Reviews for AdRoll Marketing & Advertising

My store speed collapsed after installing this app, which is a shame because the app seemed like it would be quite useful. Have deleted.

The AdRoll is the easiest and the best app I ever used. Their support are fast and effective with communication. Prerana from AdRoll team was very helpful. Highly recommended.

I use this app to help me run digital ads. I don't have the time or resources to set them up myself and manage. This app makes it much easier. Their customer service is also great!

Easiest integration. It helps to pull Shopify audience data into AdRoll directly. Anthony from AdRoll team was very helpful in helping with pixel implementation.

Such a straight-forward and simple integration - couldn't ask for more - done in a couple of clicks! The support so far has been amazing - great first impression.

AVOID!!!!!!!!!! Worst app I have ever used.....EVER!!!! Charged me over £320 and I got 0 SALES. ZERO!!!!!!!! They were charging me almost £1.50 per click!!!! Absolutely criminal. Shopify should be made aware how poor this app is. It doesn't help you, it charged you stupid amounts for non-relevant ads. The worst app and biggest waste of money my business has made. Extremely disappointed!!!!!!!!!

I am giving AdRoll's app 5 stars because this was the fastest product feed integration I have seen. We had few hiccups getting a campaign launched, but their online chat support quickly handled the issue for us. Really happy we signed up.

I am very pleased with this application, this platform for the development of my business. I really hope that this is where my business will start to grow and develop. Technical support at the highest level. I am very satisfied.

I'm a newbie at running ads and Anthony was wonderful and he gave some great recommendations for my campaigns!

While not the easiest app to understand the customer service is unlike anything else. They go above and beyond and take the time to walk you through each step. They make sure you feel comfortable navigating their app and offer screenshots and other tools to help as you need.

Five star customer service, Shams helped me set up and optimise my campaigns, he gave me lots of helpful advice and guided me thought everything. Amazing support.

I downloaded this app to assist with marketing my online store products and it was a very easy integration to shopify

I used the online app to help blacklist products on my dynamic ad feed. Rohini R helped me through it step by step. Very responsive and easy to work with.

High Cultured

2021-10-19

Malaysia

thank you sannidhi J for the very great cs . would be happy to explore on adroll after this. seems simple and easy to use

RishiRich Jewels

2021-10-11

India

A very simple interface as compared to the complex Fb ad manager. I have started with 1 campaign so can't comment on performance as of now. I will edit my review after few weeks. Special thanks to Rishiraj who was the support executive on chat as he was patient enough to hear and solve all my queries.

I have used this app, it was really a bad experience though. It seems their system is dead. One should not waste their money, Its better to have some knowledge of facebook ads and run it by yourself. Adscale is better than this.

Adroll customer service has been very prompt and efficient in providing me with a solution to an issue I was experiencing regarding campaigns displaying the wrong product prices. Their team was fast and proactive in reaching out to their engineering team to resolve the issue and come up with a solution in less than a day. Very pleased with their help and feedback overall!

I've just launched my first campaign so can't comment on the campaign results yet but their support team were very quick at responding and very helpful with my query. So far so good!

I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.

Great app, great results and very helpful customer service. A welcome addition to our digital marketing strategy

The use of UTMs and Ad Library can be a bit confusing when setting up. However, customer support is fantastic and will help you with everything

Today is my first day on AdRoll and I contacted chat support with some quick questions that I had. Gary O. went above and beyond answering my questions and making sure that I was set up for success down the road.

Good customer service, shout out to Rishiraj for helping me set up my integration quickly and easily :)

Davipro

2021-09-23

United States

I'm very appreciate this app, easy to install as well as the great customer service. Special thank to Uday K, he is very knowledgeable and have an awesome customer representative skill.

AdRoll can really do some heavy lifting for your campaign. However, sometimes you might be unsure about a few things, so I reached out for help and within minutes I was connected to Sannidhi. He was very knowledgeable and also very supportive to answer my questions. Exchanges of the screenshots were also very helpful. For me it's extremely important to have that quick and accurate customer service. Saying that, it's also very rare to find it with other companies. That's why Adroll deserves a 5 stars rating.