Reviews for Chatty: Livechat Helpdesk, FAQ

The Chatty App is incredibly intuitive and easy to use. A special shoutout to Alyssa from their support team—her professionalism and helpfulness truly enhanced my overall experience with the app. I highly recommend both the Chatty App and its exceptional support team. Don’t hesitate—get this app!

Tiana helped me very well! The response and solution was really well and quick done by Tiana :)

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions! Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Hana is a great support!

I recently implemented Chatty for our online store and I'm thoroughly impressed. The app is intuitive, feature-rich, and has significantly improved our customer interactions. What truly stands out is the exceptional customer support, particularly from Audrey. Her assistance during setup was invaluable - prompt, clear, and always helpful. Audrey's expertise and patience made the implementation process smooth and stress-free.

I had a great customer service by Charles on how to use the app. I highly recommend!

Mia 和 Anivia 技術員 幫助我解決了問題 很推薦給大家！這麼好用的軟體竟然免費 太讓我驚訝了 我會繼續支持！

i wish i could leave a 10 star review, best app in the market. Customer service is amazing, support is brilliant. They are the best Audrey and Anivia thank you

Chatty has been a game-changer for my store! The app is user-friendly, and the automated chat features have significantly boosted customer engagement and sales. It’s easy to set up, and the customization options make it a perfect fit for any brand. Highly recommend for anyone looking to enhance their Shopify store!

Service client vraiment au top , rapide et efficace je recommande

I installed it because I liked the ability to choose whether or not to display the chat, the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat. Support was prompt and helpful when I had problems. (Thanks Audrey and William!) ) I am very happy with the quality of the software. It's a very good app. I recommend this app.

Good support. Thanks Mia

Great app for chat with your customers. Support is great, Hana answered me in a seconds and helped me out setting up my phone app. Highly recommend!

Support is superfast and really helpful i give them 5* Thanks for your help Hana

Very Quick Response by Hana

The app is incredibly user-friendly, and the support team is top-notch! Huge shoutout to Damian for the fantastic help. Definitely a 5-star experience!

great app. cant believe it is free. mia is super helpful and all the codding system(the people who help changing special request). have no words - a m a z i n g!

I want to express my gratitude to Judy for the amazing support she provided. I was struggling to figure out how to change the language of the chatbox and the FAQ section, and Judy guided me step by step through the entire process. She was incredibly patient and knowledgeable, making everything easy to understand. Thanks to her help, I was able to make the changes without any issues. I’m really thankful for her assistance and would highly recommend her to anyone in need of support!

Motherhood

2024-09-04

Netherlands

Audrey patiently helped me with everything. Always quickly accessible!

I installed the app because I wanted the contact function. I didn't know how to use it and asked Lydia in support. It only took me a few minutes to figure it out. Very good support. Thank you.

I needed some help with the live chat, and I was connected with Tiana. What a fantastic experience! Tiana was incredibly friendly, patient, and professional. She took the time to really listen to my questions and made sure I fully understood what I needed to do. She even went above and beyond to ensure everything was working perfectly. Thanks to Tiana, my issue was quickly resolved, and I truly felt valued as a customer. If I ever need assistance again in the future, I hope I'm connected with her. Absolutely a five-star experience!

Using the Livechat & Helpdesk app has been a game-changer for our customer support. Alyssa and Audrey have been incredibly helpful in fixing some of our customizations, making it easier to manage multiple channels like WhatsApp, Messenger, Instagram, emails, and calls, all in one place. The integration is seamless, and it has significantly improved our team's efficiency. Highly recommend it!

Eines der besten Tools. Unschlagbarer Kundenservice. Jasmin ist wirklich eine der besten Kundenberaterinen.

Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app

The support desk is really helpfull, and answers quickly. Thank you Tiana.