Reviews for Split Payment & Deposit SpurIT

LPBoutique

2020-12-20

United States

This app could be helpful in certain environments, but not if you use print on demand or other vendors where orders are triggered automatically when a customer places them. A new order is created for each split order thus triplicating orders with other vendors.

Alexander was very helpful in helping me to see if this app will fit the needs of our store. It didn't quite fit our unusual requests, but he also recommended a different app that fit some of our other strange needs. Ultimately, neither worked but they are now building a custom app with a combo of both. Alexander was fast, professional and helpful. I am looking forward to working with them more in the near future.

I have sent several emails to support and have not received a response. If anybody from the developer sees this please reply to me at skirinsky1029@gmail.com for site caseywithers.com!!!

REVIVIFY

2020-08-14

United States

Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary. I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so. However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales. 2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times. 3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme. If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.

UPDATE: I would like to update to say I was contacted almost immediately after posting my review and offered support in a very professional and customer-focused manner. If I could give a separate review for the developer it would most likely be a 5 star review. For the app itself, though, my rating remains at 2 stars until the issues below are changed. The app basically does what the description states. However, the method used creates several issues. 1. It uses a discount code to 'remove the other half' of the order total. As a result, customers cannot use any discount codes they would normally use. 2. Since it creates 2 duplicate orders and uses a discount code to remove half the payment, when the customer completes the first order, they now have a receipt for a PAID IN FULL order saying that they were GIVEN A DISCOUNT of 1/2 off (and free shipping because it sets the first checkout to free shipping to prevent charging shipping twice). Technically speaking, they have paid in full for an order and are entitled to the merchandise based on the receipt they now have, and the store is now out 50% of the value of the order. Even if you cancel the order and refund the 50% the customer paid, they have full grounds and DOCUMENTATION to run around and leave reviews and tell people that you provide bad service because you "cancelled their order just because you didn't want them to get the discount you originally gave them." 3. If you have free shipping set up in your shipping settings, based on a minimum order amount, and its set to calculate the amount after any discounts are applied, this app will not be compatible. For example, say your settings are for free shipping for orders of $50 or more after discounts are applied. Your customer creates an order for $60 and wants to split payment. The app creates 2 duplicate orders and sets the first one for $30 and free shipping with a $30 discount, and sets the second one for $30 with a $30 discount. On the second one, because the total is less than $50 the customer now can't get free shipping. The concept is nice and would be very helpful, but the method used to execute it here is just not well thought out given even the most elementary potential failure modes. I am waiting on a customer now to finish paying the 2nd half of an order and then will be uninstalling. Best of luck in the future. If these issues are corrected I would be willing to try again.

Initially gave this app a 1 star review. PLEASE NOTE: THIS APP DOES NOT TAKE ANY AUTOMATIC PAYMENTS. It simply splits the payments for your customers, and you have to rely on your customers honor to pay during the time period you give them. Well, I had 5 customers that didn't pay once the deadline came and went. Now, their status says "expired" on the app. Now, I have to take the time to email each customer individually that a payment has not been made, because I cannot do anything about this status on the app. I was informed I can't do anything once the deadline has passed. I'm now out $150. If customers knew this about any shop that carries this app, they could actually just wait to get their item, and decide not to pay since it's not an automatic payment. I can't rely on customers to honor their word to pay once they've received the item. There's no incentive then. Gave an extra star for the customer service rep that calmly helped me.

This is only 5 days free trial not 7 days as it states in the app store. If even this can't be accurate, how will the app work properly? Big red flag!

Seems like a great app so far - BUT how do you account for product shipping costs? if the split payment happens in the cart and shipping is calculated at check out

Kurly Klips

2019-09-16

United States

Rating 5 stars for the impeccable customer service! Still waiting to see if customers will use this feature, but the Split team helped me integrate their product beautifully into my store.

Downloaded the app, and was confused about the button configuration. Customer service was great and responsive! Received help immediately and got everything resolved within 5 mins!

Great app, solved a large issue we had in our store. Support is very strong, and the help screens and documentation are the best in Shopify.

Good idea, thanks for providing this ability. this app is really useful. Some customers just don't have enough money or want to share the amount with friends and this app helps them with this. And they keep buying from me!

Gives my customers an opportunity to buy really expensive products easily. Also, it’s a good way for friends to share payment. Support is fast and friendly!!! Great tool!

Diva's Den Fashion

2019-07-31

United States

We really love this app. Our sales have increased since adding the Split-Partial Payments app to our store.

This app is easy to set up and integrates nicely. It works excellently for telling people what to pay however I am wanting to let people pay the amount they want. The support team are very helpful and quick with responses.

I love this app! Very easy to set up and integrate to my store. Definitely recommend this app for someone testing the waters in getting into subscription based business!

Great application for my business. A way for customers to own a bike now with easy installment plan. Ben made it look easy integrating all the features to my store.

Exactly as what I need on my website, our customer are able to buy our item in most interesting way

I love this app and really like the support received by the customer service team. Egor is always willing to help, very professional and supportive. Great work!! This app allows customers to split payments between different credit cards and pay for one order by several payers too.

Few times a week my customers use split payment to pay for their orders. I don't understand why Shopify doesn't integrate split payments by default. This app is absolutely needed for every store.

Dead Fly Zone

2018-12-08

United States

This app will NOT work to split the cost for customers that want to use two credit cards or one credit card and Paypal. The reason it won't work is that it splits the total cost that is in the cart, BEFORE shipping or taxes are added to the total. For instance, if your customer has $200 worth of merchandise in their cart, this app will split that for them and lets them choose how much to put on each card. But then let's say that shipping is $10 and tax is $14. That makes the final total $224. The additional $24 is not included in the split and therefore not collected. I've tried to explain this to them but they don't get it. I don't understand all the reviews that love this app unless these store owners aren't charging shipping or taxes to their customers. Nice concept, but worthless.

I installed this app but the SPLIT PAYMENT button is not showing up in the desired position i want it to show. it seems like not working at all...!!! what should i do?

Split - Partial Payments, and especially Egor and Artem, were extremely helpful and quick to code the "Testament" template in order that their great App solution could be incorporated in our Cart section. The placed the "Split Payment" button perfectly on top of the payment gateway and credit card icons. Their offering is very helpful for customers who would like to use several debit/credit cards of their own or split a payment with family members or friends. I could not be more satisfied. Thank you ! Marc

All it did was split the order. I could do that manually. This app did not perform as expected and certainly isn’t worth an extra monthly charge.

This App needs to improve. It didn't solve my billing problems through shopify for the following reasons: - The Deposit feature is replaced by Discount which is very confusing - You can not give any discounts on the items once you add them to the order. (you would have to go change the initial price of your product every time; it doesn't make sense) - The app forwards automatically 2 different invoices to the client that are confusing