Reviews for Wholesale Gorilla

Still figuring it out but so far so good. Super helpful and expedient customer service is making it much easier to get up and running.

I've worked with a few months now, but no technical development is done by the team, every time I report a problem, they say "sorry we can't do that, we can't do that ", they apparently don't understand that the customer can help them improve the quality of their application. shame

I like the app but am not sure about the support. When needing help with basic things, they respond and are friendly but when there is an issue you get ignored. I sent an original email 9 days ago and 3 emails asking if anyone will respond and to this day, NO RESPONSE. I am going to be looking to switch. I can't rely on a service with no support.

Daily Crunch Snacks

2021-07-21

United States

Super easy way to set up and operate a Wholesale Store on the backend of your Shopify store without having to sign up for Shopify Plus! The Gorilla Wholesale team is very responsive and helped us work through any questions or missteps we had.

This app is working well for us so far. The customer services team are excellent and come back to you quickly to resolve any queries.

Very happy and satisfied with the app, the customer service and the quality of work. Whenever we need help or some adjustments, we can count on their support.

For the money it's fantastic. The best thing is that there are no pay walls to worry about, for one fee you all the features you could want. Very very happy

If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.

This is the best wholesale app available. We spent a considerable amount of time testing other apps that all had at least one issue that prevented us from using them. I would strongly recommend not wasting time as we did, install this app and you will not be disappointed. Customer support is also the best experience we have had so far with any shopify app.

Using the app is easy with great documentation. We had a few issues with setup and contacted support, they were helpful in getting them resolved. Support replied in a timely fashion as well.

WSG works exactly as advertised. We're using it on a dedicated wholesale storefront for the additional features (aside from applying wholesale pricing) such as Quick Order Form, product exclusion, wholesaler signup, backend wholesale order creation, volume discounts, and more. Clementine has been extremely helpful and friendly and responds to requests swiftly. Keep up the great work!

I'm super happy with the app and the customer service.. I asked on little question and they came back super fast with exactly what i needed.. 5 stars

It's a fantasic product easy to use and most importantly support is fast and reliable. Great work team.

Awesome app. i just sorry to say that i'm trying to communicate with the support since last week and nobody wrote me back yet, if they dont fix a code form me i'll need to find another app.. please write me back i really like this app!

Does everything we wanted our past wholesale apps to do. Thank you! Ran into an issue where requests for help weren't being responded to but it quickly got fixed after they realized our requests were being sent to their SPAM folder (see old comment below) -------- In the exact same boat as the previous comment. Love the app but we've submitted numerous requests for help recently that have not been answered. Sent them from several different email addresses. Please respond or we will have to move on. This has become extremely frustrating.

Wholesale Gorilla is a powerful tool for those looking to sell wholesale on their site! I recently added wholesale sales to my business and was looking for an easy, all-in-one solution that would integrate into my existing Shopify site. It streamlines the wholesale customer application and account set-up process, helps you create special pricing for wholesale customers, includes a easy Quick Order Form to help customers order or re-order multiple products in one form, and offers options with customizable messages for wholesale customers, setting orders rules (minimums, maximums, multiples), and shipping options. It is a powerful app and I highly recommend it. I have a unique theme for my site and Wholesale Gorilla's customer support went above and beyond to help me to add the app functionality to my existing theme. If you have any questions about setting up the app, be sure to reach out to them. They were responsive and helpful. I am very excited to start using this app for my wholesale accounts, thank you Wholesale Gorilla!

Love this app for our boutique clothing shop. It completely runs our wholesale program. Great customer service as well. Highly recommend :)

SimpliDock

2021-03-26

United States

Best wholesale app on the App Store! Simple, powerful and fully functional. Their support is wonderful and they even offered to customize my theme to improve functionality with 3rd party apps. Highly recommended!

La mejor herramienta que he encontrado para mis mayoristas y la atención al cliente muy TOP. Incluye todas las funciones que necesitaba para mis clientes mayoristas y cualquier problema que he tenido me lo han solucionado rapidamente.

LOVE this app!!! It is super easy to setup and use. It is really seamless and I just don't have to worry. The app makes it very simple to manage my wholesale customers and pricing. I have reached out to support a couple times with questions and always get helpful resolutions very quickly. Have already recommended this app to several friends!

We've had this set up with our UK store for a while and it works well enough. There is some confusion we keep getting for wholesale customers because they have to use a different login url, and this has sometimes caused weird orders not attached to their wholesale accounts - and requires manually fixing with them. The reason I'm writing this review however is because of our recent experience the last month trying to get this set up in another store. We tried to get it set up the last 7 days - but there is no end in sight. This is because: 1. The install process is complicated - it shouldn't be (our theme already had it integrated, but their app keeps saying it's not installable) 2. The support doesn't respond - we've sent multiple requests. 3. The only email we received from support was to say that we just needed to uninstall and reinstall and it would work. So we did this - and it didn't. Since then they don't reply. We're looking for alternative options - you can't use apps that don't have good support - because this basically means you have no control of problems. We have wholesale customers waiting for their orders - but unless Wholesale Gorilla support starts to respond/ do something, we have been 'helpless'. Looking for alternatives to move away from this app as a consequence.

Support is so helpful and prompt with any requests. The app is very well designed and easy to use. Highly recommended!

I was looking for a wholesale app that is able to deal with European VAT Laws and wow ... I am absolutely fond of the support! It is absolutely OUTSTANDING! This is also why I decided to buy this app, although they are only in the development of a feature I would love too ... Discount x requires you to buy amount y of a product. For sure also this feature will be implemented soon and they gave me great advice on how to work around until then! I just love the fast checkout form, that the wholesale customers are tagged by the app, set VAT exempt and the app gets it right so that customers from AT (where I am located) must pay VAT and all others from EU not. All of that saves so much time and gives the customer an easy shopping experience. Also that they can use net Terms payment ... Yes I am absolutely fond of Wholesale Gorilla app and THE TEAM! I wholeheartedly recommend them!

*****UPDATED REVIEW***** After a month of difficulties, I finally found the problem, GROWAVE was messing up my checkout. Zachary quickly fixed it, and I mean FAST after the issue was identified and I am finally up and running and working. I love the customer registration and the quick sales form for this app. The quick sales form is easily customized and I am able to add only what categories I want to it. ************************************************************************************* Customers have not been able to checkout for a month because of a session expired notification. I have contacted customer support three times and am only given directions to provide to my customers. I tried to reset my cookies and it did not even fix the problem. My customers do not have time or want to change their cookie settings or anything else. I am having to manually type in orders and manually give wholesale discounts because no one can checkout through the app. Nothing has been done to fix the problem.

this app hasnt worked since ive had it installed, im paying £30 a month and their support have ignored my emails for months