Reviews for Yanet: Returns and Exchanges

associate went above and beyond to assist me as a beginner from start to finish! Outstanding customer service. 10/10 would recommend.

Great App

I am so glad that i found this app and Alex to help me seamlessly set it up. Kudos to the team for making the app as easy.

works great! Can customize the portal and email templates.

Their customer service is top notch, and also the product is up to the mark, I really recommend businesses to use this.

Nice

Ich nutze Yanet: Returns and Exchanges in meinem Shop, und ich könnte nicht zufriedener sein. Die App macht das Einreichen und Verwalten von Rückgabe- und Umtauschanfragen unglaublich einfach. Besonders gefällt mir die klare Struktur in den verschiedenen Schritten, die den gesamten Prozess für uns und unsere Kunden transparent und nachvollziehbar macht. Dank Yanet haben wir jetzt endlich ein professionelles Rückgabeportal, das unsere Kunden genauso schätzen wie wir. Absolute Empfehlung!

That's app is amazing, customer support so kind and fast for help.

Hands down, Yanet's return portal app is the best in the business! Tracy and Alex provided exceptional support every step of the way, making the setup seamless and addressing all my queries promptly. They truly went above and beyond to ensure everything was tailored to my needs. What impressed me most is the app's flexibility. It allows almost every modification imaginable, giving me complete control over the return process. It's even more customizable than some paid apps I've tried before. If you're looking for a reliable and versatile return solution, Yanet is the way to go. Give it some time to explore its full potential—you won't regret it!

It is easy to set up and use. I like the flow of it. I give it four stars because I can not seem to remove the return to store option. I do not have a physical store and there is no point for me to have that option on there. Also, I wish there was a way to get a return label configured into the app. I have to create a separate return in Shopify to generate the label. It would also be great if an invoice can be created for them to pay for the difference on an exchange in the return portal. I do not know if I do not have something set up or not to do this. However, it would be wonderful to have these steps.

It was a best Return and exchange app, and customer service is also amazing , And it also have free with advanced features

It's easy to manage return/exchange process. Amazing APP.

best return app have been using them for at least a month and they are awesome .there support team is there for you whenever you need them . 5 star .

Their product and customer service are excellent, They even help you with technical support if you need any help in-store. I would strongly recommend to startups and online owners to try this and you will stick to this app :)

I was completely impressed with their professionalism and customer service. I have no words to describe this incredible applications. The surprising part is it has all the premium features for free! Thank you so much for serving the community.

Esta APP es maravillosa !!, es muy intuitiva y fácil de configurar. Permite al cliente subir una foto del producto, personalizar las razones de la devolución, obteniendo un feedback interesante para nosotros, etc. Además, Tracy de atención al cliente responde muy rápido y son muy amables. Gracias, muy agradecido.

It's amazing app, easy to manage return/exchange requests.

Good experience so far.

heaven for new start ups

very usefull and easy to use

Its good

Works as expected which for a free app is a WOW! Factor. However, for whatever reason, the app doesn't allow multiple items to be 'Returned'. Admin has to select each item individually in an order and create multiple returns (e.g. if 4 line items are present, each will have it's own return) which is very surprising. Would have given it 5 stars if not for this little detail missing. TLDR: Cannot process return in a single ID, if there are more than 1 line items in an order.

WOW WOW WOW This is the best app we have installed on our store to date. I was searching for an app to streamline our returns and exchange procedures as this is very time-consuming with customer interaction, we now guide them to use the portal provided by this app and the features and functionality are amazing and can be totally customized to suit your needs. There are options to add images and descriptions for warranty claims and the design and feel is so user friendly for both customer and admin experience. I have to especially thank Tracey from support as she was very patient with my specific requirements and helped guide me through the initial process which is now up and running and will benefit our store a lot. On. As an early bird, this app is currently still free so catch it while you can you won't be disappointed. Xin Cam On

I would definitely recommend this app to everyone. Its very easy to use and I can definitely say that it has been great. The customer service has been exceptional, they answer all of your questions and does so at a very fast pace. Go download it now.

I recently added this app and although I have not had any returns or exchanges yet, thankfully, they were very helpful getting me set up. I am not very technical and they set me up.