Reviews for Shop

They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.

We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.

App worked great for me for a few years, I get A chargeback that I show proof that My item was delivered, I did everything correct on my end, Shipping during the holidays is a pain. I showed proof when the item was sent and that the item was delivered to their door steps, And I get taken off of the SHOP app. My customer kept the item and that is fraud. I am out of money and out of an item. Now without a shopping channel because of an issue that was out of my control.

Doesn't allow alcohol sale. Useless for merchants even though shopify allows alcohol on website. How is this ok to you?

I can’t connect my Shopify store to shop, keep trying to amend issues preventing me Completed all tasks but still cannot connect Would be nice to talk to a human rather than emails

Wish I can give zero star, this app won't let me connect with shipstation ,more work for us to handle

Die App ist vom Entwurf gut. Bei mir funktioniert sie aber trotz massiver Unterstützung vom shopify support nicht. Das ist für mich als Anwender eine Katastrophe. Ich kann die App keineswegs weiterempfehlen

The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!

Wost App you can possibly add/use in your lifetime. Terrible I would give a negative if possible but, we are unable. #Parfumeworld.com

Spirit Jersey®

2022-12-13

United States

Shopify is using their control over thousands of stores to hijack customers and funnel them through shopify's ecosystem. If a customer is signed into "shopify", even if they don't have the shop app on their phone, Shopify bypasses the checkout options provided by you, the merchant and funnels your customers into their own ecosystem and payment offerings. It's just a matter of time before a class action lawsuit is served to Shopify.

Thank God For Shop, We've gotten some great recognition by adding shop to our sales channel on shopify. We are the Most appreciative.

Please help me understand this. I thought that this was a way to bring new customers into the brand. But now I'm seeing that customers I paid for through Facebook ads have placed their first order through my site -- and a second order through Shop. How was Shop contacting my customer? How would this happen? Is Shop hijacking my customers and encouraging them to bypass my site entirely?

This App is a joke and in no way makes it easier for new shops to sell their products. Shopify literally tells you "Grow your business with tools and features that make it easier to sell your products", but then does not allow you to sell products on Shop, if you haven't had any payments processed with Shopify Payments in the last 90 days. Why on earth would you make "Shopify market place", if you do not allow all Shopify stores to sell there? Better go with Amazon, Ebay or whichever marketplace that do not have such ridiculous restrictions.

Keeps saying my store is ineligible but was never told why. Something about a product not on my site. I've been on Shopify for a long time and status still hasn't changed. Apparently garbage.

I'm honestly surprised to see the negative reviews. It took me about ~20 minutes to set everything up (It was mainly tedious work), I created my collections and then published them to the Shop Channel. This app has brought me Many new customers. The only bad thing about this app is that you can only add 10 Collections to your shop and there is no way to increase this limit (There might be a way, but I just don't know).

Can't add products. None of my products come up when I try to search for them to add them. I've enabled all my products for the Shop sales channel, but they still aren't available to add.

The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.

I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!

We got a Chargeback by mistake, even the customer agreed. We documented everything, but still we have no idea how to reactivate Shops - and absolutely no help to do so.

Seriously? I want to use this app, but it says I don't have shop chat enabled even though I clearly do. What a joke.

I don’t know what’s goin on with this Shop app but it’s not working for me. I want to use it, it’s just not letting my customers choose that option to fill it out. I tried fixing it but it’s still saying Shop app is not approved for my website smh idk what to do at this point

Banned me for no reason at all. My chargeback rate is not above 1% at all. Also they won't display my product for god knows what reason

My first bad review I've ever written. Had a DMCA many years ago which was resolved immediately.. and this outright banned our brand from using this core feature under "AUP"; quite shocking really with no leeway or grace period. Notably, we have probably one of the lowest complaint rates in our industry and run a squeaky clean account. I downgraded from our Shopify Plus plan over this, while being a loyal customer since 2015. Looking at alternative platforms instead. In the meantime, we have applied to Sezzle which seem much friendlier and are delighted to work with us. Shame.

We are linked to synclogic and pay monthly for that, one of the Wholesale companies we are linked to uploaded a product that was deemed as branded content and we have been penalized, the products are automatically uploaded to our site and can be uploaded at anytime even if we delete it, I feel that they should penalize the wholesaler on Synclogic but we got the short end of the stick.

Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences