Reviews for AfterShip Returns & Exchanges

Great Support and easy to install

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore. **************************************************** Original Review: It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.

Friendly professional service; I haven't commenced trading at this point but give thanks to Nalinee for her setup help

We have been using AfterShip a smidge over a year now. Before this week, I may have given them 4-5 stars; however, there was a change to the app that overrode our return rules; creating an issue for our users. In trying to force an upgrade, at a 70% cost increase, our app no longer functioned as before, nor as desired. After working with support for three days, it was finally resolved today, when the agent, Ayush, removed the forced upgrade. Now our app appears to be performing as needed. There is no way for the user to work around the upgrade and it is not clear that is the issue. All you will need is some patience, an understanding of how the app is supposed to perform for your site, and a fierce determination to reach a support agent who will comprehend the issue and needs of the customer, and be willing to stick with it to make the correct changes.

Neha was very prompt in removing the after ship branding. Thank you so much.

fastest customer services

Good tech support on a Sunday morning.

So far, so good

Extrem einfaches Setup - geniale App. Support ist garnicht nötig, weil alles so einfach ist. Funktioniert so wie es soll

Very happy with their customer service, they helped me to remove their branding and extend my trial period.

Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.

The instructions over Google Meet was very clear and helpful. Thank you Aditi

CDLP

2023-11-21

Sweden

Amazing service. Very informative and prompt answer.

In the process of setting everything up and having great customer support so far. Great documentation, but also human help if needed. Looking forward to using the app in the future.

Good customer service! Like the app so far!

Nice and easy

Helps solve my problems quickly eventhrough chat!

Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.

Moazzam, was amazing. He helped me figure out how to setup and complete returns for our Shopify store. It made things so much easier and he saved me a lot of time!

Had a problem with customizing my returns page and Nalinee fixed my problem in less than 5 minutes. *5 Stars!

Nalinee was friendly and quick to respond. Great customer service!

Moazzam helped me a lot! Thanks

VERY HELPFUL NEHA WAS HELPFUL

Easy install and set up. This is a great start to my new returns system. Thank you!

BLK SHEEP

2023-11-03

Canada

Nelinee Super helpful, amazing customer service