Reviews for Custom Pricing: Wholesale B2B

I was having some issues moving the Quantity Breaks grid on the product page, but I live chatted with Brysen and he got me sorted right away! Thank you for your help Brysen! I have this app installed on 8 of our Shopify stores at this point, and I love how simplistic it is to setup and use! Highly recommend this app!

Brysen from support was super helpful and very quick to reply. Thanks to him we were able to fix our problems!

Very satisfied! The support always reacts quickly and so far they were be able to solve all problems directly.

Does what we need it to do, had some issues setting it up but the staff helped resolve those issues. Irfan and Birpal have been a great help!

Does what we need. Had some issues getting it installed but the staff is great at helping to ensure it works.

I had issues with wholesale pricing using Bold. I used the live chat feature to get help. Luckily I was connected with Daniel P. He has been amazing. The process to fix the issue took days. He's prompt with replies and patient with me. I really appreciate all the hard work he put into fixing our website. Thank you!!

Easy to set up, not super intuitive to navigate if you don't have instructions, but it works like a charm. And their customer service is unbeatable: reliable, fast and friendly!

Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"

CTL

2022-12-02

United States

We have used this app for managing discounts for our customers. It works well and is easy enough to use. When there was an issue, the customer support was responsive and helpful. Thank you

Great customer service. Took the time to respond fully to my concerns and even sent a video demostration! Great app and team

I use Bold Custom Pricing. My site was really lagging and had errors. Irfan was very helpful and responded quickly to all my questions. He figured out the problem and installed an update I was missing. Everything is running smoothly now! Very happy with this app and its support.

Our experience with Bold has been really good so far. This app solved a big issue for our site and their customer service has been top notch helping us with some installation and customization issues (shout out to Chandan ).

Great customer service! Irfan was very patient and helpful. He took a lot of time to walk me through all the steps to help fix our issues. Thanks, Irfan!

Vianney USA

2022-10-21

United States

Funciona perfecto para resolver el tema de listas de precios por grupos. Además, el equipo de atención al cliente contesta rápidamente y son amables.

When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.

Excellent customer service. Found an issue and Irfan and the team response straight away to fix it.

Stoked this app is available. 75% of our business is Wholesale and this makes online ordering MUCH MUCH easier for our clients. Also Mohammad has been a really big help when we needed customer service with the app. I would highly recommend this app if you would like to offer price breaks for returning customers, wholesale customers, family or friends that want to order directly, this is easier than a coupon code.

Custom Pricing, has help us give a better price to our members. Do recommend it, is a great product with an excellent support team

We have required a specific solution that Bold Custom Pricing has provided with a very useful app. We found something that wasn't working perfectly in the cart area, but the help team were very quick to respond and fixed the problem as requested (Irfan was very polite and very helpful!!). I would certainly recommend Bold to anyone looking to extend the functionality of their store.

I was having major problems with the app due to code created by third parties. They have really been very attentive to solve it. They have found the bug and fixed it. Guys, I congratulate you!

Responsive team got my issues rectified. App does as advertised. Would recommend if you need quantity breaks on pricing or other customisations.

Irfan was very quick to find the problem and resolve my issue. He was very polite . Thanks so much..

Bold's support team is amazing! I had a ton of difficult questions lined up and Chandan was able to take care of all them! There was no wait for help in Live chat and she helped me for almost half an hour. The level of service she provided gave me lots of confidence in Bold's apps as solutions to our team's needs.