Reviews for TrioM Combine & Merge Orders

Haven't used the app for long, but so far so good! Makes fulfillment easier and saves on shipping. Customer support was very quick and informative.

This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use.

The free plan with the charge for additional merges is perfect for my shop! Their customer support is also top notch!

The support team was quick in helping me find a solution and responding to my issues. My one issue is that you cannot automatically merge orders that came through before you downloaded the order merge app. You can still manually do it, so that is good. overall it is a useful app.

We often have customers that want to combine orders so that they don't have to pay for shipping twice. We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. It was a pain and sometimes we were too late. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do. I have used SO many apps that do 90% of what you need them to do, but there is always something that doesn’t work smoothly. This app thought of every single thing & I kept waiting for something to go wrong , but it didn’t . ⭐️⭐️⭐️⭐️⭐️ Also, both things that I had questions on, customer service was available & answered almost immediately . Just wanted to say that I have never reached out to offer an app a review , but they deserved it.

I just added this app to my store about a week ago and it's amazing! I have a lot of incoming orders from repeat customers and this has really helped with my shipping process! Very happy with it!

Very nice app. This is going to save us plenty of money on shipping by combining orders. I think our customers will love it, too! UPDATE: I'm still quite happy with this App. Customer service was very prompt with a recent question as well.

Customer service was super helpful with providing me screenshots & tips to setting things up!!! can't wait to recommend this app to others!

very easy to use app got help all the way, will definitely save me and my clients time and money! heard of it from a friend that this app saved him some shipping fees

Where to begin with the issues... my customers shop several times a week even everyday, so the need for features this app offers sounds wonderful. However, execution was awful. My sales are being reported inaccurately because they re-create the original order double counting sales and quantities. Quantities are inaccurate, I am having to manually go in and update. Reports are a nightmare, says I captured so much more in sales that acutal, Shopify Experts have no idea what happened or how to fix. It didn't merge SOME the orders they claimed it was a"bug" in my shop. More issues but not worth going on. In the end, it created HOURS upon HOURS of work for me, and I am certain I have even more to clean up after my customers get their shipment. Even the packing slips on the merge orders were completely incorrect. AWFUL.

After 1 month the app has performed well adding extra value to my 'upsold' multi-order customers. This is very important since I'm shipping from Japan to US & EU and customers are not fond of paying twice to ship 2 orders. Also, my technical question was answered & solved very quickly by Eric

This app is fantastic, I like how it includes a free plan and pay as you go feature if you prefer not to have a monthly bill. The support is also great, I ran into a small issue and almost uninstalled the app, but they were extremely responsive and helped me out. Definitely worth it if you ever need to merge orders!

I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T

So far so good! Also, great customer support AND they have a youtube page to learn about their products.

Review Update: Dec 2020. It works much better than previous versions. There is also no issue on naming the orders, we can name them however we want. So far this is the best order merger app I could research and find on the market. Thank you team ========= Previous Review In average, the app works well. However, due to the following disadvantages we have removed it: Combined orders having very long names, which appear on the shopify order list very confusing. Imagine there are 3 orders combined, we see something like that #58944_#59381_#59567_OM. Normally combined orders should have standart order names. For example: If you combined an order number with #5 and #6, if there is no next order, then the combined order name should be #7, instead #5_#6_OM. This markup confuses customers a lot.

Works smooth and considers everything that needs to be considered. Support was amazing and helped onboarding in no time

helpful and good customer service! I really don't have any complaints at all! easy to integrate and have a free version.

So far so good! I've been working with customer service via chat to perfect the user experience for our customers. Looking forward to sharing this app with many people. Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful.

this is the only app on the app store that do this right (I think they are the only ones who even offer this feature haha) thank you for the quick support and great product!

Order merger does as the description describes, the support is amazing. Highly recommend for your e commerce store.

the app is amazing it does exactly what it should and in a great and easy way but the real heros of this story is vladimir at the support team this guy could help any one with anything at anytime

This app is a life saver! Allowed us to merge multiple orders from the same customer and fulfill them as one. Really enhanced our post-purchase upsell efforts! Customer service has been super responsive and really easy to work with. I highly recommend this app.

Great app! Really useful for fulfilling multiple orders from the same customer as a single order - especially for post purchase upsells. The customer support team is great and responsive. Highly recommended.

We've installed this app and tried to use it. It's great, but we have a little problem. However, thank to their support, we can solve it. Great support team!! <3 Thank you very much!!!!!!!

I have just installed this app and set it up. I had a question during this process, and started a chat. The support was outstanding! I'd give them 10 starts if I could!