Reviews for Wholesale Pricing Discount B2B

The app is great and does exactly what we need. The customer service is excellent. The team went above and beyond to make sure the app was integrated properly into our website.

Velocio

2020-12-08

United States

This app has huge issues with multiple currencies. We are running it on several stores, it works fine if you have a store with one currency (as we have found). With multiple currencies, the checkout will show customers hugely discounted prices (in some cases at a zero cost) unless they manually change to check out in the store default currency. We're still trying to make it work (via messaging to customers on switching currencies) as the concept is good, but troubleshooting it and correcting orders has been a hassle.

We are building out a B2B store on Shopify. We needed net payment terms functionality to support the checkout requirements for our customers. We decided to try WPD, and so far we have been thoroughly impressed. Their implementation team has been great to work with, and we've received excellent customer service from their team.

We've found great success using the wholesale pricing app and are able to offer different shipping rates for different customers based on their tags. We did have one issue with Net Terms but support was responsive and found a custom solution at no charge. We have been very happy so far.

The Wholesale Pricing app is awesome for being able to set up specific customers and/or products with different pricing options. I love the volume discount option, it really influences customers to "fill up" their shopping cart. The Wholesale Helper team are amazing to work with. They are very attentive to requests and helped me out tremendously. Great app and fantastic service. Thanks Wholesale Helpers!

Very straightforward app and easy to use. Great customer service too. Chose this app to replace one that used to just duplicate variants to make the multiple pricing work. (Seems they've updated their app, but it still costs so much.)

Great app and customer service - very responsive. We use this app to offer wholesale discounts to specific retailers while running an automatic discount on our site for our online customers. Great app!

The app outcomes most app I've tried, service is another level, they have online chat that you could speak with their service team right away, shout out to Mehak, she's been very fast on responding my questions and she is a pro for sure, everything solved within hours. Recommended!

NR Kosmetik

2020-11-11

Denmark

We just started working with the app and all seems good so far :) As for the customer service we would like to give 6 stars - Super helpfull

They have been very helpful with solving all of my problems so far - I wish the bulk individual discount upload wasn't hidden behind the highest paywall, but it was able to do everything I needed it to do.

I really love this app, my wholesale clients can shop with their own accounts and see their special prices, also I like that when I create a draft orden I can easily apply the wholesale discount and make them fast

The app works as advertised, but support is very poor. I have had experiences where they simply don't respond to requests without multiple emails over the course of days to more than a week. For example, I requested a re-install on an updated theme (NOT a free service) on 9/2 and didn't receive a response until 9/11. On 9/7 I wrote to say that I was still waiting, and didn't get a response until I threatened to take my business elsewhere. Then when they did the job they broke the theme and it didn't work. And…I am still waiting for them to acknowledge the problem and resolve an issue for which I already remitted payment. If you can find the same functionality elsewhere, I would seriously consider it.

So far, so good. The app works well, and the technical support person is helpful. They offer necessary adjustments free of charge.

Every time I use this app on a client store, WPD knocks it out of the park! Top-notch service, too - their team has been able to solve every curveball I've thrown their way. Highly recommended!

You will lose money!!!!! This is a terrible integration. Support for the app said they needed 48 hours to integrate which sounded great. Once they said they were complete we started a trial and lost money on every sale as they prices on all variations changed to cents instead of dollars. We quickly changed it once we caught it. Contacted the support to let them know of the issue. We are now going on 6 weeks. They wanted to bill us more hours to fix it. We agreed yet still no results. Bottom line is it is a waste of time, and loss of money.

Love this app and love the features and SUPER helpful customer service who are attentive and responsive. Always received a response within a day!

Waited over 2 weeks for integration that never happened. If this is standard support, what happens when we have a serious issue? Not recommended. UPDATE : Support was responding to an email I was not communicating with. App not compatible with theme unfortunately. Customer service did their best.

This app is exactly what I'd been looking for. It has allowed my stockists to place orders directly from my website so I no longer have to generate manual invoices. It has saved me a lot of time so I can focus on other areas, Awesome Job Team!!

This app has led to the absolute worst nightmare to our store! We onboarded with the app at first, and it turned out to not offer the feature that we where looking for, which was to offer collection based tiered discounts. Everything ok so far, this can happen. We then requested them to remove the left over code that the app had left in the theme files, they told us it would take a couple of days. We then decided to onboard with a different app, which did offer tiered collection based discounts. We successfully integrated with the new app, and then proceeded with multiple hours of theme edits/ integrations, etc.... We finished writing all the code yesterday evening, and celebrated the finalisation of this trade store project with the theme. This morning we sent out all the invitations for the customer accounts to the trade partners. In total, we spent over 30 hours of code edits. Now, this is when the nightmare started: About 3hours ago: a trade customer told us that they could not see their discounts. We then checked the website immediately, and absolutely everything had been removed from the website! All of our design edits, all of our new template files, all of our sections, all of the new app integration code etc etc etc... I checked the logs, and Wholesale helper had made over 10 edits to the live without making any back up, no theme duplicate, and without any warnings! They ended up resetting the whole theme to it's original state rather then "removing the code from their app". This is was their answer on the issue: "I just verified this from the team. It seems the published template that had our App integrated to it has been removed and last back-up version (that didn't had our App code) has been left behind as a replacement. It should not have been executed in such a manner-- this isn't a norm nor a practice here and we're going to take serious accountability measures to make sure the message seeps in to the members of the Product Team that did this. Unfortunately. We tried to recover the data but couldn't - and technically I don't think there's anything that can be done. We're sincerely sorry for the loss of time and effort on your side due to this and are here to cooperate and make-up for the losses you suffered in any way possible."

A fantastic app and an outstanding team behind it. The support team is simply amazing and they don't hesitate to get on a call with you to sort out any question or queries you may have regarding the app or requesting custom features. The team and the app will go a long way ... All the best to Wholesale Pricing Team.

Little Bay Root

2020-08-31

United States

We love it...and the support is fantastic too! Helped us cut our work down, for sure by eliminating our wholesale site.

Super helpful customer service who are attentive and responsive. The team knows how to take of the customers.

Great app and friendly support team. Addressed our concerns quickly and efficiently. Highly recommend. A++

The support team was quick and efficient. They helped with any questions we had and developed a solution to any requests.

My business is 85% selling wholesale to dealers. When we started selling direct to consumers as well, we needed a way to keep the two worlds separate but all in one place, and this app is PERFECT for that! Not only can we have dealers log in and write their own orders from our consumer site, they also see the sight and pricing from their own wholesale specific perspective, without us having to create duplicate products. We can write orders for our dealers, select extended payment terms (Net 15 / Net 30), they have access to view our inventory and what they have previously ordered, offer volume discounts and advanced shipping options. It's exacttly what we needed! You can discount the entire site or groups of specific products, and the multiple price discount levels are an amazing tool to help drive sales. The tagging feature makes this all so simple it's ridiculous... seriously, I can not say enough. Also, the set up and sight integration of this app to my existing store could not have been any easier, especially for a dummy like me! It takes little to no work or time to get up and running. They pretty much do it all for you, have simple support videos to follow as needed, and these guys are QUICK to respond to your needs! The support has been FANTASTIC and if you can't already tell, I highly recommend giving it a go, you will not be disappointed! A big THANK YOU to the app creators for making a seamless, beautiful, simple to use and powerful addition to my store! Best regards, JC