Reviews for AfterShip Returns & Exchanges

Aftership helped me setup my carrier and Moazzam's customer service was great.

AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share. Really helpful and great customer service :)

Good app, easy to install and great efficient customer service.

ALPAKA

2024-09-17

United States

Moazzam has been very helpful and detailed on the situation that i am facing.

VUDU Performance

2024-09-17

United Kingdom

Very helpful contact service

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

Moaazzam Ali helped me so much in understanding the pros and cons of using the same URL on 2 different stores. He took my a tour on the filters and Aftership dashboard and it was very helpful in deciding which package i should go with. Thanks so much much appreciated

great costumer service!

Current Boutique

2024-09-12

United States

Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue. Thanks so much!

ARTIQUE AMSTERDAM

2024-09-11

Netherlands

ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS! AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used. When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees. To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return. We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return. Avoid AfterShip at all costs unless you want to be scammed like we were!!!

Prana-Pets.com

2024-09-11

United States

AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.

Doc's Diesel

2024-09-10

United States

I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

Vintage Wholesale Supply

2024-09-10

United Kingdom

Great app for returns and great service from Aseem. Highly recommend.

this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.

Thank you for the onboarding to the app. I can see how this will

Great service, easy set up, very clear.

Fast customer support. Great app!

Wonderful service!

Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.

Aditya helped me solve an issue in less than 5 minutes!

This was helpful. thank you.

You ask, they deliver! Quick response time and efficiency. Thanks guys!

Fast effective customer service

Prompt customer support!

I honestly have had so many problems with Aftership's setup I am giving 5 stars to Neha for helping us set up the right settings. Thank you Neha!!