Reviews for W3 Custom Order Status

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny. Update, it continues to work and is my favorite app. I've found so many more things I can do with it. LOVE IT.

Blackbird Fabrics

2021-09-13

Canada

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

Very nice app and serves its purpose. The customer support were quick to help. I can definitely recommend this app

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Printkeg

2020-11-27

United States

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

Used this app to make a tracker for customers getting their bike repairs done. Saves us answering the phone every ten minutes! Good app, coding options allow you to modify things nicely. (luckily the staff are really helpful if you aren't great with coding!) Really helpful though, happy to recommend.

I should admit that I'm impressed. I have been searching for something like this for a while now. Definitely worth every penny.

We've been using this app for a few months. It's works really well. Had a slight issue recently which was resolved quickly and efficiently.

Easy to install, great support from developer. Had a small issue that was resolved in munites. O,... Really easy to use and setup!!

you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers

Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

I love this app. It is the only status app that actually works. We have been using it for almost a year now and have run about 50k status updates through it.

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks

This app is perfect for my business. I produce prints to order, so I need to keep track of several different stages of the process (ready to print, printed, packaged) and without it I'd be lost! I had a minor issue, and Justin had it fixed within 24 hours and was amazing to work with! 10/10!

I needed an app to give me customized order statuses & I finally found it. Easy to use & saves me a lot of time.

I used this app for many months assuming it was working. Many of my customers complained that they were not receiving order status updates (even though they were going through with no issues on my end). I contacted the app developer and they explained that the emails were going into the customer's junk folders. I asked those customers who inquired about their order updates if they could check their junk folders. The customers (ALL of them!) expressed frustration that there were no order update emails in the junk folder. I finally gave up and deleted the app after receiving non-stop e-mails from customers asking for updates. What's the point in paying for an app if it doesn't work??

I previously used a different app for a different store, it allowed me to sort statuses irregardless by how long ago the orders were placed. I find it very limiting that their app only stores it for up to 60 days, as I deal with a lot of pre-orders. The filters unfortunately don't work with orders that are older than 60 days, so that's pretty useless to me.

The app works as described. I am able to create status for every step of our fabrication process for each order. I wish they would add barcode scanning capability to update status.

App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.