Reviews for Transcy: AI Language Translate

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI. In other Shopify apps and their customer support, I would have got 3-4 day responses.

Great service, very patient and well designed application!

Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.

It is a useful app and you can find great customer service, especially from Giselle.

Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.

I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!

Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io Regards, Jena Transcy by OneCommerce

Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!

Great customer service, thanks Cris

TripleViking

2024-09-18

United States

Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!

Justyol

2024-09-17

Morocco

Big thanks to the Transcy support team, especially Giselle, for their exceptional help! Giselle was quick, professional, and went the extra mile to solve my issues. Her support made the process smooth and stress-free. Truly appreciate the fantastic service!

Ceylon Organic

2024-09-17

Canada

great app and has great support as well.

Polaris gave fantastic support, extremely helpful.

Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect. The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*. If you want your store to be discoverable from Google, DO NOT USE THIS APP. Now this is for the redirection. When it comes to translations: 1. It is just an expensive version of the basic Shopify App using Google Translate. To use the AI version you need to pay even more. 2. It has a better user experience that the basic Shopify App, but still not in Sync with the already translated content. Content translated outside the App is considered Untranslated. Doesn't make sense. Only + from my experience using the App is their Support team. They are always very responsive and helpful despite the quality of their app. ----------------------------------------------- Edit of review on the 16th of September 2024 - In response to Transcy response. ----------------------------------------------- You mentioned that you tried to provide solution to resolve that. "However, we still have tried to provide the relevant solution to resolve that, meanwhile we seriously noted this feedback to improve our app" That's not true. What you asked me to do is to turn on the recommendation. When I asked you if that will work, your answer was that "It might mitigate the issue". You did not provide a clear and confident answer/solution. Even though you knew that it won't work (i suspect, considering all the other negative reviews), you still recommended me a not functional solution to my problem. That's worst than be straight from the beginning and then saying "We are not responsible for SEO, just the storefront". Regarding content untranslated outside the app, you can just create a status "Translated by Third Party" instead of "Untranslated". By having the status of Translated content as "Untranslated" you prompt user to translate already translated content and pay even more. That's questionable practice.

ZWOYREN

2024-09-16

United Kingdom

He had great customer service, very interested in me. The app is great and I recommend it to everyone.

It has been nearly 2 years since we installed Transcy. I did a huge study among all translation apps, and, prior to working with them, we chose Transcy because it looked like their Services Vs Price seemed to be the best. After 4 months with them, I absolutely recommend this app for several reasons: 1. Customer support is instant and they solved all my issues. Always wanting to help and I always get everything fixed. If they don't fix it on the moment, some hours later they send us an email telling me it's done. 2. You have 5 languages for the smaller price, and it's easy to configurate. If you don't get to do something, they will always help you. 3. The app is easy to understand and content is translated automatically. 4. Best price vs service This is the ONE app I would never remove. Its being more usable every update they do. Congratulations to all the team. Always always receive an excellent customer support. Thanks to all the team.

Amazing app! It works perfectly for my needs. Special thanks to Joliann for the excellent service – very helpful and attentive!

Cross Crown

2024-09-14

United States

I think this app is really good. It has a lot of features and the wonderful support that you get 24 hours a day. Eleanor and the other support staff are excellent!

I recently reached out to Alene from the Transcy app for assistance with troubleshooting, and I couldn’t be happier with the service she provided! She was incredibly helpful, responsive, and resolved my issues quickly. I truly appreciate her support and recommend her services to anyone needing assistance. Thank you, Alene!

baisihairfr

2024-09-13

United States

Hi there, I'm Kaylin from Transcy. Thanks for your great rating We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

Great support team! One thing it happened twice I doubt it is a coincidence. One of the support members left because his/her shift ended and transferred me to another support member. Other than that fast and professional support!

The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.

Transcy has surpassed expectations, and the support is instant and always helpful with solutions and tips.

Really good app, good customer service too

really great customer support :)