Reviews for Back in Stock: Restock Alerts

I need to say this here - Ive never had a better customer service experience in my life. I am not a techy, and needed a lot of guidance to install this app, and make it work with my other running apps. The team was very prompt and walked me step by step. Impressed!

Amazing support and great app! I installed on a new theme and Back in Stock set-up a custom button for me. Can't wait to start seeing sales from my back in stock emails.

Ruffwear

2019-10-02

United States

The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.

I like that it takes care of letting my customers know when a product is available again without me having to do anything on my end.

Very impressed with the customer service of this app. I am excited to see how much this helps us with ordering quantities! :)

Brilliant ... keeps us updated with what people are wanting, so have confidence to produce more stock. The auto generated form is so helpful. thank you.

We love this app! The only thing we wish we could change is using it as a coming soon option also and change the wording to say Coming Soon instead of Sold Out. Other than that this app is perfect and has done a great job for us!!

We have started utilizing Back In Stock app for all of our "Coming Soon" products to gather what the interest is for any product we want to release. This app has made us a ton of money and I would highly recommend it for any e-commerce store!

Back in stock totally pays for itself and works great! Highly recommend if you're looking for a way to notify customers when an item they want is back in stock.

Hot Miami Shoes

2019-07-09

United States

This app works great for me. Customers are able to sign up for email notifications for products that are sold out in their size and I get good data on what my customers are in need of.

Back in stock notification doesn't work. They ask you to contact support to fix it. They don't even give you a contact form. You have to open up your email client, ask for help, and wait. And also, charging $19/MONTH for software that collects an email and sends a notification is highway robbery. There are more affordable alternatives that work better than this

We've been using Back in Stock for 4+ years and have never had a single issue. It's an important part of our customer service. Every time we add a product back into inventory we see a huge uptick in sales thanks to this app. We also use it to drive excitement over new products before they launch.

Great app! Easy to use and very valuable if you restock items. Highly recommend it for anyone that sells out of things quickly.

Big fans of the creators of this app. Firstly, it's a really handy app, and the design and functionality is great. Secondly, they responded to an issue we were having by getting their developers to make a change in a really quick turn-around. Thanks!

Costs to much for the service provided and not making us much or any money at all. Disappointed in the months we have spend so much money for it.

Wirklich eine tolle App. Der Service ist der Wahnsinn. Antworten immer schnell und unkompliziert. Wirklich super.

Leisure Games

2019-05-01

United Kingdom

I am generally very happy with how this app works, the only thing I can think of as a problem is that it does not show the "Email me .. " box when you look at a product in "Quick View"

We love this app. There have been many conversions from our back-in-stock notifications. Thank you!

We love this app! Simple to install and maintain. Gives us accurate info on what customers want that we are out of stock of. Automatically sends interested customers email when we are back in stock of items! Thanks Team!

Back in Stock is a very important and successful app for us. It generates a lot of revenue that would otherwise be lost

Surfside Supply Co.

2019-04-12

United States

Great app, even better customer service! I had a couple of requests for the placement of the notification button on my store across different views (phone, tablet, desktop) and the team here quickly and effectively made the changes to match my store's design aesthetic and requirements.

The application, unfortunately, was not a great fit for us. It kept sending out false restock notification notices to our customers and caused a lot of confusion and inconvenience. When we reached out to customer service, they said there was nothing wrong but our stock was at zero yet the emails kept seeming to go out. It was really unfortunate they were not willing or unable to further assist on a glitch on their app.

Very helpful and easy to use app. Customer support is also very fast. I think this a very important feature to add to your e-commerce store especially if you work with a rather small inventory.

Prep Obsessed

2019-02-13

United States

Perfect app for collecting emails when products go out of stock or when they are on the way. The team at Back In Stock responds quickly to questions and has been friendly/efficient when helping implement customization aspects to our site.

I was looking at some different back in stock apps and this one was last on my list because of the price. Although, the massive amount of 5 star reviews compared to the other apps was note worthy. After trying some of the other apps and finding them to be dysfunctional with slow customer support and unsavory-looking email notifications, I found myself installing Back in Stock by Back in Stock. I can see why they have so many 5 Star reviews. The user interface is simple, easy to understand and use. The email notifications are prompt, well designed and customizable. I had an issue with the "add to cart" button on my product pages and after reaching out to support, they quickly responded (turns out it was not related to the app at all). I then learned they could do away with the floating tab and add an "email me when available" button, instead, which was preferable and awesome! Really love this app :)