Reviews for Tidio Live Chat & AI Chatbots

Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.

I am very happy with this app. It is extremely simple to set up; and I was very impressed with the prompt response I received when I reached out to the support team. I would highly recommend this app.

The Crystal Healing Shop

2015-10-10

United Kingdom

Great App, Have been using it for about 4 months, I love the way that I can see my customers on my website in Real Time, and can watch the customer journey from page to page. The live chat feature is simple and has really helped me convert visitors to customers, especially when they have a quick question about a product or shipping, and they need an immediate answer. The only thing I can suggest is that when you get an offline message, there should be a feature that allows you to reply from within the Tidio Chat area, rather than have to go to your email client. Other than that Great App

Serious selling tool! This app took my business to another level. I am on my computer most of the day already, so setting up an automatic message to all visitors and chatting with those that write back allows me to answer questions and quick set myself above my competition. The days I am not on chat, the sales plummet. I would hate to run my business with this app - and I would gladly pay 10X the price! At least try it!

Great idea, doesn't work on mobile well. They have a few more things to fix, maybe instant sms messages sent to the phone of shop owners because when you see the message and click the notification to go to the app the message doesn't show up instantly.

Simple and efficient! An app which offers a concise approach to Live Chat. Tried a few others, and found that Tidio was one of the more simpler ones to use. Great job!

This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!

Super customer service! Very expeditious and customer focused!

Great app to talk to customers and get them involved in your brand! Quick and easy set up with customisable options. The tech team are 100% on the ball if you have any questions! Every store should have this.

It's very easy to use and very helpful to connect with my customers. I would definitely recommend it to a friend!!

I have just completed my first week on the trial version and I am liking it very much. I did find the app would turn itself back on afterhours and although I named visitors, they often logged back in under a new ID #, so I wouldn't recognize returning visitors. That said, I LOVE this app! I made a sale the first day I used it, one that would never have happened without it. My store does not get a ton of visitors, so for now I have opted to continue on the free version. I only have one convo at a time, I don't use my phone for work. But if the paid version could get me good info on returning customer behavior or maybe their name before they chat, so I don't have to ask for it, I may upgrade then. Overall, awesome! Thanks so much :)

8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund. Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a phone alert and I have missed so many chats from this NOT sending it to my phone. I can't keep my computer on all day, we are too busy! This should work as stated....

Good app and customer service—responded to my feedback! :) Thanks!

Very easy to use! Awesome app!

The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.

Good functionality within free version. Tidio team was very helpful resolving my issues and they even updated the application according my feedback. Recommended!

Payment needed after 30 days. The app automatically stopped after my free trial however it says that is free. Also the mobile app stopped working because its a paid service. This should have been clear at the time of registering. Don't put free, when its not.

By far the must have app for your store. NO CODING. I can chat to my customers and view where they are through my android app on my phone. Apps are available for all platforms. Very easy to use and customize. HIGHLY RECOMMEND!

Really Good Pets Shop

2015-06-01

United States

VERY easy to use. They are updating and asking for feedback. How awesome is that? They also have an iPhone app, so literally while im out in the field Im converting customers to purchase on my site. Now that is cool.

So far we've had a very good experience with this app. Easy to set up and use!

We've been using Tidio Chat for 8 months now and have been extremely impressed. On the first day of installing it we upsold a customer by £100. We knew then we had to upgrade to PRO because this is an invaluable app which works. We speak to many customers a day using it, persuading prospects to purchase. Just having it on the website creates an element of trust - a human name and face to the brand. This is a great app which is constantly updating with new features being added. We had a slight glitch once but the Tidio team was easy to get hold of and solved the problem in minutes. App support is a must and these guys would get an A*! Great application which is a must for any online store. Yay Tidio :)

Easily one of the most reliable and straightforward shopify apps around. The service is easy to install always work and when your store is ready for the next level you opt for a paid service with even more features. For an online only store a live chat service adds so much value as your visitors know they can communicate directly with you. And Tidio's customer service is flawless!

I would recommend this app to other stores, as it is a great way to interact with customers, especially with those interested in making a specific purchase. It's another avenue, besides phone and email, to reach out to customers needing help. At first, there were a few technical difficulties (it seemed to cut out, etc.), but it has since improved and we don't have those issues anymore.

Check out by your self the magic tidio chat can do. great app and highly recomanded.

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.