Reviews for AdRoll Marketing & Advertising

We have used AdRoll for a few years now and have kept them between moving from Magento to BigCommerce and now Shopify. The experience is much better with Shopify and it was very easy to install. We use AdRoll almost exclusively for retargeting our web customers. I like that we can have all of our retargeting ads (web and Facebook/Instagram) all in one place. I have only had to use their customer service a few times and they were easy to work with and insightful. The last customer service person I spoke with actually reviewed some of the ads we were running, which had nothing to do with the problem I was having, and gave me some recommendations to make the ads better. It was nice to have someone that actually was interested in us being more effective and profitable. We will continue to use them in the future.

We've been client for Adroll for about 5 years. It's been generally very pleasure working with them and they have been delivering somewhere around 3x - 10x ROAS with their retargeting ads. My favorite part of Adroll is having the account manager (I think they call it customer success team) who can help us to come up with great strategies how to do retargeting campaign. We had 3 different campaign managers so far, and beside 1 that wasn't good that we only worked with for few months, 2 other account manager was fantastic. Carson Ward was one is our current campaign manager, and it's such a pleasure to work with him. He made amazing recommendation, the outcome that he brought to our digital marketing was very satisfactory. I'd highly recommend Adroll!

bro these guys scam you, once you add your payment method the home screen goes white. don't trust these scammers

nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll

AdRoll is a great platform to extend your reach online and we mainly have used the retargeting portion of their platform. We really like our account manager and have seen very positive ROI figures (3x - 5x in the most conservative estimates, 10x - 15x in the more generous ones) from our spend. For the most part it's pretty hands off for a smaller team like ours and we appreciate all the support we get on the backend from them.

Adroll has an amazing team to work with, and a platform that we have found an incredible amount of success on!

Great ad support. They are very knowledgeable and able to make live improvements to your campaigns.

Excellent customer service and results! Started getting conversions the first day with remarketing.

love AdRoll so far. Has increased my sales and is very easy to use with great customer service whenever needed.

Couldn't use this because they are pigs and make you spend 10k a month if you are a CBD company. Way to support small business. Ridiculous. So basically if you are a bunch of white tech dudes that raised millions you can advertise CBD vs a smaller profitable business. Way to go.

Best customer service ever! Thanks Ewa for getting us on the right path with our candle ads! Can't wait to start seeing amazing results!

Trash app. NEVER USE IT, IF YOU EVER READ THIS MESSAGE. NEVER USE IT, IF YOU EVER READ THIS MESSAGE NEVER USE IT, IF YOU EVER READ THIS MESSAGE NEVER USE IT, IF YOU EVER READ THIS MESSAGE Trying to run my holster & magnet, and can't run. WHo want to read this ? " Thanks for chatting with me today! I just received an update from the policy team and they contested with our partnered ad networks voicing out your concerns. However, after a comprehensive review, they were stringent to the policies as outlined in this help article and unable to approve them. Sorry about that. We absolutely understand that some ad networks allow the ads but we can only run if they are viewable to all age groups. Gun or weapon-related publications may run on limited inventory and are subject to further review as long as there are no images of the Guns/tactical products or models pointing the guns in the ad banners and the landing pages including the home page. Here is the help article for reference. Additionally, any device/tactical products or image that discharges a projectile at high velocity with the potential to injure cannot be approved. Please note that we are at the mercy of what our ad networks approve as the ads run on their publisher sites. These are internal company requirements that we are to abide by at all times. They were created together with our Ad Network Partners and self-regulatory groups, such as the NAI. They are subject to change according to the ongoing market situation. Also, it is the Policy Team that makes decisions with the help of Ad networks regarding websites' eligibility to be advertised on the platform. I appreciate your kind understanding. I would also recommend taking a look at AdRoll's Trust Center, especially the Advertising Guidelines section for more information on the subject. Have a good day!"

Lack of control, my CPM or CPA could never be reached. In-fact changing the settings seemed to make no difference at all so not sure why they allow the ability to change CPM or target CPA when it does nothing.

I reached out to get help and they responded that they wouldn't invest time with me to understand your platform unless I expressed how much money I would spend

Simple integration with Shopify. When compared to configuring FB Ads and Google Ads from the ground up massive time saver. Recommended by https://homeontheswan.com/

We used adroll for about 3 months and we were excited when we signed up, but it was a disaster for most of the journey. the results were poor with an average ROAS of less than 1. Our account manager promised a lot of things along the way that was never implemented. Calls were scheduled that was cancelled without notice or reason, so eventually, we had enough and uninstalled the app. Also, their reporting is off, so make sure you have your own tracking as well.

This app really helped us get traffic and sales very quickly. We were very surprised and relieved at the same time. We recommend this app.

Slows down website (so many request and pixels) + Super intrusive & non customizable consent collection

Worst experience the second time, Not approved charges $$$ and never get money back, NO customer service support by phone. Don't use this app and this company!!!

Easy to Install and Setup. My Flower Shop www.milenabouquet.com is using the APP and AdRoll to manage some retargeting campaigns

Horrible app. Horrible performance. Our remarketing campaigns do 4X on every other platform, after 2K on adroll, we are getting an ROI of 0.01 per click conversions. Don't waste your money and don't expect results. Be ready to loose money

I use this application but it is time for the software and platform experience to improve. They have very old ads, they must update the platform more, listen more to the client and stop seeing only their benefit. The ads show the comparative price instead of the actual price, it is a software disaster, they charge the money and the ads last forever to approve them, what kind of service is this? Shopify should not let these applications work under your shoulder, what they do is go to companies instead of helping them to get up. I do not recommend this application.

Have found working with the Adroll team really beneficial. The platform is easy to use and the team are very supportive. They've taken the time to understand our business model and provide recommendations tailored to our needs.

I've been using this app for about a year now, and I've received great customer support. The app is easy to use. I love the reporting!

Steer clear as they figure out their re-branding. Not only do they track conversions based on impressions (customer sees the ad then purchases then they attribute the sale to their efforts...) After years of service, they suddenly installed a GDPR popup without consulting with us first. We are a Canadian company that does not do business in the EU. Total waste of time and lack of oversight.