Reviews for Stamped Loyalty & Referrals

Great and fast customer service! We are working on building out our loyalty + rewards program, and Sid was very helpful in answering all the questions I had. The tool itself is very user friendly for anyone that doesn't have the experience.

Desinstalé la aplicación en Junio, estamos en Agosto y me siguen cobrando mensualidad

Whenever I have a question about my account, Stamped customer service always handle it in a jiffy.

Hi, I am not using the app, how can I delete all the data in my site?

Ben at Stamped was so knowledgeable and fast for all the needed customizations

I have been using Stamped.io's review app for over three years and recently upgraded to the Pro plan, adding their loyalty program. While the app has some limitations, I requested customizations to better suit my website. The team at Stamped.io, especially Ashok, has been outstanding from start to finish. They are always quick to respond and address all my detailed requests and customizations efficiently. Ashok and the other team members consistently exceeded my expectations, and I am deeply appreciative of their assistance. Without their help, the process would have been challenging. Initially, I had doubts about whether this app could meet my needs, but their exceptional support has given me complete confidence. I highly recommend Stamped.io to other store owners looking for a reliable review and loyalty program solution.

I switched to this app and the experience has been abysmal. In the last month I have had the following issues 1. Customers orders not synced to accounts This took over 2 weeks to get a response to, despite it being a "known issue" 2. A pop up appears after checkout that I did not install and can not turn off. Support CAN NOT FIND THE CODE in my store to turn it off. 3. Rewards do not work. A Customer redeem rewards, they do not receive their coupon (via email or otherwise.) On the backend, I (nor support) can find their coupon... TLDR: This app is not functional. Be wary. Their review app is good, but this one is awful.

Increible servicio al cliente. Me ayudaron de manera eficiente, rapida y muy amoroso Ben

SOL✿CBD

2024-04-05

United States

great support

Bad support.

Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.

Barrister and Mann LLC

2024-01-26

United States

Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!

Very helpful support team. They are always quick and responsive with my problems

One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com

The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month. Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance. Developers are very slow in fixing bugs. Not recommended for a paid app. Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all. This app is so buggy it should be avoided. UPDATE AFTER DEVELOPERS REPLY =========================== No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.

Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago. “Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty. Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)

I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples: Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August). We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it. With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer. The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that! Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get.

Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;)

Easy and flexible - smooth to install, helpful support, good coaching prior to launch, and now it is purring like a kitten. What's not to love?

I love how easy this app is to use and update. We've only been using it for a handful of months and it's been wonderful for our consumers. We are finally able to give back to our valued consumers who have followed/stuck with our brand/products over the years.

Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves

There are certain aspects such as functions that coudl be better. it glitches quite a bit, but otherwise it's well automated most times. Customer service is quick to reply and helpful.

Prompt customer service and lots of support. We have enjoyed the app and it works well for our store.

Such an easy service to customize and add to our store. The price is also pretty solid for the value of offered services. We recently re-branded our store and had an issue with updating our URL within the rewards launcher. The support team was very quick to respond to our ticket and had the issue resolved by the next day. If only all developers were as friendly and helpful.