Reviews for Store Locator ‑ W3

American Threads

2024-04-26

United States

It seamlessly integrates with our store, offers customization options to match our brand, and provides a user-friendly search function for customers to find nearby stores easily. The responsive support team was helpful in fixing issues in a timely manner. Overall, this app has significantly improved our customer experience and is highly recommended for businesses with multiple physical locations

Very easy to use app that integrates really well with our store. Super friendly and responsive support team that helped us with little things when we needed it. Our retail network is very happy to see their locations listed on our website and it makes it very easy for our customers to find where they can purchase our product locally in their country. 5 stars!

Good product and great support team. Appreciate their prompt responses and attention to detail. Recommend this app.

Today they really impressed me. We did a theme redesign and it messed up the location of the search button. I'm sure, absolutely sure this was not their fault, but they fixed it quickly and easily, for free. Thanks to Jason Belden for that one.

The store locator app is very useful, lots of great configuration options. Support is uber-fast and helpful!

Very helpful team with a lot of knowledge on the app. They solved my problem and then some. I would reco the W3 Locator to anyone looking for a store locator for their site.

Pom Pom at Home

2021-01-27

United States

Super fast customer support. Easy to add locations. Super fast customer support. Easy to add locations.

Madyson's Marshmallows

2020-11-20

United States

Great app. I'm using it on two different stores. Easy to use and looks clean and professional. Support is also excellent when I have questions or need help.

I was hoping this app would be more customizable and eye-catching than the other store locator app we use, but this app (W3) is very basic. Not appealing to the eye at all. You would think the layout of the store locator would be like images in the media gallery they provide, but the store shown must of customized it A LOT because the live locator looks nothing like the screenshots.

Easy to use app and W3 have outstanding support! I was super pleased when I saw W3 had a map app. Highly recommended

IMPORTANT TO NOTE: You cannot load this locator on a page, you have to use their page. They really need to include that BEFORE people install this.

Barefoot Venus

2019-05-03

Canada

Great customer service! Had a couple of questions and Justin answered all of them so quickly! Problem was solved within a couple of hours of my first email being sent!

The app in itself is decent - does what it says but is not the easiest to customize for those without tech knowledge. The support team, however, helps overcome this challenge with their prompt response time & willingness to help.

The app is simple to use and is easy to update. Our customers seem to like it and it's helping bring business in.

Allowed us to show store locations for our stockists. App generally works well. Found it the easiest way to have store locator on website (and cheapest)

cool features but they downgraded from google maps after 1 month of me using it and its quite buggy...one of my customers put in a zip code in California and the store locator took them to Russia and said that there are no stores in your area...not happy with app and I would not recommend it... will be uninstalling shortly

First W3 raised their prices, now the template for uploading locations is not compatible with any other template I have (i.e. Quickbooks). W3 also does not allow you to upload as many locations as you want. You need to split up excel sheets and there is ALWAYS an incompatibility issue.

2018 Update - Had an issue with website not being displayed along with the store physical address under the map. It was resolved very quickly with friendly customer support. Still recommend 3 years after our first review below. 2015 - Have been using the app for the last few months through our busiest selling season. Great, fast customer service and only issue was because we grew so fast, added more than 50 stores so any additional ones weren't being displayed. It was a simple setting that had to be changed. Works great on mobile too. Highly recommend.

we have been using the store locator app for almost a year and it's been great to tool for our customers. support team is very responsive and helpful. I submitted an inquiry on a technical issue and heard back from someone within 24 hours on an issue with full resolution. highly recommend this app!!!

Have been very successful using the app and wonderful support - thank you.

Love your Store Locator App! Easy to use and to configure. Quick response on any questions or issues I might have. Highly recommend!

good app, easy to install. Great and very quick support. Installing now for my second store. Highly recommend.

We manufacture bulletproof vests. Our website https://www.BulletSafe.com has always tried to help people find their local dealer, but keeping that page up to date was a royal pain in the neck, also it looked terrible. To add insult to injury, one of our competitors downloaded the entire list and blasted them repeatedly with catalogs. Ouch. We finally moved the W3 and it's been great. It is really easy to edit the listings, visitors get a quick search of their local dealers and information theft is so much more difficult. I'm really happy with the results. Edit: 6 months in and we are still really happy. People use it all the time.

Customer service response was very quick and helpful. Got right to the heart of my issue and led me in the right direction right away.

Excellent app with even better support. They are very quick to respond and extremely helpful with any questions you have. Definitely recommend them.