Reviews for TxtCart: SMS Marketing & AI

Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.

Support was amazing they answered me right away looking forward to using this app

Best app you could get for your shopify store regards to sms marketing!

Exceptional customer service, so understanding and helpful :)

SO glad you value TxtCart SMS as part of your tech stack! - TxtCart Success

I really appreciate Sara's service . Her hospitality and kindness was very much appreciated. i will def recommend her and the app to others .

Customer service was excellent to work with! Thank you and they have amazing features!

Thank you for the review! - TxtCart Team

havent used the app yet but customer service has been exceptional and answered my concerns on the same day without delay.. cant wait to use the app in few months when i launch my other brand

this app is very effective at recovering abandon checkouts passively

Great app, easy to use, kind customer services and so responsive! Highly recommend!

Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today

Competently answered the questions I had. Handled very professionally

Great customer service! Eagerly awaiting for the UK version to be launched in November.

Support was great! and app is amazing! Helped sky rocket my revenue

Awesome company! Offered me a full refund when I was shutting down my store even after the billing cycle. Super quick customer service and good services in general! Highly recommend!

This is the best SMS app ive used on shopify, super easy to integrate and the data analytics breakdown is amazing for understand how to best milk your customers. TxtCart has made my store an extra 10k this month!!! you need this app if you dont have it already.

Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.

Great customer service no regrets with purchase at all!

I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate. The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions. The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv. The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.

Helped me recover some sales, will definitely help with revenue.

Great customer service quick responses and amazing app recommend it.

Awesome app, I was really surprised to see how quick and easy it was to set up, and how soon after it started working! Highly recommend this for anyone that wants super easy automated SMS discounts. You barely have to think about it

I have found this is a good app for capturing abandon checkouts. I am happy with the conversion rate.

This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...