Reviews for Yotpo Subscriptions

Find these tools easy to use. But when I have needed to get help - the team are great. Roland super helpful today. He understood my question quickly and resolved. :)

Wonderful customer service I've just had with Roland - helped me through the problem quickly and efficiently :)

Very good customer service on the chat. Irvin helped me fast, was patient and solved the issue. Would recommend this app

just subscribed. like how easy it is to set up and get support. Irwin was super helpful and patient. Will post updates if something changes.

Amazing service from one of your employees Irvin N. Super helpful, Very responsive and friendly and super patient

"You've reached the $500 limit. Subscriptions were removed from your store." No email to let us know this. The current subscriptions did not continue processing. We'll find a more professional option.

Yotpo has the best customer service out of any apps. I end up always choosing them, they are responsive and friendly. Shout out to Thessanyl for being super helpful today!

Had a little issue with Subscription showing the widget twice on a product page. One of the chat customer service reps Happy helped me out and was resolved in minutes. Highly recommend Yotpo subscriptions and all other Yotpo services.

I was having an issue while creating my widget but my agent Sheen helped resolve this right away! Great customer service for sure!

I had a problem when installing the app, and after getting a little frustrated decided to reach out to customer support. A man by the name of Jomar M looked after me in the nicest way in got it all solved for me in no time. Recommend both the app and their customer support. I strive to have a customer support team as good as Yotpo for my own brand :)

This app is completely simple to install and have up and running in no time. When I had a question - I went to the chat on the app (at 9pm at night!) and got a very helpful Roland M... he solved my issue with shipping and made me feel even more confident with the app because customer service is everything when you have a small business.

The application lacks some parameters that we would need for our shop, but it is easy to set up. We had a problem with the installation and other issues, but the customer service, specifically Roland, was very responsive and fixed the problem within a minute. We are very satisfied! Thank you very much for your help.

Great customer service. Lot's of great features! Roland is super helpful and easy to communicate with. Easy Peasy

Great customer service from Happy S. - easy to understand, thorough and got me up and running quickly. Appreciate it!

Femallay Inc.

2022-12-29

United States

We just recently switched from another subscription program, and so far the features and functionality have been way smoother and more intuitive! The customer service and support are outstanding as well! We are thrilled that we switched programs!

The app is easy to navigate and both Roland and Happy were terrific to work with. I look forward to exploring it more and growing my business with it.

Great customer service and support. We just rolled out subscriptions and love Yotpo. Thessanyl was amazing at helping me get this launched properly within minutes. Really easy platform to use and would recommend to anyone.

This app is very easy to install and easy to see. And Vergian was very kind and quick to support me in my problems. Thank you.

The team, especially Sheen, over at YOTPO has been great to work with. Most importantly they are quick to respond, which had been a huge benefit for my company. Thanks YOTPO!

Beim Einrichten gab es Probleme, diese wurden sofort vom Support gelöst. Ich weiß nicht wo die Firma sitzt, aber zu deutschen Zeiten um 01:30 wurde alles direkt inklusive Screenshots beantwortet & für mich geregelt. Andchließend habe ich sogar den Mitarbeiter via Mitarbeiter/Gastzugang hinzugefügt. Da braucht ihr euch keine Sorgen zu machen. Mein Supporter hat mir auch anschließend noch zwei weitere Fragen beantwortet, inklusive Beispielen. Mein Support hieß Roland. Alles sehr hilfreich. Zum System: Sieht gut aus & für den Preis optimal. Viele andere Systeme wollten viel zu viel Geld von mir, vor allem bei der kostenlosen Version; nehmen die teilweise Gebühren bis zu 5000€ Hier ist alles entspannt (bis zu 500€/Monat) alles kostenfrei & ab dem 501€ zahlt man nur noch 1%y Ich bin sehr gespannt.

Overall Yotpo Subscriptions is fairly intuitive for someone that is not the most technical with websites. I had an issue where I only wanted to display subscriptions for particular product variants. Thessanyl took their time walking me through the steps to complete via web chat. Something was not working on my end. But, they went the extra mile to help me resolve the issue quickly. That means a lot to small business owners. Great support and helpful team. Yotpo Subscriptions has been great so far.

Great Customer service. I had an issue over the weekend and Jomar M was able to quickly help address it.

Please help trying to launch it's supposed to be for free but unable to launch 1st subscription without giving our company admin access . Per Yotpo representative they would need me to add them with Admin Access and permission unable to do this! I have cancel and removed this app. Please be careful Shopify Store owners.

We are using almost all of Yotpo's apps and couldn't be happier. They integrate seamlesly with our site and take into consideration our typeface and color choices. The help desk and customer care are really great, lately we worked with Jomar who quickly understood and solved the small glitch we had. Thank you Jomar!

Heidi's Health Kitchen®

2022-11-17

United States

I installed the app and had difficulty with applying different subscription options to different Variants of the same Product, but Vergian spent a good amount of time walking me through some changes that might help on Chat. None of them worked as of yet, but they're going to work on their end and if it gets resolved and I can have clear instructions on adding additional Variants with their own different subscription plans, I'll be very happy to give 5 Stars!