Reviews for ExchangeIt Returns & Exchange

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service. I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list. I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.

Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.

Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.

Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.

Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks!

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

What Katie Did

2022-07-13

United Kingdom

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

Baudoin & Lange

2022-07-07

United Kingdom

Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!

This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

Riddle Oil

2022-06-29

United States

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

Curly Heaven

2019-04-03

United States

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

Been using this app for a year. It works great and has saved us and our VA a lot of time.

Shed Defender Llc

2018-04-18

United States

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.