Reviews for UpPromote Affiliate Marketing

late and a weekend.. but Selina was there to clear clouds

I installed the UpPromote Affiliate Marketing App today and had a couple of questions about setting it up. Nick was on the ball answering questions and helping me to customize the look. I know that if I have questions moving forward, customer service is quick and professional. Thanks Nick!

very helpful!

Gwen on support was so quick to help - took about three minutes total! Fastest customer support assistance ever.

Amazing customer service! Selina helped with everything and very patient. Thank you!

Just installed the app and they have Amazing Customer Service. Selina helped me with all my questions and problems.

I've only been using the app for a week or so, but it seems to be a pretty low learning curve. I had an issue with setting up our payment method and Selena was super helpful and jumped on the chat straight away!

Amazing support from staff (like Cassie)!! Highly recommend UpPromote to anyone interested in affiliate marketing!

Amazing customer support - had some things to be changed and they did it in minutes. Really nice experience. Thank You Selina, Evans and Barney :)

Barney is very patient with my questions, and the app is met my needs, great!

The app works very well and we can recommend it. Change requests are sometimes implemented for a small surcharge if this is possible. The support team around Barney and Stark etc. is quick and easy to reach, always friendly and solution-oriented. The only drawback is that the store credit is not converted into actual store credit, but into a discount code. If this could be improved, we would be 100% happy.

Gwen was so patient that I thought she was AI. LOL Thank goodness for human help. Very satisfied.

I would recommend affiliate marketing mostly if it does not cause you to be blocked on the pinterest platform . I love pinteret best of all "social media platforms" I have discovered so far .I still Love pinterest wishing them great continued success . Brilliant!!

Selina help me to solve many problems patiently and give me good suggestion.

Great customer support, quick and accurate response.

MISLEADING APP DESCRIPTION After being assured that UpPromote included a referral feature I installed the app and started setting it up. After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP: A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY. An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely. Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer. Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client. This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards. Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program. I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims. I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store. Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.

Barney was So helpful and fast response fixed everything for me!!

Nice and Fast Customer Service

Selina was very helpful

Very thorough and helpful with my countless inquiries

Amazing customer support!

Was not expecting to be able to get ahold of them at 7pm on a Saturday.. Says alot about a company. Very impressed! They were able to help me out on a paypal integration issue that I wanted to get out of the way and were actually available right away when I needed them. Two thumbs up for Tommy!

The support from this app is top notch. There is an in app chat option and the support is always quick to answer. Just today Selina helped me customize my affiliate log in page to include and not include what it didnt need. I was amazed that she was willing and able to customize my experience in that way! So far, i have nothing but great things to say about Uppromote.

A great app for all your referral program needs. It has all the options for your startup to start a referral program and increase sales. The customer support is very responsive. I needed to remove the app branding and Selina promptly replied and removed it in no time. I recommend this app to all.

Selina was very helpful and prompt with assisting me and provided info on where to find out more on my Shopify store.