Reviews for ShipStation

We find tremendous value in using ShipStation. We used to create shipping labels through our carrier web portals and it was very time-consuming entering information from the orders. We save countless hours using ShipStation. The integration is seamless and customizable as well.

This app has enabled us to ship orders with accuracy, using the scan to verify option. We have no order complaints now due to incorrect items being sent & has sped up the packing system massively. Wonderful customer support, we had a few technical issues and received a call quickly to fix the issue.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

Made By Mary

2021-06-08

United States

Love Shipstation. Its a great platform to not only ship, but also run some of our production operations. Shipstation has helped us fulfil over 400,000 orders to date.

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.

ShipStation used to be one of the best alternatives used them for many years now with literally no customer suppport, they are nearly unusable. Major intergration issues... buyer beware!

This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead

ShipStation is very helpful. Shopify Order information goes directly to ShipStation and saves me so much time - time I can spend on baking cookies. I used to waste a lot of time preparing shipping information. Now with ShipStation it takes minutes and the package is ready to go. I ust wish ShipStation had is a help desk. The only way to get assistance is through email that where I may not get a response for 24 hours, or a chat that is not always available. When I'm having trouble with getting a label printed, I can't wait that long to get assistance. Otherwise, I'm extremely happy with ShipStation.

I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.

We use this App to connect to both our eBay and Shopify Stores so we only have to use one shipping software for all our shipping needs.

I love using Shipstation. It integrates seamlessly, and helps me keep shipping costs down. I can easily track shipments from various selling venues, as well as my own website in one easy to use platform.

ShipStation is absolutely vital to our online selling processes, allowing us to easily keep track of MANY orders with different kinds of complicated settings, "splitting" orders if a certain item is temporarily out of stock, keeping inventory organized, and automating the process of assigning default package and shipment settings based on items ordered or locations. It is an absolute lifesaver and saves us tons of time, energy, and money over Shopify's built in shipping options.

Excellent solution for shipping, best app in this category! We use it for more than a year, and extremely happy with it

I really like how easy it is to use. The integration with shopify is seamless and it's super easy to import orders. Also, I like how it integrates with my stamps.com account so you can easily add more money as soon as you run out of shipping budget without leaving shipstation.com or disrupting the current order that you're, oftentimes, right in the middle of shipping. I also like how easy it is to process returns or exchanges and how it gives me the ability to email the customer with the return label automatically OR download the label so that I can send it as an attachment in a personal email to the customer's exchange or return request. Honestly, no negative feedback and would highly recommend it to any other CPG start-up.

We love this app. It has saved us so much time in doing our shipping. We love how quickly we can do shipping for all our orders in just a few clicks.

ShipStation has come a long way since I started using them 7 years ago. Now, it is seamless and saves me hours of shipping time each week. ShipStation Connect has become more efficient at integrating with my 2 Shopify stores and I am sure it will continue to do so going forward.

i love it until it goes down or they do updates in the middle of working. for some reason i don't know why it does not pull down my shopify sales sales like it should. sometimes it does sometimes it doesn't. today shipstation pulled in a canceled sale from shopify, that was curious. other than my couple issues i love shipstation take a lot of work load off of me and helps me from making mistakes.

ShipStation is one of the most useful services I've used (for 2+ years). I use it as the hub for all my stores (Shopify, Etsy, Amazon, & ebay) as the single point of operations for managing fulfilment. Might be a small learning curve to setup, but once you've got it running it should be pretty bullet-proof and user friendly. Price is reasonable and fair; just have a Dymo 4XL and letter printer for labels and invoices respectively. It is invaluable to my business operations.

It's so easy to integrate ShipStation and Shopify. I was able to get both of them integrated in a couple of minutes.

I have been a Shipstation user for more than 2 years. When I switched my websites (I have different sites for wholesale and retail) over to Shopify last fall, the transition was seamless - even for my slightly less than simple setup. All my orders move into Shipstation from Shopify with one click. No manual order entry, and I have the flexibility to use my own commercial shipping discounts. Even my Etsy and Faire orders move readily into Shipstation. Easy peasy, and super fast.

Is excellent, help me with everything, inventory, reports, shipments, etc The reports are an excellent tool,

Fresh Patch

2021-04-14

United States

We've been using shipstation for years! There are other shipping software options out there but Shipstation has never let us down. Great software, great company.

Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.

This is perhaps among the best apps out there. We can't function without it. Not just the connections and level of service but how versatile it is. We can control our sales from our phone app, or desktop, and has all the platform connections we need.