Reviews for Custom Pricing: Wholesale B2B

Angel Competition Bikinis

2020-11-03

United States

Mayank was great and was so helpful when I needed a custom code, thanks! Perfect app to assign products with a specific discount based on quantity

Massive thank you to Mayank who helped this noob figure out why the pricing wasn't coming up correctly as I panicked then laughed at myself for my utter noobness. They are extremely helpful and highly recommend this app and the support team to anyone trying to impement crazy discount set up for their multitude of customers :)

We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept escalating to their support team and eventually managed to get a patched site together, After 6 weeks of dealing with them with NO progress or support, we eventually decided to look at other apps. We received the nice sorry cannit help and if you need anything contact us email. We use Bold apps across 4 sites we run and have really noticed a change in the last 12 months in their level of support and continual increases in prices. My recommendations are that you look at alternatives for a long term partner. They are not as "hungry" and supportive as other app providers. I think they have just become too big. Such a shame. Stay safe everyone.

Pretty handy app to create different pricing structures and then easily assign to different customers.

We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.

Once you get the app working, it performs beautifully 98% of the time. But when it fails 1/100 times, it only takes a couple hundred wholesale orders before errors with the discount make you wonder if it's something you did or something wrong with the app. The support staff is kind and helpful, for the most part, but we've had tickets dead-end because nobody seems to know why the app didn't perform correctly. The setup is also not super straightforward, but that's something that the support staff was quick to fix with us. Overall, it's a great app, but the semi-convoluted interface and the mystery failures are what's keeping us from giving it five stars.

We added this app 2 months ago to our site and yet to get it running correctly. Prices would not update /sync between bold and shopify and when they finally fixed that the checkout lines where still displaying native shopify pricing. A change has now been made but now the BOLD app wont even start. Tells me there is an error and I must contact BOLD support. We are urgently needing to get a project going and this is holding it completely back. So frustrating as when you read the description of the app, it should be doing exactly what we require.

Hello! The app does not work properly in my shop and the installation team is overwhelmed with their work and has not been able to find a solution until today! The support is also very, very slow and the work is not checked. There is no good quality management at BOLD. On September 5th, 2020 I installed the BOLD app for testing and today is September 22nd, 2020 and it still doesn't work and I have been waiting for the last feedback from support for 2 days again! I cannot recommend this app + company! I now have another app to test and it works very well for me and the support is very helpful and quick with its answers! The app costs more money, but it's worth it to me! Have a nice day! Greetings from Germany!

We have used the Bold app (for tiered pricing) for quite some time now. We recently had a problem due to changes and they helped us get this resolved. We heavily rely on the tiered pricing so we are very happy with this app.

I used this app to give my insider members an automatic special discount. It was seamless and easy to set up (once I figured out how case sensitive it is). Thanks so much for this app.

I used bold custom pricing and very disappointed. It does not work at all with automatic install and with manual install have been waiting for 2 business days still nothing. It was only working on cart and when we open checkout, all the discounts are gone so pretty much makes this app useless. they dont event reply to email in 48 hours. Better of getting some other product that can provide better support

I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either

Thanks gury , Mayankkumar Patel and melody for helping me out to solve all my pricing issues of my website

People I've Loved

2020-08-26

United States

We use this app to help us manage the wholesale side of our website! We run into problems a bit more frequently than we would like, our latest problem being a tough one to figure out how to fix. However, Mayank was patient with me, and spent nearly 3 hours working with me to try and get to the bottom of what was happening! I really appreciate the customer service!

A must have app to increase AOV. Charles has been so helpful and took the entire day to work on some problems I was having. I've never left a review for any app period but wanted to, just to shoutout Charles.

I worked with Mayank and he was amazing! He helped me with some coding on the back end that I didn't understand. They respond very fast and do everything they can to help you out. I liked how it integrates with other BOLD apps as well.

We use this app all the time- huge help to update pricing. Installation was done by bold- took a few days- but works perfectly. They checked up personally to confirm that I was happy and the app was working properly Highly recommend the whole suite of Bold Products - we use quite a few on our site. Thank you Taylor for the hard work in getting the app to work with our site. He worked some amazing code magic- great job

I just started using the app and it seems to work great. Charles was very helpful with helping me set it up when I had questions.

HERITAJ

2020-08-14

United States

Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day. I love this app, it works well for customers buying bulk.

Dumb app messed up my cart page. My cart page use to auto update the quantity increase and decrease after the install it stopped updating automatically plus there's a little widget appears in the cart page that shows the discounts applied. I want it to auto update too. They told me it will require a custom customization which starts from $1000. Which is too expensive. I would suggest to stay away from bold apps. Very expensive service and uncooperative people.

The app is very easy to use and set up. The customer service is extraordinary. Mayank helped me solve our issue with incompatibility with another app in minutes. He exactly pinpointed what the issue was and we were able to fix the issue immediately. great work and keep it up, bold team!

I was having issues with the setup but Guri on the chat was so eager to help me, it only took a few minutes. It's good to have great customer service like this, priceless!!!

I'm very satisfied, Rahul is helping every time! Great app, great company, great supportteam. Live chat is very fast

I have used this app for years and have never been disappointed. I ran into a small issue over the past couple of days but Rahul was able to fix it right away! Thank you so much!!

Thanks Rahul for your help. Professionnal support, and a very good app. I definitely recommand. I'd suggest adding packs (buttons to add 2 or 3 or more items and apply reduction)