Reviews for Tapcart ‑ Mobile App Builder

Tapcart has revolutionized our Shopify store. With an effortless mobile app creation process, it syncs seamlessly with our website, which was definitely our main priority in this build. It's been extremely helpful to see the results of push notifications with real-time conversion rates. Invaluable analytics and top-notch customer support from our rep Cole and previously Ali have made Tapcart a win in our book. It's an investment that has truly paid off for our store! We would recommend them to any merchants looking to optimize their app.

Working with Jayne from Tapcart was a game-changer for my app development. Their expertise and dedication exceeded my expectations. The app is user-friendly, visually stunning, and the support was invaluable. Highly recommend!

Cannot say enough good things about Tapcart. Cole is our rep and he is just the man! He is personable, knowledgeable and always is making sure we are on top of things and up to date with our app running at it's peak performance and best practice. Thank you to Cole and the Tapcart team for making such a seamless and easy platform to use!

The onboarding process was incredible. It was very thorough and as we launch we're confident we have a great app that our audience will enjoy. The Tapcart design team did an excellent job of capturing our brand, creating images that look amazing, and they did it with amazing speed. Now we're ready to tell the world and see the impact on our business.

The setting up experience was super seamless and user friendly. Val was great at communicating and making sure our team stayed on track! Our team never felt like we were asking for too much and Val and Lauren were really great at getting us what we needed and answering all the questions we had!

We've been using Tapcart for over a year and couldn't be happier with the service. The dashboard is user-friendly and has great customization options. We're able to keep our brand kit adjacent to our online store. Our customer service rep is the best and so helpful. Highly recommend!

Subject: Terrible Experience with TapCart Mobile App Service I am writing this review to share my recent horrendous experience with TapCart, a service that promises to help you build, design, and launch a codeless mobile app for your Shopify store. Initially, I was drawn in by their slick advertising and the offer of a trial period. I thought I would be able to test out their services, receive adequate support, and then decide whether this platform was suitable for my business. Sadly, this has not been the case. From the moment I signed up for the trial, I noticed a severe lack of customer support. Despite numerous attempts to contact their team for assistance, my messages were consistently ignored. For a service that prides itself on its 1:1 implementation assistance, this was surprising, disappointing, and unprofessional. The lack of communication, coupled with the automatic billing after the trial period, made me feel as if I had fallen for a scam. The company failed to provide any prior notification about the trial ending and the upcoming charges, contrary to standard business practices. And to make things worse, the customer service remained non-responsive even after I was billed for services I hadn't received. Upon seeking a refund for the services not provided, I received an unexpected response from the Manager of Implementation. She directed me to the Terms of Use and reiterated their non-refundable policy, despite the circumstances. In other words, I was stuck with a service I hadn't used, charged for a service I didn't agree to, and denied a refund I deserved. TapCart seems to have an agenda to draw customers in with their trial period, neglect them during this period, and then charge them without any prior notice or consent. They then hide behind their non-refundable policy when customers like me demand justice for being charged for services not rendered. This practice is, to put it mildly, highly unethical and potentially illegal. Moreover, this is not just my solitary experience. Upon further investigation, I've learned that I'm not alone in facing such issues. There are numerous others who have faced similar predicaments, highlighting a systemic problem in TapCart's business model. All these issues lead me to advise anyone considering TapCart's services to proceed with extreme caution. The poor customer support, the unethical billing practices, and the non-refundable policy in the face of non-delivery of services make this a high-risk venture. I am now left with no choice but to seek legal avenues to rectify this situation, share my experience with the wider community, and hopefully save others from falling for this unsavory scheme. This ordeal has left a bitter taste in my mouth, and I can only hope that my experience serves as a cautionary tale for others. This review serves as a reminder for us to be vigilant in the face of appealing offers and promises. Always make sure to read the fine print, scrutinize the terms and conditions, and demand a satisfactory level of service, especially when hard-earned money is at stake.

Tapcart has been an incredible app platform for our business, allowing us to enhance our customer experience. Our account manager, Cole, has been exceptionally helpful throughout the process, ensuring seamless integration. With Tapcart, we've successfully rewarded our valuable customers and strengthened our relationship with them.

The team at Tapcart helped us get to launch on time and have supported us every step of the way since. It's become a valuable part of our DTC sales strategy, driving sales, engagement and turnout.

Studiocult.co

2023-04-25

United States

Tapcart has allowed us to build out a beautiful, dynamic universe in-app that offers our audience so much more than just another platform to shop on. Between push notifications that allow us to communicate more directly with our customers than virtually any other channel, a vast list of integrations, and the effortless drag-and-drop layout designer, Tapcart has become an irreplaceable part of our whole ecosystem. All app features aside, I appreciate how kind and proactive the human beings on the team are too - Cole has been such a informative, helpful person to work with and always takes care to look into any questions we have, regardless of how granular or complex.

The team was great getting our App up and running. Great way to be in contact with our customers and build our community.

THE WORST PRACTICE MANAGEMENT. WE ARE TAKING LEGAL ACTIONS AGAINST TAPCART. THIS APP IS NOT FULLY CUSTOMIZABLE, WE WERE BILLED $1800 + MONTHLY, FOR SERVICES NOT USED OR PROVIDED. WE HAVE REPEATEDLY ASKED TAPCART TO PAUSE OUR ACCOUNT UNTIL WE FIGURE OUT APPLE ACCOUNT, BUT WE WERE TOLD AND GIVEN EXCUSES AND ZERO GUIDANCE ON HOW TO GO ABOUT PAUSING THE BILLING. WE WERE PROMISED CREDIT, NOW WE ARE TOLD BY TAPCART THAT THEY CAN ONLY CREDIT 2 MONTHS. WE PROMISED THEM OUR BUSINESS IF WE WERE GIVEN CREDIT FOR THE MONTHS WE HAVE PAID, AT FIRST THEY AGREED NOW WE ARE TOLD "UPPER MANAGEMENT AND FINANCE" HAS ONLY AGREED TO PROVIDE US WITH 2 MONTHS CREDIT. IT IS NOT OUR FAULT YOU START OUT BEING UNTRUTHFUL JUST TO GET CLIENTS TO SIGN UP. REFUND US IN FULL, DO THE RIGHT THING AS A COMPANY. WE ARE NOT ASKING FOR YOUR MONEY, WE ARE ASKING FOR THE FUNDS YOU HAVE STOLEN FROM US ON A MONTHLY BASIS.

Love working with the team. Everyone has been helpful and accommodating. The app functions and works well. Cole is always there to help and answer any of my questions. Thanks Tapcart!

So far so good, the implementation was quick and the team (Jayne and Christina) have been very very helpful throughout the process! Definitely would recommend Tapcart for anyone looking to create an app in a short amount of time.

Such an amazing application and the implementation team was incredibly kind and super helpful! Once you get the hang of it, the app is incredibly easy to use and customize

Val and Christina have been excellent in terms of communication, design, strategy development, and implementation of our app launch on both Apple and Google stores. We are thrilled about the prospects of this partnership.

Affliction Clothing

2023-03-03

United States

Val & James have been helpful in communicating, strategizing, and implementing our app launch in the Apple/Google stores. We're very excited to see this partnership grow and hope to see strong ROI out of Tapcart. Thank you!

Nicole and the Tapcart team made our launch so easy! Our only hiccup was approval issues from Apple (because our name and products use swear words lol) but they helped us navigate it. The app looks great and our customers are beyond excited!!

The Tapcart team has been amazing in helping design and implement our app. Highly recommend their direction at the beginning of your app design. Will be coming back for my next mobile app.

Buddha Pants®

2022-12-13

United States

Cool app and idea, needs upgrade to integrate apps. Pre-order app won’t work- so if this is a big part of your business - this app will cause issues with orders coming though- leaving customers angry that they paid and ordered something that not available. Also we were one of the first customers trying their software, and now they keep upgrading asking for more money. That’s not the way you treat customers.

Nicole and her team are amazing. We had a super crunched deadline to get our app up and running and they killed it. The communication was on point which is very important to us and they have answered every concern and jumped on changes immediately.

The obvious next step in improving our e-comm experience was adding the Tapcart App. Excellent implementation process, easy to set up and a great user experience.

This app is great. Easy integration and expert support. Highly recommend to merchants looking to increase customer retention and sales conversion.

We just launched and couldn't have done it without Val and Stacey. They have been so incredible during this implementation process. We're so excited to start using it!

Very happy with the support and service from the TapCart team. We have been able to build out a very robust app that is functioning perfectly for our brand.