About this app
Answer customer questions with instant, automatic answers
The future of contact forms is here. Give your customers instant and automatic answers with Supermoon's Smart Contact Form and AI-powered Knowledge Base. Cut down on your total message volume today and delight your customers with AI that actually helps.
- Instant answers for customers directly on your website’s contact form
- Reduce total message volume for your team
- Capture abandoned contact form questions from your customers
- Create your AI-powered internal Knowledge Base with our straightforward tools
- Track the amount of auto-resolved inquiries in Supermoon
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Recent Reviews
Reviews
2024-08-12
United States
I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.
2023-12-11
United States
FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean aesthetic matches what you would expect a Shopify tool to look like. The setup was super simple (we use Gmail) and, unlike some of the other apps, the two mirror each other perfectly. The support threads are very conversational, and we love the internal team chat feature. The AI-generated responses were a pleasant surprise. We didn't expect to use them as much as we do, but its a great way to save some time and get a response started. We're looking forward to building out this customization to save us even more time. Finally, the support is top-notch. Their team welcomes our feedback and recommendations and actively works on ways to implement them, and this has really improved the overall UX. The app is still in its early days and will naturally have some kinks as these new improvements are deployed, but they are quick to address them. Supermoon is the tool you've been waiting for, and we highly recommend it for your Shopify store.
