Reviews for Yotpo Subscriptions

Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.

The customer support is on point! Messaged support and within an hour they had the ticket resolved.

Yotpo subscriptions are easy to set up and very intuitive. Their support team has been fantastic, Roland has been a massive help in working through some issues that we encountered when getting everything set up. Orland also very helpful on the support chat.

I've just started with the app but so far so good. It's easy to use and looks nice on the site as well. I had an issue with set up and AJ was fantastic support!!

Great and easy to use app for managing subscriptions. Excellet Customer support.

Excellent customer service.

Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.

Radly was exceptional in helping us migrate 5 storefronts from our previous solution.

Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!

I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful. The app itself is missing features and capabilities that I would prefer. 1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself. 2. You cannot adjust the discounts for your product variants, you are only allowed to adjust the intervals. In summary, I like the look and application of Yotpo, but I prefer the dynamics of Seal Subscriptions.

My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.

Yotpo Subscriptions has been a great experience. The support team is extremely helpful and always willing to assist us in aligning subscription prices with sitewide sales. Irvin, in particular, has been exceptionally supportive. I've rated it 4 stars because I believe they are still ironing out a few bugs. Despite my repeated requests, some subscribers are still being charged shipping fees, which happens daily. Resolving this issue would significantly enhance our subscribers' experience.

I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.

In the live chat, Christopher C helped me get exactly what and where I needed super fast. I was seriously stressing about something and he helped me quickly and efficiently!

After updating my theme my subscription stop working. Christopher was able to fix my problem.

James helped us perfectly with the migration to Yotpo Subscriptions. Very happy with his support.

James migrated our subscriptions over. James is patient, understanding and very helpful in also showing/educating me where to find information. He communicated at every step of the process to ensure I understood the process. Prior to any changes, publishing or going live drafts were sent to me to approve. Fabulous communication from James and team from the word go. I'm very fortunate to have James and team support. YOTPO have excellent support team, all polite, kind, professional and friendly. I set up the free shipping by myself thanks to the links for me to learn and prompts as completing each step. Thanks champs

Jeffrey T help to configure the application. Very good product and useful.

Brandon and Ethan gave me one-on-one help at a summit to ensure I correctly set up my Yotpo subscription platform. I appreciate them taking the time to assist me!

I was initially excited to try Yotpo for the backend UA and the price point. However, after several attempts to onboard and migrate our subscriptions, we threw in the towel. The process became noticeably frustrating when the support inbox began sending auto messages after email replying my support member, only to be directed to open a help desk ticket. The communications just leave a lot to be desired. I hope you all can improve your communication and onboarding tutorials. If you're tech savvy or have very little in the way of products, or a simple subscription plan, they may be a good fit.

Easy to install and add new products as time goes on. Is visually simple and pleasing as well. Would recommend. Very friendly support from Alex.

Thessanyl V outdid themself by helping me tremendously !

Best app ever. Best customer service. Thank you Thessanyl V for your help and support.

Irvin N was incredibly helpful with helping me troubleshoot and solve an issue I was having with making the Subscription App live on our website.

This app is awesome! it's really easy to use and it makes my business go 10X and also thankyu for thje great help and support Alex!