Reviews for Skio Subscriptions (YC S20)

Made the transition to Skio from ReCharge and have not regretted it. Their product is just so much cleaner, more user-friendly, and downright better. Also, their pace of feature development is astoundingly fast. And I get the impression this is just the beginning. The migration was admittedly a little bumpy based on a technical challenge, but the Skio team was super responsive and hands-on in addressing the issue and making it happen. Strongly recommend this app.

They made the transition from Recharge easy, and we had some complicated things to work through on our landing pages, etc.

*** Update after 6 months *** The SKIO team has done a really amazing job of pushing out new features and abilities. It is definitely the most expensive piece of software we use, but it provides so many benefits and the SKIO team has been amazingly responsive and helpful. I feel like every week or two that I login they've rolled out impressive new features so I get weirdly excited to open up the app and see what they've done. *** original review below *** Really like it, and we just migrated over. The Skio login and customer portal is great, and smoother than what we were personally able to implement on Recharge. The customer portal interactions just make more sense and our users find it a lot more intuitive and we're already getting fewer support requests. Kennan has been great setting us up, excited to see how Skio grows. Balancing subscriptions and customer service is a fine line between making a service that is robust and feature rich, but also straightforward and easy to use. Skio has done a great job balancing these, and building a service that is really about making it easier for customers to add or change their subscriptions. ***

Choosing Skio as our subscription platform has been one of our best business decisions this year. We've seen a significant decline in subscription churn and customer reach outs around issues with their sub. The user experience is unparalleled and the support team has been engaged and thoughtful every step of the way. All of this has made me confident in our team's decision to choose Skio as the #1 subscription provider to support our hyper-growth and scale in the coming years.

Everyday Dose

2022-02-10

United States

When we were using Recharge our customers had trouble logging in. Then once logged in would occasionally get 404 errors. They thought we were scamming them. In addition, ReCharge would accidentally drop billing info and then customers would try to login and couldn't and it was just an overall nightmare....thankfully my business partners discovered Skio and we switched over and all of these issues are a thing of the past. I can actually get back to growing my business versus playing ReCharge clean up.

Skio is a great up and coming player in the subscription platform space. After evaluating other providers (e.g. Recharge, Bold, etc.), Skio was by far the easiest to implement both from a front-end & back-end perspective and the least complicated / fastest platform from a CX efficiency perspective. Additionally, the integrated native checkout, password-less account login & family-plan referral system are amazing features that you can't find elsewhere. Kennan & the Skio team have been amazing to work with - extremely responsive & quick to roll out new requested features. While the analytics aspect of Skio is currently lacking, it's in the product roadmap and with the pace that they roll-out improvements & features - I have no hesitation to recommend the platform 100% even without robust analytic tools.

Skio is awesome! They made the migration to Shopify checkout for subscriptions really simple. The team is lightning fast with support and responses to questions. Big fan!

We've had a very bad experience with Skio, so please beware. First off, Skio is missing core functionality (exporting customers, limited variable data for notifications, limited ability to set rules around charge dates) - we requested that functionality during the 6 months that we were using Skio, but were told that not enough other customers were asking for it. The bigger issue was that Skio accidentally charged customers who had previously canceled their subscriptions. On top of that, Skio also continued to send renewal emails to our customers with broken links months after we offboarded from Skio and moved to Recharge. Skio is a new company and I hope they continue to improve their product, but we had to move off because of the missing functionality, continued mess-ups that eroded customer trust, and lack of accountability to get it right next time.

We're excited to grow our business w/ Skio. It's a new platform - so it has some rough edges - but it's already vastly better for our customers than Recharge (where we migrated from). And the team is shipping updates/upgrades to the platform every day, it seems like. Have had a great experience working with the team so far. They are super responsive and receptive to feedback.

Easy to use and we received incredible support from Kennan and his team. Seamless implementation and great user experience

Skio fixes all the problems we were having with that other subscription partner. Its seamless interface is so easy to use, which allows us to provide the best subscription experience to our customers. The team is awesome and I'd recommend Skio to companies looking to make the switch or adding subscription to their sites for the first time.

Out of the box Skio works well for single variant products, but for multi-variant products which are at different price points you might need a developer to help get this app working to how you want it. I did have some issues with getting this up and running as support is limited but now that it's in place it's working well and I appreciate the flexibility of being able to tweak the liquid ourselves to get the ideal user experience.

Works really well. There's certainly some more features on our wishlist but the support team are responsive and it converts better than other subscription solutions we've experimented with.

The passwordless login was a no-brainer to reduce friction in the customer experience. Their speed to deploy new products and customer service is uparalleled

Ive used Bold Subscriptions and Recharge before, I much prefer Skio, The back end is simple and the no password login is so much better than a typical password solution, especially for a site people only log in to once or twice a year.

Edible Beauty Australia

2021-12-07

Australia

The Skio support team have been great helping us setting everything up! I would highly recommend Skio for any subscription needs.

We love working with the Skio team! They have been really helpful with our setup and installation process.

A refreshing upgrade from the normal subscription platforms, backed with friendly, easy to access customer service. Absolutely love these folks.

The UX Skio provides for subscription is streamlined and seamless, something our customers begged for and now really appreciate. Our subscription-related CX tickets have decreased tenfold. Highly suggest using a Shopify native app for recurring billing -- only have to make changes in one place (shipping address changes, refunds, etc.). Also, the Skio team is super responsive, efficient, and helpful and they've been angels at working with us to customize just about everything. Excited to launch our text-to-swap feature and the group referral. Would definitely recommend!

We're just starting out with Skio, but they've been great to communicate with and have been extremely helpful in the migration from Bold. We're excited to provide our customers a much easier solution for subscription management!

So glad to have made the switch from ReCharge to Skio. The migration process was seamless and the Skio team was super helpful and attentive throughout.

I use to use recharge and the service became garbage when we switched over to dawn x shopify 2.0 Skio cleaned up, dont look anywhere else as this is the best service out there for subscriptions

ReCharge Checkout and all its curses on our conversions are a thing of the past! Skio keeps your subscription purchases in Shopify native checkout. The team at Skio made the transition as smooth as it could be, and made sure our migration of 3700+ subscriptions went through without a hitch. They are super quick to respond to requests and to help troubleshoot. The customer login experience is far easier than what we used to have with ReCharge. Haven't seen the group subscriptions discount with friends materialize into much yet but that's probably just because it's too soon. We considered switching to Bold, OrderGroove and Skio. In the end Skio got our business. May ReCharge rest in peace.

So glad we found Skio and switched from Bold subscriptions. It's night and day difference in terms of usability both on the back end and the customer side. We were running into all sorts of problems with shipping rates and customers not being able to log into their accounts, but Skio solved all of that. The personal support and help with the migration has been awesome too! Skio is the future for anyone doing subscriptions on Shopify.

Subscriptions are a big deal and we evaluated a lot of different subscription management apps - Skio brought the most to the table. Kennan and Liam are very responsive and easy to work with. Skio has a nice interface for customers and we are very happy that we made the switch - recommend very highly