Reviews for ExchangeIt Returns & Exchange

I was looking for a way to make offer a return portal for my customers to offer a store credit and found exchange it. It was so easy to setup and Alex was so helpful to setup a call and walk me through the process. It was so simple and we tested it and it looks beautiful and works effortlessly. Thank you again!

Super helpful and quick to answer our issue. A great app for our store.

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process. Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far. I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

Great team and app!

Bender Gloves

2024-01-04

United States

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.

We've been using this app for years, and we love it. Customer support is always happy to help! And they take into account the needs you have to make improvements to the app.

The team at ExchangeIT is amazing, I never encountered a team so willing to help out and develop the features I requested, they made all the changes I asked within a few days. The app has a very affordable price and does exactly what I needed it to do. I didn't want a fancy app with dozens of different services, I only needed store managers to be able to process exchanges for online orders and this works beautifully. Thank you to Adrien and the rest of the team.

We have been using this for several years and it really is one of the best value apps on Shopify. It provides clear and straightforward functionality for processing exchanges, refunds and (recently) providing store credit. It punches above its weight against much more expensive apps. Definitely give it a trial.

Mia Fratino

2023-07-25

Australia

Hi Team, I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

Fairfax and Favor

2023-07-12

United Kingdom

Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.

Does a great job at simplifying exchanges - straightforward and quick. The developers provide great support too - quick & responsive - they've gone out of their way to help me set up Exchange It for our store - we have a custom checkout and shipping so needed their help.

Super helpful team! Very happy with the product and the after sales services. Have been using this application for over 3 years and we haven't had any glitches. The updates are helpful and smooth too.

Mashii

2023-05-24

Saudi Arabia

Amazing app that covers the lack of native exchange functionality in Shopify. Support is outstanding and very responsive. Highly recommended it if you need to process exchanges!

Simple app that is affordable comapred to others. Would like to see more new features and would happily pay a little more to make it a one stop shop returns portal. Service and helpdesk is responsive and helpful/ We have been using this app for 5-6 years now.

This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team. My only preference would be an annual payment offering! Kindly make that possible :)

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful. Would definitely recommend this app! :)

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

This app is excellent with an outstanding support team who go above and beyond investigating all avenues to try and meet the customer's needs. I wish all support were like this. Solving stock balancing issues with multiple shops and accounts integrations has posed a tricky obstacle to overcome but that is more down to limitations with the accounts package than this app. Thanks

I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless.

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use. We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

Old Guys Rule

2023-03-03

United Kingdom

A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts.

This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.

Audvik

2023-03-01

Canada

I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps. Also, my question was answered quickly and clearly by Alex. I'd recommend this app!