Reviews for Shiprocket: eCommerce Shipping

Had some integration issue. Palak from integration department got it sorted. Good customer service. Keep up the good work.

Good app, and customer service is helpful, yashika doing a great job and helped me to solve the issues

It is a good service the executive Palak is very helpful and very kind to make me understand the panel and resolved my issue within a few minutes. i am impressed with the solution she provided to me thanks

I had an incredible experience integrating Shiprocket's logistic services into my Shopify store. The seamless integration process allowed me to efficiently manage shipping rates, print labels, and track orders. What truly made the experience exceptional was the outstanding technical support provided by Palak, Shiprocket's customer representative. Palak's prompt and knowledgeable responses, coupled with her friendly demeanor, ensured that all my queries and concerns were addressed promptly and effectively. Her dedication to providing top-notch customer service truly impressed me. Overall, I highly recommend Shiprocket's logistic services, especially with Palak's exceptional support, to any Shopify store owner in need of reliable and efficient shipping solutions.

Yashika patiently worked with me and walked me step by step with the integration. Hopefully, all is well with my Shopify store, and hope to have my business up and running soon.

“I thought you handled that call very professionally,” or “I admire the way you are so cordial and polite with every caller,” can provide agents with a better understanding of what they are doing well versus what they could be doing better. yashika kapoor

Good Help From ShipRocket And Give Proper Answer From Team. Now Our issue Is Resolved. Team person Yashika

Yashika helped us with a problem that we were facing. Our Prepaid orders were getting sinked as COD but she solved our issue. Hope the issue dosnt exist now. Appreciate your help and time.

Execellent service by the Prabhakar and his team , solve each and every query at the same time , so happy with the service .

good service thank you sprocket thank you for the technical support by Ms. Yashika my query got resolved fast.

we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.

fake services first they took your order by accepting the pincode and when the shipment in there hands they say sorry we can't deliver to this address and you have to pay extra for RTO what a fooling scheme i refer not to use there services

My shopify orders were not getting pulled into Shiprocket and it seemed shopify had got disintegrated from Shiprocket. Yashika from Shiprocket technical team guided me thru the process to reinstate and it’s working now. She was efficient and very polite.

Good service. Got a call back very soon for tech support. Ms. Yashika was very helpful for integrating the API.

PALAK SERVICES IS GOOD FULL SUPPORT N RESOLVED IN 1 HR ,............................................................

I’ve had very nice experience with this service. Thanks Shiprocket for great service! Thankyou so much Yashika Ma'am......

Thanks for providing best services. Best Experience and Great Services Thanks, Shiprocket Ms. Yashika

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track. but this problem might've done faster so yeah i little more speed would be appreciated.

I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues. I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate. The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation. What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base. I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success. I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.

Good support, thanks to Yashika. Services are prompt and smooth. Highly recommended to everyone for their ecomm business

My recent interaction with Yashika was outstanding. Their knowledge, prompt response, and genuine care impressed me. They addressed my concerns efficiently, showing empathy and going the extra mile to ensure my satisfaction. Communication was clear and concise, making it easy to understand their instructions. Overall, the team's professionalism and dedication surpassed my expectations, providing an exceptional customer care experience.

M y issues have been resolved. Thank you so much Palak for your support and quick response. She helped me resolve the issue.

Palak was very helpful in immediately resolved our query for sync issue between our store and shiprocket panel.

Although I have been trying to reach ShipRocket customer support for weeks, I was finally able to get technical assistance from Ms. Yashika today. She has patiently worked with me and walked me step by step with the integration. Hopefully all is well with my Shopify store and hope to have my business up and running soon.

Hii palak thanks for supporting me and for resolving this my problem and Hope the same shall be reflecting in future too