Reviews for Custom Pricing: Wholesale B2B

Bold Custom Pricing caused the variants in our dropdowns to behave abnormally. Each time you select a new variant the site becomes progressively slower, and unusable. There are errors in the console log, and the browser would crash. Bold Support first blamed other apps for the issue which caused us a lot of wasted time going back and forth. Finally, they owned the issue after providing details from other app developers. They claim they will fix the issue, but it will take multiple weeks and testing (doubtful). Shame on Bold for not being accountable, and trying to pass the buck. I also want to point out that we requested an uninstall request from Bold, but they sat on the ticket for days without helping. Everyone blames Covid-19 for their lack of support these days, and Bold is no exception. S-H-A-D-Y.

We use BOLD Custom Pricing app for our wholesale customers for more than a year without any obstructions. Always satisfied with support (I recommand the Live chat). For example Aryan Sharma did a great work for us!

Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!

The Bold Team is awesome! I've been using Customer Pricing for years. I love it. I ran into an issue and Aryan and his app expert Guri went above and beyond to help me. Love it!

App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR

Really great app for adding that extra discount flexibility that core Shopify is missing. Customer service was excellent and Aryan (one of their reps) has helped me out quite a bit.

Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal. It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing. The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok). Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations. Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.

Destroyed my entire theme in less than 1 hour. Tried to uninstall the app immediately but couldn't do that too. Too bad, there isn't any "Urgent Email Support" for customers. I was pretty sure that I installed the "Bold Quantity Breaks" app but it showed "Bold Custom Pricing- Wholesale" on my Shopify admin app section. Still, in a features perspective, quantity breaks by website-on-demand is better than bold's app. The pricing is better too. The only reason i decided to try Bold's Quantity Breaks is because of the integration with Zipify OneClickUpsell.

An app with amazing features! Just be advised that it is an advanced and complicated app so somehow takes time before setting it right. I was disappointed and gave a 1 star rating but support team helped me by installation. Now I am just another happy user. Thanks to the Bold team. :)

App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.

Overall, this app has been great to use and the customer service has been outstanding. Aryan was very helpful recently on guiding us through bulk pricing and need some custom code installed. If you need tiered pricing, this is probably one of the best options out there on the Shopify store.

Naman strikes again! Great support, guys. The app is amazing. BUT the support (Thanks Naman!) is incredible. I will keep using all your apps, Custom Product will be the next one! Thanks, Naman! And all you from BOLD.

This app solves SO many problems for us -- from how to add wholesale in a cost-effective way, to how to encourage bulk purchases with quantity discounts without creating the inventory headaches of "case packs" . PLUS Bold has wicked fast and efficient customer service -- Rajni and Harpreet were so helpful! Highly recommend!

At first all looked as working well. When I noticed an error in the install they make it hard for you to request help. They Keep emailing you redirecting the matter with fixes that aren’t even close to your needs.

I did have some technical issues because I had too many different apps previously. This caused conflict with BOLD custom pricing, which was very annoying. I contacted the support team many many many times and talked with Aryan, Kirtana, and Naman through live chat. Live chat was a very supportive tool to communicate with the team. They were always trying to solve the problems and make me comfortable. It took a little while to solve the problem due to heavy queue. Overall, I am happy with the result and the hardworking support team! Thanks, team! especially Aryan - I've been looking for you many times.

Worst App. It will mess your entire product structure. It creates duplicate variants for all your products and this remains with shopify and bold team cannot undo this. I have been asked to manually delete these variants. DONOT install this app.

Great app, helped me get the discounted volumes that I wanted. In addition I have received an exquisite personal treatment by programmers Gursharandeep and Brenda who manually installed the app in my complex theme!

If you're looking for a discount app that can work across a full collection, this is the app for you. I had some problems getting started but Naman and their colleague's Mayank and Kelsey were there instantly and didn't stop until my needs were met. There are a lot of crummy apps out there, this is not one of them.

Mayank was awesome, and very patient with me. Bold support is excellent every time, even if it takes multiple calls to get us to understand how things work with other apps. Love these guys.

Using Quantity Breaks feature on Bold Custom Pricing, works as it says, although I wish there was an option to create pricing breaks for a group and edit per product, rather than create groups for each product. Carter deserves a 5 star for his help!

Thank you Kirtana for the fast administration and install, i think you are the best! :) The app is now working super well!

Its my first time i use this app, had some difficulties in installing the app to my website, but thank god for the live support they have, i was talking to Priyanka in the live chat, she help me to do everything very quickly and gave me some advices how to control the app. Its a great support definitely gonna purchase the app

I use this app for both of my websites and I really like it. Very easy to use and the customer service is great! Thanks Jade!

Challi did an awesome job fixing my app issues. i had tried several times with other "specialists"some of them actual "Gurus" .....ive been using a few bold apps for a while but these things are often complex past my understanding and alot of the times it just got thrown back at me as a setting problem ive created. anyway challi was fantastic and did everything for me ....if i ever need anything done in the future i will only deal with her where possible. if your having issues ask for challi she is amazing.

Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them. I will change the comment once i get help.