Reviews for TrustedSite ‑ Trust Badges

The support and instructions from TrustedSite were excellent, timely and complete. I am very happy with the installation and support I have received, and the app is accomplishing exactly what I wanted from it.

Shopify needs to sever this relationship. They're gouging Shopify store owners left and right for very little in return.

The Lazy Bum I've ceated a TrustedSite account under the wrong email. Created a second TrustedSite account under a new email which is to be connected to my Shopify website. Requested assistant with Customer Support, chatted with Tina to deactivate ONE account (the first one). She deactivated BOTH. WHY??? I called customer support to help me re-activate the second account that I needed for my website. I was given the run-around and they could not understand what my issue was. TERRIBLE CUSTOMER SERVICE!

The best app on the market place for consumer trust. After I upgraded to the pro version to get all the features I learned I had to input the code myself. Absolute nightmare and I couldn't do it so I created a support ticket to see if they had anyone to help me with the full integration. Shortly after i posted the ticket I got a call and the integration team worked with me to immediately set it all up. Great product and even greater service. I Highly Recommend it!

They send your visitors asking if they trust our website, really? How it that even fair when most our visitors are first time visitors.

* UK BEWARE* What an absolute waste of time. 1. Give claims they can improve CRO/ROI, but have zero way of tracking it Vs other changes you may be making on your site anyway. 2. V expensive on the face of it - and failed to prove any worth to me. 3. I wasted hours and hours agreeing to an install where i was told it would be "done for me" via a call. I got a call and the rep was off the phone within 60s; ultimately doing some of the install but leaving lots still to be done. Poor experience and clearly just part of a sales funnel. No actual desire to help. 4. I then enlisted my own Team to finalise things so i could be sure the FULL install had been carried out, so that i could monitor Conversion Rates myself and be sure that implementing this system actually was what made the ROI improvements. Time and cost to me. 5. During my own install, i tried to input a £ sign into some text on my profile. This £ sign was not accepted, making all my text look like i am illiterate to my customers, eg "Shipping from 2.99, and only 10 minimum delivery" ("£" sign missing). I was then told that there was simply no way for the system to accept a £ sign?? I am in the UK - being sold a v expensive product, and told my own currency is blocked?????? Stop selling to me if you cannot even display my own currency. Absolutely ridiculous. 6. One of the main features - "identity protection" - is not available in the UK?? But cannot be removed from view to my customers??? So all my customers see that they have "$100,000 identity protection" - but actually then don't. Not only do they not have ANY protection, but the system doesn't even have the ability to display the £ sign? Absolute waste of my time. Thanks for literally nothing.

This app help a lot to build trust online when someone visit your store. I would highly recommend this app

work perfectly, very easy to install. great that we can start with a free plan, which is perfect as a startup. freedom to increase to an other plan is necessary. I can recommend the app

Security is very important for everyone. If you have this app on your site, it means a lot. We're using the free plan now but we're planning to upgrade soon. Thanks guys! - jingajuice.com.ph -

It's the best thing you can ever place on your site,and if you can't do it your self,they will do it for you. the young lady I speak with,always helps,fast,quick service. The way things are now,you gotta have these products on your site

Excellent app just as all of McAfee software programs are. We have had no problems with the app. The customer service is also excellent.

It was very nice at first but now it seems to have stopped working. Perhaps the interaction with another app caused it to stop. I'm updating my review. Customer service is excellent. I was extremely busy and had not had time to contact tech support. They actually called me regarding my previous review and asked me to contact tech support. When I finally got around to contacting tech support, they had the issue resolved very quickly. I am extremely happy with their customer service and tech support!!!

Amazing because it adds a feel of trust on my store. Besides it creates a difference between my store and other stores.

The app is amazing because it adds a feel of trust on my store. Besides it creates a difference between my store and other stores. I recommend it .

when inserting the mcafee secure seal code, the buy now/paypal button in product and cart pages disappears.

I used this app to keep my website secure. I it the best app ever. I highly recommend it. Thank you!

I've only been using this app for like a month, but so far it's been working almost perfectly, and when I experienced some issues, their customer service was responsive and helpful.

Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.

I use this app to help me transmitting confidence to my customer. I'm using it for a few time but I think it works really well.

Great app! The badges look very nice on the pages too. I received very good support and got help to install the codes. 5 starts and recommending it to everyone!

Great app - so far so good. Adds to the overall feel of authenticity and credibility so I'd recommend. Best part is its Free!

Does anyone know if this removes malware. Google ads say I have malware and I can't seem to get a reply here

Great app - so far so good. Adds to the overall feel of authenticity and credibility so I'd recommend. Best part is its Free!

The service of McAfee is an added feature to my website. Thanks you. The logo on the website puts customers minds at ease. Keep up the good work.

Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.