Reviews for AfterShip Returns & Exchanges

Great considering how new this is. Seems to work reasonably well. Fre suggestions to the developer team: - we need more branding options - it would be great to be able to modify and localize everything - it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.

Awesome Plugin indeed for hassle free returns requests.

Less Limitations on the Rules for Returns - other apps make you use their rules so works great for us.

Easy to set up, I think it will save a lot of time and as automated no need for emails back and forward. Looks good having a Return Centre added.

Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center. Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool. Once again so many thanks to Aftership team. Great people.

Visconti Tuning

2017-03-28

United States

This is going to make things much easier for me now!

Super cool Easy to setup Easy to use No myths But only one thing if it could have done the order cancelation too that will be great

Excellent app. No coding needed and works right away. Suggestion: Please create a functionality to allow Customers to upload a picture of their damaged or defective items as proof.

I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the new returns app. The Aftership returns app offers a clean user interface for my customer to process returns request. I can't wait till they get the added features up and running for further customization. Keep up the great work Aftership.

This is very great app working perfect, only need variuos changes and all other features working perfect

Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab. In the future it would be great if this was more customisable however. 1. The ability to add branding such as logo to the returns info page 2. The ability to amend and customise (the text at minimum) on the emails sent out to customers. 3. The ability to customise the url to one which is in the stores domain, rather than an aftership url. At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel. However as a free app you dont get much better so thank you.

Freedomravewear

2017-03-17

United States

Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.

Tried this app and it's well designed.This is going to make it easier for my customers to process any returns that they need to process.

Great App! Does just what I need it to do-Cool Thanks www.mysexywaist.store

Super easy set up and a fantastic app idea! Return policies are already written out so you can leave as is or modified. This will be a real time saver if returns are requested! Thank you!

I think the AfterShip returns centre is a breakthrough for our store returns process. Finally a system that can take care of what was otherwise something that required a lot of our time and attention with talking the customer through the returns process and following up. We can now relax and have returns taken care of. I just wish that there was a way to integrate it with our Etsy store too! :)

Simple to set up. So far, so good! Seems like this will be a great application to simplify one of the most important parts of customer service.

As a new shop I was completely lost on how I would do Returns This App solved my worries. Easy to Set up and easy for customers to do returns on their own. Thanks

I use the Aftership tracking app and am very happy with it so I was inclined to add this app without hesitation once it came out. It solves a major pain point for me - managing returns. I installed it last week after making some minor changes to the default text. So far I've had no issues with it. Aftership has been very receptive to my suggestions on how it could be improved from a branding perspective. I recommend this app.

Brilliant app. Great for returns and makes it simple for customers! Just waiting to be able to customize your emails and logo then it will be 5 stars. www.crestkingz.com

To date I'm please with Return Center. I did a test run and it workes flowlessly.

Great app. Very helpful to bring more customers. Highly Recommended to all business owners. Get it free app now.

The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much

Great app, really easy to use and the support team have been very quick to reply to my emails. Compliments aftership app really well. Needs a few more features to be perfect, but I believe these are on the roadmap. Tim

This app does just what it says it does, plus it's free. I'm very happy! Now my store's returns process is organized and functioning as it should. My customers are clear on how to return items and don't normally feel the need to email me and ask what to do. I like the fact that everything is documented and professional. I had one small issue, and it was resolved right away. Their customer service is excellent. Thank you!