bennett Winch

2022-09-15

United Kingdom

Super helpful app, probably the most valuable one we use and informs all our marketing planning for the following year. Highly recommended.

There really isn't a better solution for attribution on Shopify. Getting customer feedback every day is enormous. That app does everything you need.

Dr. Brandt Skincare

2022-06-14

United States

Works flawlessly! The team is super helpful, and the app works perfectly. We learned so much from the insights that we got from Enquire that we flipped our ad spend from FB to Google because most customers were learning about us from there. This is by far the best tool for collecting zero-party data from customers - the integrations with Klaviyo and GA are a huge bonus to better use the data as well.

Excellent app and great customer service. For Triple Whale users or TikTok media buyers, this is a must-have!

Customer service is 10/10, very quick to respond and willing to help! App seems easy to use, and not too pricey.

Big fan of Enquire and how easy it was to set up. The tool helps us get insight on our customer and is especially helpful in measuring performance of some hard to measure channels like television

This app is very easy to configure, it blends seamlessly with the style of our website. It's also easy to dive into the data and get great information on how to improve our reach. The very few times I asked for support, they were quick and very helpful! I recommend it!

This app is very easy to set-up and configure, and the team is always super responsive and helpful. Highly recommend!

Super cool app. It has helped me understand where my customers are coming from. While I use hidden pixels for tracking, having customers actually tell me is gold. Super great app, easy to use, highly recommend!

Flamingo Estate

2021-12-09

United States

The best post-purchase survey experience in the market -- this tool is super powerful with integrations with Klaviyo, Shopify Flow, etc. so that the data is not only insightful but also very actionable. The actual survey form looks great on the post-purchase page. The support (and Matt specifically) is super helpful and quick to respond!

The Customer Service is utterly amazing. I needed a little help getting off the ground and engaged with the Live Chat option. The fellow who came to my rescue was beyond helpful. He did a screenshare and clearly and patiently walked me through my issue. He also told me that he is the Founder of Enquire and likes to hop on Chat every once in a while to keep close to the clients and their needs. This is not the type of service you'd typically expect from a Founder. Great chat, Matt!

Enquire has been able to successful capture survey response post purchase from all our customers to better understand where our traffic is coming from. Their support is top tier too!

I LOVE this app. The fact that it tells you which source/medium each response came from is an ABSOLUTE GAME CHANGER. Plus, customer service was amazing.

Hot Shapers

2021-11-01

United States

App is great and the support is even better. Thats what won me over. This tool really helps us understand our customers a lot better too

I'm still KICKING myself for not implementing Enquire Post Purchase Surveys sooner! It's a no brainer. Do it ̶ ̶n̶o̶w̶ ̶ yesterday! I had been hearing about Enquire and the value of having these surveys from a number of brand owners I know and trust, before finally implementing them myself. Finally found time t get it going... SO QUICK & EASY! Why didn't I just do this sooner?! Not only do I now get to learn where customers are first hearing about us (from them directly), but they also share their thoughts on which products we should launch, which retailers we should be in, what they love about our brand the most, how their shopping experience was, etc... Over 50% of our customers fill out the survey, which still blows me away. This data/feedback is SOOO valuable. Thank you Enquire Labs! You've earned a special place in my Shopify app arsenal. ✌

Simple and efficient for our macaron bakery at Pastreez. Would love to add the Birthday form feature as well :)

Easy to use and has provided a lot of value to our business, specifically around organic influencers and channels that are doing the most for our brand. There are a lot of customization options and the team has been great at responding to questions and providing fast, thorough support.

The app is easy to use, very effective for attribution analysis & well thought out. Matt & team are responsive & great to work with. Excited about new Question Streams feature!

Native checkout integration drives up response rates and they're always improving the product. Support is great as well!

Helpful to identify where your customers are coming. Super great and friendly team who take the time to make sure they answer your questions.

Waka Coffee, Inc.

2021-09-08

United States

I check this app on a daily basis! It gives us so much information about our customer acquisition efforts, provide customer feedback and more intel that helps us to allocate the right budget to the right sales channel. As an online brand, we spend money on different marketing platforms and can't always track 1-to-1 outcome. By asking our customers a few quick questions post purchase, we learn a lot about our marketing efforts, customers' feedback and more. Worth every penny and highly recommended. David, Waka Coffee's founder.

Easy to use, integrates seamlessly, and rich insights. Great support as well - excited to use this tool more!

The app is very easy to install and has helped us better understand how our customers found out about our brand. Would definitely recommend for brands looking to gain more customer insights.